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115 Publications
2012 | Book Chapter | LibreCat-ID: 1129
Geierhos, Michaela, and Mohamed Ebrahim. “Customer Interaction Management Goes Social: Getting Business Processes Plugged in Social Networks.” Computational Social Networks: Tools, Perspectives and Applications, edited by Ajith Abraham and Aboul-Ella Hassanien, Springer, 2012, pp. 367–89, doi:10.1007/978-1-4471-4048-1_15.
LibreCat
| DOI
2011 | Conference Paper | LibreCat-ID: 1119
Geierhos, Michaela, et al. “A Social Media Customer Service.” Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia, edited by Paul De Bra and Kaj Grønbæk, ACM, 2011.
LibreCat
2011 | Conference Paper | LibreCat-ID: 1120
Schuster, Jörg, et al. “SCM - A Simple, Modular and Flexible Customer Interaction Management System.” International Conference on Information Society (i-Society 2011), IEEE, 2011, pp. 153–58.
LibreCat
2011 | Book Chapter | LibreCat-ID: 1121
Lee, Yeong Su, and Michaela Geierhos. “Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports.” Modeling and Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings, edited by Michael Beigl et al., vol. 6967, Springer, 2011, pp. 173–84, doi:10.1007/978-3-642-24279-3_19.
LibreCat
| DOI
2011 | Conference Paper | LibreCat-ID: 1122 | 
Geierhos, Michaela, et al. “Processing Multilingual Customer Contacts via Social Media.” Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, edited by Hanna Hedeland et al., vol. 96, University of Hamburg, 2011, pp. 219–22.
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2011 | Conference Paper | LibreCat-ID: 1123 |
Geierhos, Michaela, et al. “Towards Multilingual Biographical Event Extraction.” Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, edited by Hanna Hedeland et al., vol. 96, University of Hamburg, 2011, pp. 45–50.
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2011 | Journal Article | LibreCat-ID: 1125
Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel.” Journal of Advances in Information Technology, vol. 2, no. 4, Engineering and Technology Publishing (ETPub), 2011, pp. 222–33, doi:10.4304/jait.2.4.222-233.
LibreCat
| DOI
2011 | Conference Paper | LibreCat-ID: 26369
Lee, Yeong Su, and Michaela Geierhos. Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports. Springer, 2011, pp. 173–184.
LibreCat
2011 | Conference Paper | LibreCat-ID: 26376
Schuster, J{\"o}rg, et al. “SCM - A Simple, Modular and Flexible Customer Interaction Management System.” Proceedings of the International Conference on Information Society (i-Society 2011), IEEE, 2011, pp. 153–58.
LibreCat
2011 | Conference Paper | LibreCat-ID: 26377
Geierhos, Michaela, et al. A Social Media Customer Service. ACM, 2011.
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