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2 Publications
2025 | Journal Article | LibreCat-ID: 59255
Hansmeier, Philipp, and Daniel Beverungen. “Ecosystem-Level Customer Experience with Smart Service: Insights from a Systematic Scoping Literature Review.” Journal of Service Management Research, vol. 8, no. 2, Nomos Verlag, 2025, pp. 74–93, doi:10.5771/2511-8676-2024-2-74.
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2022 | Journal Article | LibreCat-ID: 41318
Böhm, Eva, et al. “Exploring the Customer Journey of Voice Commerce: A Research Agenda.” Journal of Service Management Research, vol. 6, no. 4, Nomos Verlag, 2022, pp. 216–31, doi:10.5771/2511-8676-2022-4-216.
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