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3 Publications
2025 | Journal Article | LibreCat-ID: 59255
Hansmeier P, Beverungen D. Ecosystem-Level Customer Experience with Smart Service: Insights from a Systematic Scoping Literature Review. Journal of Service Management Research. 2025;8(2):74-93. doi:10.5771/2511-8676-2024-2-74
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| DOI
2025 | Journal Article | LibreCat-ID: 65268
Kring-Ozuna E. First impressions matter: Shaping the servicescape to address anonymity and trust in peer-to-peer sharing economy services. Journal of Service Management Research. 2025;9(1):2-18. doi:10.5771/2511-8676-2025-1-2
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| DOI
2022 | Journal Article | LibreCat-ID: 41318
Böhm E, Eggert A, Garnefeld I, et al. Exploring the Customer Journey of Voice Commerce: A Research Agenda. Journal of Service Management Research. 2022;6(4):216-231. doi:10.5771/2511-8676-2022-4-216
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