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111 Publications


2012 | Conference Paper | LibreCat-ID: 3452
Heide, T., Tumbas, S., Beverungen, D., Knackstedt, R., & Becker, J. (2012). Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results. In Services and Economic Development: Local and Global Challenges (pp. 1--21). Bucharest, Romania.
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2012 | Conference Paper | LibreCat-ID: 3453
Rosemann, M., Eggert, M., Voigt, M., & Beverungen, D. (2012). Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI. In Proceedings of the 20$^{th}$ European Conference on Information Systems (pp. 1--12). Barcelona, Spain.
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2012 | Journal Article | LibreCat-ID: 3500
Becker, J., Bernhold, T., Beverungen, D., Kaling, N., Knackstedt, R., Vanessa, L., & Peter Rauer, H. (2012). Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management. Enterprise Modelling and Information Systems Architectures, (1), 26--40.
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2012 | Journal Article | LibreCat-ID: 3501
Beverungen, D., Knackstedt, R., & Winkelmann, A. (2012). Identifying e-Service Potential from Business Process Models --- A Theory Nexus Approach. E-Service Journal, (1), 45--74.
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2012 | Book Chapter | LibreCat-ID: 5032
Becker, J., Beverungen, D., & Knackstedt, R. (2012). A Method for Selectively Designing Modeling Languages for Product-Service Systems. In D. Granat Janusz Dolk (Ed.), Modeling for Decision Support in Network-Based Services: The Application of Quantitative Modeling to Service Science (pp. 87--117). Berlin, Heidelberg.
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2012 | Book Chapter | LibreCat-ID: 5034
Becker, J., Knackstedt, R., Beverungen, D., Dietrich, H.-A., Breuker, D., & Peter Rauer, H. (2012). Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen für die Data Envelopment Analysis --- Entwicklung eines Softwareprototypen zur Umsetzung und Evaluation. In T. Böhmann, R. Knackstedt, J. Marco Leimeister, M. Nüttgens, & O. Thomas (Eds.), Service Engineering --- Management (pp. 127--139). Norderstedt.
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2012 | Book Chapter | LibreCat-ID: 5035
Beverungen, D., Matzner, M., Müller, O., & Becker, J. (2012). Product-Service System Approaches. In A. Barros & D. Oberle (Eds.), Handbook of Service Description (pp. 19--44). New York. https://doi.org/10.1007/978-1-4614-1864-1_2
LibreCat | DOI
 

2011 | Conference Paper | LibreCat-ID: 3454
Becker, J., Beverungen, D., & Breuker, D. (2011). Conceptualizing Service Network Productivity --- A Looped DEA Approach. In XII European Workshop on Efficiency and Productivity Analysis (Abstract). Verona, Italy.
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2011 | Conference Paper | LibreCat-ID: 3455
Becker, J., Beverungen, D., Breuker, D., Dietrich, H.-A., Knackstedt, R., & Peter Rauer, H. (2011). How to Model Service Productivity for Data Envelopment Analysis? A Meta-Design Approach. In ECIS 2011 Proceedings (p. Paper 111). Helsinki, Finland.
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2011 | Conference Paper | LibreCat-ID: 3456
Becker, J., Beverungen, D., Knackstedt, R., Dietrich, H.-A., Breuker, D., Peter Rauer, H., & Sigge, D. (2011). Do we need new theories on service productivity? --- Status Quo and implications from contemporary research. In XXI. International RESER Conference (pp. 146--147). Hamburg, Germany.
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