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115 Publications
2012 | Book Chapter | LibreCat-ID: 1129
Customer Interaction Management goes Social: Getting Business Processes plugged in Social Networks
M. Geierhos, M. Ebrahim, in: A. Abraham, A.-E. Hassanien (Eds.), Computational Social Networks: Tools, Perspectives and Applications, Springer, London, UK, 2012, pp. 367–389.
LibreCat
| DOI
M. Geierhos, M. Ebrahim, in: A. Abraham, A.-E. Hassanien (Eds.), Computational Social Networks: Tools, Perspectives and Applications, Springer, London, UK, 2012, pp. 367–389.
2011 | Conference Paper | LibreCat-ID: 1119
A Social Media Customer Service
M. Geierhos, Y.S. Lee, J. Schuster, D. Kobothanassi, M. Bargel, in: P. De Bra, K. Grønbæk (Eds.), Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia, ACM, New York, NY, USA, 2011.
LibreCat
M. Geierhos, Y.S. Lee, J. Schuster, D. Kobothanassi, M. Bargel, in: P. De Bra, K. Grønbæk (Eds.), Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia, ACM, New York, NY, USA, 2011.
2011 | Conference Paper | LibreCat-ID: 1120
SCM - A Simple, Modular and Flexible Customer Interaction Management System
J. Schuster, Y.S. Lee, D. Kobothanassi, M. Bargel, M. Geierhos, in: International Conference on Information Society (i-Society 2011), IEEE, Piscataway, NJ, USA, 2011, pp. 153–158.
LibreCat
J. Schuster, Y.S. Lee, D. Kobothanassi, M. Bargel, M. Geierhos, in: International Conference on Information Society (i-Society 2011), IEEE, Piscataway, NJ, USA, 2011, pp. 153–158.
2011 | Book Chapter | LibreCat-ID: 1121
Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports
Y.S. Lee, M. Geierhos, in: M. Beigl, H. Christiansen, T.R. Roth-Berghofer, A. Kofod-Petersen, K.R. Coventry, H.R. Schmidtke (Eds.), Modeling and Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings, Springer, Berlin, Germany, 2011, pp. 173–184.
LibreCat
| DOI
Y.S. Lee, M. Geierhos, in: M. Beigl, H. Christiansen, T.R. Roth-Berghofer, A. Kofod-Petersen, K.R. Coventry, H.R. Schmidtke (Eds.), Modeling and Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings, Springer, Berlin, Germany, 2011, pp. 173–184.
2011 | Conference Paper | LibreCat-ID: 1122 | 
Processing Multilingual Customer Contacts via Social Media
M. Geierhos, Y.S. Lee, M. Bargel, in: H. Hedeland, T. Schmidt, K. Wörner (Eds.), Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, University of Hamburg, Hamburg, Germany, 2011, pp. 219–222.
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M. Geierhos, Y.S. Lee, M. Bargel, in: H. Hedeland, T. Schmidt, K. Wörner (Eds.), Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, University of Hamburg, Hamburg, Germany, 2011, pp. 219–222.
2011 | Conference Paper | LibreCat-ID: 1123 |
Towards Multilingual Biographical Event Extraction
M. Geierhos, J.-L. Bouraoui, P. Watrin, in: H. Hedeland, T. Schmidt, K. Wörner (Eds.), Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, University of Hamburg, Hamburg, Germany, 2011, pp. 45–50.
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M. Geierhos, J.-L. Bouraoui, P. Watrin, in: H. Hedeland, T. Schmidt, K. Wörner (Eds.), Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, University of Hamburg, Hamburg, Germany, 2011, pp. 45–50.
2011 | Journal Article | LibreCat-ID: 1125
Customer Interaction 2.0: Adopting Social Media as Customer Service Channel
M. Geierhos, Journal of Advances in Information Technology 2 (2011) 222–233.
LibreCat
| DOI
M. Geierhos, Journal of Advances in Information Technology 2 (2011) 222–233.
2011 | Conference Paper | LibreCat-ID: 26369
Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports
Y.S. Lee, M. Geierhos, 6967 (2011) 173–184.
LibreCat
Y.S. Lee, M. Geierhos, 6967 (2011) 173–184.
2011 | Conference Paper | LibreCat-ID: 26376
SCM - A Simple, Modular and Flexible Customer Interaction Management System
J. Schuster, Y.S. Lee, D. Kobothanassi, M. Bargel, M. Geierhos, in: Proceedings of the International Conference on Information Society (i-Society 2011), IEEE, London, UK, 2011, pp. 153–158.
LibreCat
J. Schuster, Y.S. Lee, D. Kobothanassi, M. Bargel, M. Geierhos, in: Proceedings of the International Conference on Information Society (i-Society 2011), IEEE, London, UK, 2011, pp. 153–158.
2011 | Conference Paper | LibreCat-ID: 26377
A Social Media Customer Service
M. Geierhos, Y.S. Lee, J. Schuster, D. Kobothanass, M. Bargel, in: ACM, Eindhoven, The Netherlands, 2011.
LibreCat
M. Geierhos, Y.S. Lee, J. Schuster, D. Kobothanass, M. Bargel, in: ACM, Eindhoven, The Netherlands, 2011.