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1 Publication
2017 | Conference Paper | LibreCat-ID: 46361
Carnein, M., Homann, L., Trautmann, H., Vossen, G., & Kraume, K. (2017). Customer Service in Social Media — An Empirical Study of the Airline Industry. In N. Ritter, H. Schwarz, M. Klettke, A. Thor, O. Kopp, & M. W. Bernhard (Eds.), Proceedings of the 17$^th$ Conference on Database Systems for Business, Technology, and Web (BTW ’17): Vol. P-266 (pp. 33–40). Gesellschaft für Informatik.
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