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1 Publication


2017 | Conference Paper | LibreCat-ID: 46361
Carnein, Matthias, Leschek Homann, Heike Trautmann, Gottfried Vossen, and Karsten Kraume. “Customer Service in Social Media — An Empirical Study of the Airline Industry.” In Proceedings of the 17$^th$ Conference on Database Systems for Business, Technology, and Web (BTW ’17), edited by Norbert Ritter, Holger Schwarz, Meike Klettke, Andreas Thor, Oliver Kopp, and Matthias Wieland Bernhard, P-266:33–40. Lecture Notes in Informatics (LNI). Stuttgart, Germany: Gesellschaft für Informatik, 2017.
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