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1 Publication
2017 | Conference Paper | LibreCat-ID: 46361
@inproceedings{Carnein_Homann_Trautmann_Vossen_Kraume_2017, place={Stuttgart, Germany}, series={Lecture Notes in Informatics (LNI)}, title={Customer Service in Social Media — An Empirical Study of the Airline Industry}, volume={P-266}, booktitle={Proceedings of the 17$^th$ Conference on Database Systems for Business, Technology, and Web (BTW ’17)}, publisher={Gesellschaft für Informatik}, author={Carnein, Matthias and Homann, Leschek and Trautmann, Heike and Vossen, Gottfried and Kraume, Karsten}, editor={Ritter, Norbert and Schwarz, Holger and Klettke, Meike and Thor, Andreas and Kopp, Oliver and Bernhard, Matthias Wieland}, year={2017}, pages={33–40}, collection={Lecture Notes in Informatics (LNI)} }
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