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115 Publications
2012 | Book Chapter | LibreCat-ID: 1129
Geierhos, Michaela, and Mohamed Ebrahim. “Customer Interaction Management Goes Social: Getting Business Processes Plugged in Social Networks.” In Computational Social Networks: Tools, Perspectives and Applications, edited by Ajith Abraham and Aboul-Ella Hassanien, 367–89. London, UK: Springer, 2012. https://doi.org/10.1007/978-1-4471-4048-1_15.
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| DOI
2011 | Conference Paper | LibreCat-ID: 1119
Geierhos, Michaela, Yeong Su Lee, Jörg Schuster, Despina Kobothanassi, and Matthias Bargel. “A Social Media Customer Service.” In Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia, edited by Paul De Bra and Kaj Grønbæk. New York, NY, USA: ACM, 2011.
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2011 | Conference Paper | LibreCat-ID: 1120
Schuster, Jörg, Yeong Su Lee, Despina Kobothanassi, Matthias Bargel, and Michaela Geierhos. “SCM - A Simple, Modular and Flexible Customer Interaction Management System.” In International Conference on Information Society (i-Society 2011), 153–58. Piscataway, NJ, USA: IEEE, 2011.
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2011 | Book Chapter | LibreCat-ID: 1121
Lee, Yeong Su, and Michaela Geierhos. “Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports.” In Modeling and Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings, edited by Michael Beigl, Henning Christiansen, Thomas R. Roth-Berghofer, Anders Kofod-Petersen, Kenny R. Coventry, and Hedda R. Schmidtke, 6967:173–84. Lecture Notes in Artificial Intelligence. Berlin, Germany: Springer, 2011. https://doi.org/10.1007/978-3-642-24279-3_19.
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| DOI
2011 | Conference Paper | LibreCat-ID: 1122 | 
Geierhos, Michaela, Yeong Su Lee, and Matthias Bargel. “Processing Multilingual Customer Contacts via Social Media.” In Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, edited by Hanna Hedeland, Thomas Schmidt, and Kai Wörner, 96:219–22. Arbeiten Zur Mehrsprachigkeit - Folge B. Hamburg, Germany: University of Hamburg, 2011.
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2011 | Conference Paper | LibreCat-ID: 1123 |
Geierhos, Michaela, Jean-Leon Bouraoui, and Patrick Watrin. “Towards Multilingual Biographical Event Extraction.” In Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, edited by Hanna Hedeland, Thomas Schmidt, and Kai Wörner, 96:45–50. Arbeiten Zur Mehrsprachigkeit - Folge B. Hamburg, Germany: University of Hamburg, 2011.
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2011 | Journal Article | LibreCat-ID: 1125
Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel.” Journal of Advances in Information Technology 2, no. 4 (2011): 222–33. https://doi.org/10.4304/jait.2.4.222-233.
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| DOI
2011 | Conference Paper | LibreCat-ID: 26369
Lee, Yeong Su, and Michaela Geierhos. “ Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports.” Lecture Notes in Artificial Intelligence. Karlsruhe, Germany: Springer, 2011.
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2011 | Conference Paper | LibreCat-ID: 26376
Schuster, J{\"o}rg, Yeong Su Lee, Despina Kobothanassi, Matthias Bargel, and Michaela Geierhos. “SCM - A Simple, Modular and Flexible Customer Interaction Management System.” In Proceedings of the International Conference on Information Society (i-Society 2011), 153–58. London, UK: IEEE, 2011.
LibreCat
2011 | Conference Paper | LibreCat-ID: 26377
Geierhos, Michaela, Yeong Su Lee, J{\"o}rg Schuster, Despina Kobothanass, and Matthias Bargel. “A Social Media Customer Service.” Eindhoven, The Netherlands: ACM, 2011.
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