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1 Publication
2017 | Conference Paper | LibreCat-ID: 46361
M. Carnein, L. Homann, H. Trautmann, G. Vossen, and K. Kraume, “Customer Service in Social Media — An Empirical Study of the Airline Industry,” in Proceedings of the 17$^th$ Conference on Database Systems for Business, Technology, and Web (BTW ’17), 2017, vol. P-266, pp. 33–40.
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