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115 Publications
2012 | Book Chapter | LibreCat-ID: 1129
@inbook{Geierhos_Ebrahim_2012, place={London, UK}, title={Customer Interaction Management goes Social: Getting Business Processes plugged in Social Networks}, DOI={10.1007/978-1-4471-4048-1_15}, booktitle={Computational Social Networks: Tools, Perspectives and Applications}, publisher={Springer}, author={Geierhos, Michaela and Ebrahim, Mohamed}, editor={Abraham, Ajith and Hassanien, Aboul-Ella Editors}, year={2012}, pages={367–389} }
LibreCat
| DOI
2011 | Conference Paper | LibreCat-ID: 1119
@inproceedings{Geierhos_Lee_Schuster_Kobothanassi_Bargel_2011, place={New York, NY, USA}, title={A Social Media Customer Service}, booktitle={Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia}, publisher={ACM}, author={Geierhos, Michaela and Lee, Yeong Su and Schuster, Jörg and Kobothanassi, Despina and Bargel, Matthias}, editor={De Bra, Paul and Grønbæk, KajEditors}, year={2011} }
LibreCat
2011 | Conference Paper | LibreCat-ID: 1120
@inproceedings{Schuster_Lee_Kobothanassi_Bargel_Geierhos_2011, place={Piscataway, NJ, USA}, title={SCM - A Simple, Modular and Flexible Customer Interaction Management System}, booktitle={International Conference on Information Society (i-Society 2011)}, publisher={IEEE}, author={Schuster, Jörg and Lee, Yeong Su and Kobothanassi, Despina and Bargel, Matthias and Geierhos, Michaela}, year={2011}, pages={153–158} }
LibreCat
2011 | Book Chapter | LibreCat-ID: 1121
@inbook{Lee_Geierhos_2011, place={Berlin, Germany}, series={Lecture Notes in Artificial Intelligence}, title={Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports}, volume={6967}, DOI={10.1007/978-3-642-24279-3_19}, booktitle={Modeling and Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings}, publisher={Springer}, author={Lee, Yeong Su and Geierhos, Michaela}, editor={Beigl, Michael and Christiansen, Henning and Roth-Berghofer, Thomas R. and Kofod-Petersen, Anders and Coventry, Kenny R. and Schmidtke, Hedda R.Editors}, year={2011}, pages={173–184}, collection={Lecture Notes in Artificial Intelligence} }
LibreCat
| DOI
2011 | Conference Paper | LibreCat-ID: 1122 | 
@inproceedings{Geierhos_Lee_Bargel_2011, place={Hamburg, Germany}, series={Arbeiten zur Mehrsprachigkeit - Folge B}, title={Processing Multilingual Customer Contacts via Social Media}, volume={96}, booktitle={Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011}, publisher={University of Hamburg}, author={Geierhos, Michaela and Lee, Yeong Su and Bargel, Matthias}, editor={Hedeland, Hanna and Schmidt, Thomas and Wörner, KaiEditors}, year={2011}, pages={219–222}, collection={Arbeiten zur Mehrsprachigkeit - Folge B} }
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2011 | Conference Paper | LibreCat-ID: 1123 |
@inproceedings{Geierhos_Bouraoui_Watrin_2011, place={Hamburg, Germany}, series={Arbeiten zur Mehrsprachigkeit - Folge B}, title={Towards Multilingual Biographical Event Extraction}, volume={96}, booktitle={Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011}, publisher={University of Hamburg}, author={Geierhos, Michaela and Bouraoui, Jean-Leon and Watrin, Patrick}, editor={Hedeland, Hanna and Schmidt, Thomas and Wörner, KaiEditors}, year={2011}, pages={45–50}, collection={Arbeiten zur Mehrsprachigkeit - Folge B} }
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2011 | Journal Article | LibreCat-ID: 1125
@article{Geierhos_2011, title={Customer Interaction 2.0: Adopting Social Media as Customer Service Channel}, volume={2}, DOI={10.4304/jait.2.4.222-233}, number={4}, journal={Journal of Advances in Information Technology}, publisher={Engineering and Technology Publishing (ETPub)}, author={Geierhos, Michaela}, year={2011}, pages={222–233} }
LibreCat
| DOI
2011 | Conference Paper | LibreCat-ID: 26369
@article{Lee_Geierhos_2011, place={Karlsruhe, Germany}, series={Lecture Notes in Artificial Intelligence}, title={ Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports}, volume={6967}, publisher={Springer}, author={Lee, Yeong Su and Geierhos, Michaela}, year={2011}, pages={173–184}, collection={Lecture Notes in Artificial Intelligence} }
LibreCat
2011 | Conference Paper | LibreCat-ID: 26376
@inproceedings{Schuster_Lee_Kobothanassi_Bargel_Geierhos_2011, place={London, UK}, title={SCM - A Simple, Modular and Flexible Customer Interaction Management System}, booktitle={Proceedings of the International Conference on Information Society (i-Society 2011)}, publisher={IEEE}, author={Schuster, J{\"o}rg and Lee, Yeong Su and Kobothanassi, Despina and Bargel, Matthias and Geierhos, Michaela}, year={2011}, pages={153–158} }
LibreCat
2011 | Conference Paper | LibreCat-ID: 26377
@inproceedings{Geierhos_Lee_ Schuster_Kobothanass_Bargel_2011, place={Eindhoven, The Netherlands}, title={A Social Media Customer Service}, publisher={ACM}, author={Geierhos, Michaela and Lee, Yeong Su and Schuster, J{\"o}rg and Kobothanass, Despina and Bargel, Matthias}, year={2011} }
LibreCat