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1 Publication

2012 | Book Chapter | LibreCat-ID: 1129
Customer Interaction Management goes Social: Getting Business Processes plugged in Social Networks
M. Geierhos, M. Ebrahim, in: A. Abraham, A.-E. Hassanien (Eds.), Computational Social Networks: Tools, Perspectives and Applications, Springer, London, UK, 2012, pp. 367–389.
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