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3 Publications
2025 | Journal Article | LibreCat-ID: 59255
@article{Hansmeier_Beverungen_2025, title={Ecosystem-Level Customer Experience with Smart Service: Insights from a Systematic Scoping Literature Review}, volume={8}, DOI={10.5771/2511-8676-2024-2-74}, number={2}, journal={Journal of Service Management Research}, publisher={Nomos Verlag}, author={Hansmeier, Philipp and Beverungen, Daniel}, year={2025}, pages={74–93} }
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2025 | Journal Article | LibreCat-ID: 65268
@article{Kring-Ozuna_2025, title={First impressions matter: Shaping the servicescape to address anonymity and trust in peer-to-peer sharing economy services}, volume={9}, DOI={10.5771/2511-8676-2025-1-2}, number={1}, journal={Journal of Service Management Research}, publisher={Nomos Verlag}, author={Kring-Ozuna, Edna}, year={2025}, pages={2–18} }
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2022 | Journal Article | LibreCat-ID: 41318
@article{Böhm_Eggert_Garnefeld_Holzmüller_Schaefers_Steinhoff_Woisetschläger_2022, title={Exploring the Customer Journey of Voice Commerce: A Research Agenda}, volume={6}, DOI={10.5771/2511-8676-2022-4-216}, number={4}, journal={Journal of Service Management Research}, publisher={Nomos Verlag}, author={Böhm, Eva and Eggert, Andreas and Garnefeld, Ina and Holzmüller, Hartmut H. and Schaefers, Tobias and Steinhoff, Lena and Woisetschläger, David M.}, year={2022}, pages={216–231} }
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