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119 Publications
2013 | Journal Article | LibreCat-ID: 3496
Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., & Pöppelbuß, J. (2013). Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach. Scandinavian Journal of Information Systems, (1), 37--68.
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2013 | Journal Article | LibreCat-ID: 3497
Beverungen, D., Eggert, M., Voigt, M., & Rosemann, M. (2013). Augmenting Analytical CRM Strategies with Social BI. International Journal of Business Intelligence Research (IJBIR), (3), 32--49. https://doi.org/10.4018/ijbir.2013070103
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2013 | Journal Article | LibreCat-ID: 3498
Hofmann, S., Beverungen, D., Räckers, M., & Becker, J. (2013). What Makes Local Governments’ Online Communications Successful? Insights from a Multi-Method Analysis of Facebook. Government Information Quarterly, (4), 387--396. https://doi.org/10.1016/j.giq.2013.05.013
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2013 | Journal Article | LibreCat-ID: 3499
Plattfaut, R., Hofmann, S., Kohlborn, T., Beverungen, D., Räckers, M., Niehaves, B., & Becker, J. (2013). Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government? EGovernment Review, 14--15.
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2013 | Book Chapter | LibreCat-ID: 5031
Becker, J., Bernhold, T., Beverungen, D., Kaling, N., Knackstedt, R., Vanessa, L., & Peter Rauer, H. (2013). Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management. In O. Thomas & M. Nüttgens (Eds.), Dienstleistungsmodellierung 2012: Product-Service Systems und Produktivität (pp. 208--226). Wiesbaden. https://doi.org/10.1007/978-3-658-00863-5
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2012 | Conference Paper | LibreCat-ID: 3449
Becker, J., Bernhold, T., Beverungen, D., Kaling, N., Knackstedt, R., Vanesa, L., & Peter Rauer, H. (2012). Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management. In Dienstleistungsmodellierung 2012 (pp. 208--226). Wiesbaden. https://doi.org/10.1007/978-3-658-00863-5_10
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2012 | Conference Paper | LibreCat-ID: 3450
Becker, J., Beverungen, D., Breuker, D., & Peter Rauer, H. (2012). Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis. In Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012 (p. Paper 56). Ho Chi Minh City, Vietnam.
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2012 | Conference Paper | LibreCat-ID: 3451
Becker, J., Beverungen, D., Knackstedt, R., Peter Rauer, H., & Sigge, D. (2012). Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars. In Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012 (pp. 1522--1531). Kauai, USA. https://doi.org/10.1109/HICSS.2012.525
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| DOI
2012 | Conference Paper | LibreCat-ID: 3452
Heide, T., Tumbas, S., Beverungen, D., Knackstedt, R., & Becker, J. (2012). Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results. In Services and Economic Development: Local and Global Challenges (pp. 1--21). Bucharest, Romania.
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2012 | Conference Paper | LibreCat-ID: 3453
Rosemann, M., Eggert, M., Voigt, M., & Beverungen, D. (2012). Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI. In Proceedings of the 20$^{th}$ European Conference on Information Systems (pp. 1--12). Barcelona, Spain.
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