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116 Publications


2013 | Journal Article | LibreCat-ID: 3499
Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government?
R. Plattfaut, S. Hofmann, T. Kohlborn, D. Beverungen, M. Räckers, B. Niehaves, J. Becker, EGovernment Review (2013) 14--15.
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2013 | Book Chapter | LibreCat-ID: 5031
Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management
J. Becker, T. Bernhold, D. Beverungen, N. Kaling, R. Knackstedt, L. Vanessa, H. Peter Rauer, in: O. Thomas, M. Nüttgens (Eds.), Dienstleistungsmodellierung 2012: Product-Service Systems Und Produktivität, Wiesbaden, 2013, pp. 208--226.
LibreCat | DOI
 

2012 | Conference Paper | LibreCat-ID: 3449
Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management
J. Becker, T. Bernhold, D. Beverungen, N. Kaling, R. Knackstedt, L. Vanesa, H. Peter Rauer, in: Dienstleistungsmodellierung 2012, Wiesbaden, 2012, pp. 208--226.
LibreCat | DOI
 

2012 | Conference Paper | LibreCat-ID: 3450
Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis
J. Becker, D. Beverungen, D. Breuker, H. Peter Rauer, in: Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012, Ho Chi Minh City, Vietnam, 2012, p. Paper 56.
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2012 | Conference Paper | LibreCat-ID: 3451
Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars.
J. Becker, D. Beverungen, R. Knackstedt, H. Peter Rauer, D. Sigge, in: Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012, Kauai, USA, 2012, pp. 1522--1531.
LibreCat | DOI
 

2012 | Conference Paper | LibreCat-ID: 3452
Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results
T. Heide, S. Tumbas, D. Beverungen, R. Knackstedt, J. Becker, in: Services and Economic Development: Local and Global Challenges, Bucharest, Romania, 2012, pp. 1--21.
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2012 | Conference Paper | LibreCat-ID: 3453
Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI
M. Rosemann, M. Eggert, M. Voigt, D. Beverungen, in: Proceedings of the 20$^{th}$ European Conference on Information Systems, Barcelona, Spain, 2012, pp. 1--12.
LibreCat
 

2012 | Journal Article | LibreCat-ID: 3500
Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management
J. Becker, T. Bernhold, D. Beverungen, N. Kaling, R. Knackstedt, L. Vanessa, H. Peter Rauer, Enterprise Modelling and Information Systems Architectures (2012) 26--40.
LibreCat
 

2012 | Journal Article | LibreCat-ID: 3501
Identifying e-Service Potential from Business Process Models --- A Theory Nexus Approach
D. Beverungen, R. Knackstedt, A. Winkelmann, E-Service Journal (2012) 45--74.
LibreCat
 

2012 | Book Chapter | LibreCat-ID: 5032
A Method for Selectively Designing Modeling Languages for Product-Service Systems
J. Becker, D. Beverungen, R. Knackstedt, in: D. Granat Janusz Dolk (Ed.), Modeling for Decision Support in Network-Based Services: The Application of Quantitative Modeling to Service Science, Berlin, Heidelberg, 2012, pp. 87--117.
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