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1 Publication
2017 | Conference Paper | LibreCat-ID: 46361
Carnein, Matthias, et al. “Customer Service in Social Media — An Empirical Study of the Airline Industry.” Proceedings of the 17$^th$ Conference on Database Systems for Business, Technology, and Web (BTW ’17), edited by Norbert Ritter et al., vol. P-266, Gesellschaft für Informatik, 2017, pp. 33–40.
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