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2 Publications
2025 | Journal Article | LibreCat-ID: 59255
P. Hansmeier and D. Beverungen, “Ecosystem-Level Customer Experience with Smart Service: Insights from a Systematic Scoping Literature Review,” Journal of Service Management Research, vol. 8, no. 2, pp. 74–93, 2025, doi: 10.5771/2511-8676-2024-2-74.
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| DOI
2022 | Journal Article | LibreCat-ID: 41318
E. Böhm et al., “Exploring the Customer Journey of Voice Commerce: A Research Agenda,” Journal of Service Management Research, vol. 6, no. 4, pp. 216–231, 2022, doi: 10.5771/2511-8676-2022-4-216.
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