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53 Publications
2026 | Conference Paper | LibreCat-ID: 64152
@inproceedings{Alberternst_Kessing_Böhm_Eggert_Garnefeld_Schaefers_Steinhoff_Woisetschläger_2026, title={A Relational Perspective on Responsibility for Sustainable Market Behavior}, booktitle={2026 AMA Winter Academic Conference Proceedings}, author={Alberternst, B. and Kessing, K. and Böhm, Eva and Eggert, A. and Garnefeld, I. and Schaefers, T. and Steinhoff, Lena and Woisetschläger, D.}, year={2026} }
LibreCat
2026 | Conference Paper | LibreCat-ID: 64151
@inproceedings{Witte_Steinhoff_Husemann_2026, place={Madrid}, title={Extending Transformative Service Research: How Commercial Services Shape Spiritual Well-Being}, booktitle={ 2026 AMA Winter Academic Conference Proceedings}, author={Witte, Carina and Steinhoff, Lena and Husemann, K.}, year={2026} }
LibreCat
2025 | Journal Article | LibreCat-ID: 60166
@article{Schumann_Zimmermann_Steinhoff_Totzek_van der Borgh_Martin_2025, title={Toward a multilayered framework of privacy-related decision-making in B2B}, volume={190}, DOI={10.1016/j.jbusres.2025.115243}, number={115243}, journal={Journal of Business Research}, publisher={Elsevier BV}, author={Schumann, Jan H. and Zimmermann, Johanna and Steinhoff, Lena and Totzek, Dirk and van der Borgh, Michel and Martin, Kelly D.}, year={2025} }
LibreCat
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2025 | Book Chapter | LibreCat-ID: 60173
@inbook{Heyden_Husemann-Kopetzky_Brock_Steinhoff_2025, place={Wiesbaden}, title={Dynamische Preisgestaltungsstrategien und ihre Auswirkungen im E-Commerce}, DOI={10.1007/978-3-658-48325-8_20}, booktitle={Digital Analytics im Dienstleistungsmanagement – Customer Insights, Prozesse der Künstlichen Intelligenz, Digitale Geschäftsmodelle}, publisher={Springer Fachmedien Wiesbaden}, author={Heyden, Lucas and Husemann-Kopetzky, Markus and Brock, Christian and Steinhoff, Lena}, year={2025} }
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2025 | Conference Paper | LibreCat-ID: 63585
@inproceedings{Alberternst_Steinhoff_Woisetschläger_2025, place={Phoenix}, title={Responsible Loyalty Programs: How Redemptions for a Cause Impact Customer Loyalty}, booktitle={2025 AMA Winter Academic Conference Proceedings}, author={Alberternst, Benedikt and Steinhoff, Lena and Woisetschläger, David M}, year={2025} }
LibreCat
2025 | Conference Paper | LibreCat-ID: 63584
@inproceedings{Witte_Steinhoff_2025, place={Phoenix}, title={Unlocking Spiritual Value: Magical Experiences of Commercial Services}, booktitle={2025 AMA Winter Academic Conference Proceedings}, author={Witte, Carina and Steinhoff, Lena}, year={2025} }
LibreCat
2025 | Journal Article | LibreCat-ID: 59638
@article{Steinhoff_Kim_Kanuri_Palmatier_2025, title={Unintended Consequences of Selling B2B Digital Subscription Add-Ons for Customer Onboarding}, volume={53}, DOI={10.1007/s11747-025-01088-3}, number={5}, journal={Journal of the Academy of Marketing Science}, publisher={Springer Science and Business Media LLC}, author={Steinhoff, Lena and Kim, Jisu J. and Kanuri, Vamsi K. and Palmatier, Robert W.}, year={2025}, pages={1447–1481} }
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2024 | Journal Article | LibreCat-ID: 53200
@article{Ozuna_Steinhoff_2024, title={“Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions?}, volume={177}, DOI={10.1016/j.jbusres.2024.114582}, number={114582}, journal={Journal of Business Research}, publisher={Elsevier BV}, author={Ozuna, Edna and Steinhoff, Lena}, year={2024} }
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2023 | Journal Article | LibreCat-ID: 49157
@article{Steinhoff_Martin_2023, title={Putting Data Privacy Regulation into Action: The Differential Capabilities of Service Frontline Interfaces}, volume={26}, DOI={10.1177/10946705221141925}, number={3}, journal={Journal of Service Research}, publisher={SAGE Publications}, author={Steinhoff, Lena and Martin, Kelly D.}, year={2023}, pages={330–350} }
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2023 | Conference Paper | LibreCat-ID: 50978
