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2 Publications
2025 | Journal Article | LibreCat-ID: 59255
Hansmeier P, Beverungen D. Ecosystem-Level Customer Experience with Smart Service: Insights from a Systematic Scoping Literature Review. Journal of Service Management Research. 2025;8(2):74-93. doi:10.5771/2511-8676-2024-2-74
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2022 | Journal Article | LibreCat-ID: 41318
Böhm E, Eggert A, Garnefeld I, et al. Exploring the Customer Journey of Voice Commerce: A Research Agenda. Journal of Service Management Research. 2022;6(4):216-231. doi:10.5771/2511-8676-2022-4-216
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