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2 Publications
2025 | Journal Article | LibreCat-ID: 59255
Hansmeier, P., & Beverungen, D. (2025). Ecosystem-Level Customer Experience with Smart Service: Insights from a Systematic Scoping Literature Review. Journal of Service Management Research, 8(2), 74–93. https://doi.org/10.5771/2511-8676-2024-2-74
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2022 | Journal Article | LibreCat-ID: 41318
Böhm, E., Eggert, A., Garnefeld, I., Holzmüller, H. H., Schaefers, T., Steinhoff, L., & Woisetschläger, D. M. (2022). Exploring the Customer Journey of Voice Commerce: A Research Agenda. Journal of Service Management Research, 6(4), 216–231. https://doi.org/10.5771/2511-8676-2022-4-216
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