@inproceedings{Küpper_Garnefeld_Steinhoff_2023, place={Odense}, title={Evaluation of product testing programs as an effective marketing tool - Negative and positive effects of rejections in product testing programs}, publisher={Proceedings of the 52nd European Marketing Academy Conference (EMAC)}, author={Küpper, K. and Garnefeld, I. and Steinhoff, Lena}, year={2023} }
LibreCat
2023 | Journal Article | LibreCat-ID: 45720
@article{Steinhoff_Liu_Li_Palmatier_2023, title={Customer Engagement in International Markets}, volume={31}, DOI={10.1177/1069031X221099211}, number={1}, journal={Journal of International Marketing}, author={Steinhoff, Lena and Liu, J. (S.) and Li, X. and Palmatier, R. W.}, year={2023}, pages={1–31} }
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2023 | Conference Paper | LibreCat-ID: 50979
@inproceedings{Ozuna_Steinhoff_2023, place={Odense}, title={Customer Misbehavior in the Peer-to-Peer Sharing Economy: The Mixed Role of Face-to-Face Interactions}, publisher={Proceedings of the 52nd European Marketing Academy Conference (EMAC)}, author={Ozuna, Edna and Steinhoff, Lena}, year={2023} }
LibreCat
2023 | Conference Paper | LibreCat-ID: 50977
@inproceedings{Ozuna_Steinhoff_2023, place={Nashville}, title={Face-to-Face Interactions in Peer-to-Peer Sharing Economy Services: An Effective Barrier to Customer Misbehavior?}, publisher={2023 AMA Winter Academic Conference Proceedings}, author={Ozuna, Edna and Steinhoff, Lena}, year={2023} }
LibreCat
2023 | Conference Paper | LibreCat-ID: 50975
@inproceedings{Alberternst_Giesler_Steinhoff_Eggert_2023, place={Nashville}, title={The Consumerization of Care: How Capitalism Is Co-Opting Solidarity}, publisher={2023 AMA Winter Academic Conference Proceedings}, author={Alberternst, B. and Giesler, M. and Steinhoff, Lena and Eggert, A.}, year={2023} }
LibreCat
2022 | Journal Article | LibreCat-ID: 45721
@article{Steinhoff_Palmatier_Martin_Fox_Henderson_Saint Clair_Yan_Lee_Perko_Harmeling_2022, title={Commentaries on Relationship Marketing: The Present and Future of Customer Relationships in Services}, volume={6}, DOI={ 10.5771/2511-8676-2022-1-2}, number={1}, journal={Journal of Service Management Research}, author={Steinhoff, Lena and Palmatier, R. W. and Martin, K. D. and Fox, G. and Henderson, C. M. and Saint Clair, J. K. and Yan, S. and Lee, J.-Y. and Perko, T. and Harmeling, C. M.}, year={2022}, pages={2–27} }
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2022 | Conference Paper | LibreCat-ID: 45738
@inproceedings{Becker_Wiegand_Steinhoff_Baidina_2022, title={The Role of Self-Rewarding Behavior in Cashback Loyalty Programs}, booktitle={Proceedings of the 51st European Marketing Academy (EMAC) Conference, Budapest.}, author={Becker, M. and Wiegand, N. and Steinhoff, Lena and Baidina, K.}, year={2022} }
LibreCat
2022 | Journal Article | LibreCat-ID: 46660
@article{Böhm_Eggert_Garnefeld_Holzmüller_Schaefers_Steinhoff_Woisetschläger_2022, title={Exploring the customer journey of voice commerce: A research agenda}, volume={6}, number={4}, journal={SMR - Journal of Service Management Research}, author={Böhm, Eva and Eggert, A. and Garnefeld, I. and Holzmüller, H. and Schaefers, T and Steinhoff, Lena and Woisetschläger, D.}, year={2022}, pages={216–231} }
LibreCat
2022 | Conference Paper | LibreCat-ID: 45737
@inproceedings{Alberternst_Steinhoff_Eggert_Giesler_2022, title={Theorizing Marketplace Solidarity Systems: From Consumer–Firm Dyads to Structures of Mutual Support}, booktitle={2022 AMA Summer Academic Conference Proceedings, Chicago}, author={Alberternst, B. and Steinhoff, Lena and Eggert, A. and Giesler, M.}, year={2022} }
LibreCat
2022 | Conference Paper | LibreCat-ID: 45739
@inproceedings{Garnefeld_Steinhoff_Küpper_2022, title={How Do I Tell Them? Analyzing Companies’ Provision of Rejection Reasons in Product Testing Programs}, booktitle={2022 AMA Winter Academic Conference Proceedings, Las Vegas}, author={Garnefeld, I. and Steinhoff, Lena and Küpper, K.}, year={2022} }
LibreCat
2021 | Journal Article | LibreCat-ID: 45724
@article{Henderson_Steinhoff_Harmeling_Palmatier_2021, title={Customer Inertia Marketing}, volume={49}, DOI={http://dx.doi.org/10.1007/s11747-020-00744-0}, number={2}, journal={Journal of the Academy of Marketing Science}, author={Henderson, C. M. and Steinhoff, Lena and Harmeling, C. M. and Palmatier, R. W.}, year={2021}, pages={350–373} }
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