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2 Publications
2025 | Journal Article | LibreCat-ID: 59255
Hansmeier, Philipp, and Daniel Beverungen. “Ecosystem-Level Customer Experience with Smart Service: Insights from a Systematic Scoping Literature Review.” Journal of Service Management Research 8, no. 2 (2025): 74–93. https://doi.org/10.5771/2511-8676-2024-2-74.
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2022 | Journal Article | LibreCat-ID: 41318
Böhm, Eva, Andreas Eggert, Ina Garnefeld, Hartmut H. Holzmüller, Tobias Schaefers, Lena Steinhoff, and David M. Woisetschläger. “Exploring the Customer Journey of Voice Commerce: A Research Agenda.” Journal of Service Management Research 6, no. 4 (2022): 216–31. https://doi.org/10.5771/2511-8676-2022-4-216.
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