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2 Publications
2025 | Journal Article | LibreCat-ID: 59255
@article{Hansmeier_Beverungen_2025, title={Ecosystem-Level Customer Experience with Smart Service: Insights from a Systematic Scoping Literature Review}, volume={8}, DOI={10.5771/2511-8676-2024-2-74}, number={2}, journal={Journal of Service Management Research}, publisher={Nomos Verlag}, author={Hansmeier, Philipp and Beverungen, Daniel}, year={2025}, pages={74–93} }
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2022 | Journal Article | LibreCat-ID: 41318
@article{Böhm_Eggert_Garnefeld_Holzmüller_Schaefers_Steinhoff_Woisetschläger_2022, title={Exploring the Customer Journey of Voice Commerce: A Research Agenda}, volume={6}, DOI={10.5771/2511-8676-2022-4-216}, number={4}, journal={Journal of Service Management Research}, publisher={Nomos Verlag}, author={Böhm, Eva and Eggert, Andreas and Garnefeld, Ina and Holzmüller, Hartmut H. and Schaefers, Tobias and Steinhoff, Lena and Woisetschläger, David M.}, year={2022}, pages={216–231} }
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