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115 Publications
2012 | Book Chapter | LibreCat-ID: 1129
Geierhos M, Ebrahim M. Customer Interaction Management goes Social: Getting Business Processes plugged in Social Networks. In: Abraham A, Hassanien A-E, eds. Computational Social Networks: Tools, Perspectives and Applications. London, UK: Springer; 2012:367-389. doi:10.1007/978-1-4471-4048-1_15
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| DOI
2011 | Conference Paper | LibreCat-ID: 1119
Geierhos M, Lee YS, Schuster J, Kobothanassi D, Bargel M. A Social Media Customer Service. In: De Bra P, Grønbæk K, eds. Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia. New York, NY, USA: ACM; 2011.
LibreCat
2011 | Conference Paper | LibreCat-ID: 1120
Schuster J, Lee YS, Kobothanassi D, Bargel M, Geierhos M. SCM - A Simple, Modular and Flexible Customer Interaction Management System. In: International Conference on Information Society (i-Society 2011). Piscataway, NJ, USA: IEEE; 2011:153-158.
LibreCat
2011 | Book Chapter | LibreCat-ID: 1121
Lee YS, Geierhos M. Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports. In: Beigl M, Christiansen H, Roth-Berghofer TR, Kofod-Petersen A, Coventry KR, Schmidtke HR, eds. Modeling and Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings. Vol 6967. Lecture Notes in Artificial Intelligence. Berlin, Germany: Springer; 2011:173-184. doi:10.1007/978-3-642-24279-3_19
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| DOI
2011 | Conference Paper | LibreCat-ID: 1122 | 
Geierhos M, Lee YS, Bargel M. Processing Multilingual Customer Contacts via Social Media. In: Hedeland H, Schmidt T, Wörner K, eds. Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011. Vol 96. Arbeiten zur Mehrsprachigkeit - Folge B. Hamburg, Germany: University of Hamburg; 2011:219-222.
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2011 | Conference Paper | LibreCat-ID: 1123 |
Geierhos M, Bouraoui J-L, Watrin P. Towards Multilingual Biographical Event Extraction. In: Hedeland H, Schmidt T, Wörner K, eds. Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011. Vol 96. Arbeiten zur Mehrsprachigkeit - Folge B. Hamburg, Germany: University of Hamburg; 2011:45-50.
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2011 | Journal Article | LibreCat-ID: 1125
Geierhos M. Customer Interaction 2.0: Adopting Social Media as Customer Service Channel. Journal of Advances in Information Technology. 2011;2(4):222-233. doi:10.4304/jait.2.4.222-233
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| DOI
2011 | Conference Paper | LibreCat-ID: 26369
Lee YS, Geierhos M. Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports. 2011;6967:173–184.
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2011 | Conference Paper | LibreCat-ID: 26376
Schuster J, Lee YS, Kobothanassi D, Bargel M, Geierhos M. SCM - A Simple, Modular and Flexible Customer Interaction Management System. In: Proceedings of the International Conference on Information Society (i-Society 2011). IEEE; 2011:153-158.
LibreCat
2011 | Conference Paper | LibreCat-ID: 26377
Geierhos M, Lee YS, Schuster J, Kobothanass D, Bargel M. A Social Media Customer Service. In: ACM; 2011.
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