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722 Publications
2010 | Journal Article | LibreCat-ID: 5557
Steinmetz H, Schmidt P. Subjective Health and its Relationship with Working Time and Job Stressors: Sequence or General Factor Model?. Work and Stress . 2010;24(2):159-178.
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2010 | Journal Article | LibreCat-ID: 5785
Schnedler W, Vadovic R. Legitimacy of Control. Journal of Economics and Management Strategy. Published online 2010.
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2010 | Conference Paper | LibreCat-ID: 46705
Eggert A, Hogreve J, Ulaga W, Münkhoff E. Industrial services, product innovations, and firm profitability: A longitudinal analysis. In: Frontiers Pre-Conference on Service and Solution Innovation, Karlstad. ; 2010.
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2010 | Conference Paper | LibreCat-ID: 46706
Garnefeld I, Münkhoff E, Hogreve J, Eggert A. Exploring the effects of referral reward programs on satisfied and dissatisfied customers. In: 2010 AMA Winter Academic Conference, New Orleans, LA. ; 2010.
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2010 | Conference Paper | LibreCat-ID: 46704
Eggert A, Hogreve J, Ulaga W, Münkhoff E. Disentangling the revenue and cost implications of the service transition: A latent growth analysis. In: ISBM 2010 Academic Conference, Boston, MA. ; 2010.
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2010 | Conference Paper | LibreCat-ID: 46703
Münkhoff E, Garnefeld I, Hogreve J, Eggert A. Referral reward programs: A means for service recovery? In: 18th International Colloquium on Relationship Marketing (ICRM), Reading. ; 2010.
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2009 | Conference Paper | LibreCat-ID: 7857
Eggert A, Henseler J, Hollmann S. Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution Channels. In: Proceedings of the 17th International Colloquium in Relationship Marketing. ; 2009.
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2009 | Conference Paper | LibreCat-ID: 7866
Woisetschläger D, Garnefeld I, Eggert A. Can Successful Customer Acquisition Hurt the Existing Customer Base? In: Proceedings of the 2009 AMA Summer Marketing Educators’ Conference. ; 2009.
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2009 | Conference Paper | LibreCat-ID: 7867
Garnefeld I, Münkhoff E, Hogreve J, Eggert A. Referral reward programs: New customer acquisition by opportunism? In: Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing Congress. ; 2009.
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2009 | Conference Paper | LibreCat-ID: 7868
Eggert A, Ulaga W. Musing on a Decade of Customer Value Research in Business Relationships: Where Do We Come From? Where Should We Go? In: Proceedings of the 4th International Conference on Business Market Management. ; 2009.
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