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1 Publication
2017 | Conference Paper | LibreCat-ID: 46361
Customer Service in Social Media — An Empirical Study of the Airline Industry
M. Carnein, L. Homann, H. Trautmann, G. Vossen, K. Kraume, in: N. Ritter, H. Schwarz, M. Klettke, A. Thor, O. Kopp, M.W. Bernhard (Eds.), Proceedings of the 17$^th$ Conference on Database Systems for Business, Technology, and Web (BTW ’17), Gesellschaft für Informatik, Stuttgart, Germany, 2017, pp. 33–40.
LibreCat
M. Carnein, L. Homann, H. Trautmann, G. Vossen, K. Kraume, in: N. Ritter, H. Schwarz, M. Klettke, A. Thor, O. Kopp, M.W. Bernhard (Eds.), Proceedings of the 17$^th$ Conference on Database Systems for Business, Technology, and Web (BTW ’17), Gesellschaft für Informatik, Stuttgart, Germany, 2017, pp. 33–40.