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119 Publications
2013 | Journal Article | LibreCat-ID: 3496
Becker, Jörg, Daniel Beverungen, Ralf Knackstedt, Martin Matzner, Oliver Müller, and Jens Pöppelbuß. “Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach.” Scandinavian Journal of Information Systems, no. 1 (2013): 37--68.
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2013 | Journal Article | LibreCat-ID: 3497
Beverungen, Daniel, Mathias Eggert, Matthias Voigt, and Michael Rosemann. “Augmenting Analytical CRM Strategies with Social BI.” International Journal of Business Intelligence Research (IJBIR), no. 3 (2013): 32--49. https://doi.org/10.4018/ijbir.2013070103.
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2013 | Journal Article | LibreCat-ID: 3498
Hofmann, Sara, Daniel Beverungen, Michael Räckers, and Jörg Becker. “What Makes Local Governments’ Online Communications Successful? Insights from a Multi-Method Analysis of Facebook.” Government Information Quarterly, no. 4 (2013): 387--396. https://doi.org/10.1016/j.giq.2013.05.013.
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2013 | Journal Article | LibreCat-ID: 3499
Plattfaut, Ralf, Sara Hofmann, Thomas Kohlborn, Daniel Beverungen, Michael Räckers, Björn Niehaves, and Jörg Becker. “Verwaltungsdienstleistungen Für Personen Mit Eingeschränkter Mobilität: Von Mobilen Bürgerdiensten Zu E-Government?” EGovernment Review, 2013, 14--15.
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2013 | Book Chapter | LibreCat-ID: 5031
Becker, Jörg, Torben Bernhold, Daniel Beverungen, Nina Kaling, Ralf Knackstedt, Lellek Vanessa, and Hans Peter Rauer. “Softwaregestützte Konstruktion von Produktivitätsmodellen Im Facility Management.” In Dienstleistungsmodellierung 2012: Product-Service Systems Und Produktivität, edited by Oliver Thomas and Markus Nüttgens, 208--226. Wiesbaden, 2013. https://doi.org/10.1007/978-3-658-00863-5.
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2012 | Conference Paper | LibreCat-ID: 3449
Becker, Jörg, Torben Bernhold, Daniel Beverungen, Nina Kaling, Ralf Knackstedt, Lellek Vanesa, and Hans Peter Rauer. “Softwaregestützte Konstruktion von Produktivitätsmodellen Im Facility Management.” In Dienstleistungsmodellierung 2012, 208--226. Wiesbaden, 2012. https://doi.org/10.1007/978-3-658-00863-5_10.
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2012 | Conference Paper | LibreCat-ID: 3450
Becker, Jörg, Daniel Beverungen, Dominic Breuker, and Hans Peter Rauer. “Resolving Trade-Offs in Service Performance Benchmarking Using Data Envelopment Analysis.” In Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012, Paper 56. Ho Chi Minh City, Vietnam, 2012.
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2012 | Conference Paper | LibreCat-ID: 3451
Becker, Jörg, Daniel Beverungen, Ralf Knackstedt, Hans Peter Rauer, and Daniel Sigge. “Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars.” In Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012, 1522--1531. Kauai, USA, 2012. https://doi.org/10.1109/HICSS.2012.525.
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2012 | Conference Paper | LibreCat-ID: 3452
Heide, Tobias, Sanja Tumbas, Daniel Beverungen, Ralf Knackstedt, and Jörg Becker. “Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results.” In Services and Economic Development: Local and Global Challenges, 1--21. Bucharest, Romania, 2012.
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2012 | Conference Paper | LibreCat-ID: 3453
Rosemann, Michael, Mathias Eggert, Matthias Voigt, and Daniel Beverungen. “Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI.” In Proceedings of the 20$^{th}$ European Conference on Information Systems, 1--12. Barcelona, Spain, 2012.
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2012 | Journal Article | LibreCat-ID: 3500
Becker, Jörg, Torben Bernhold, Daniel Beverungen, Nina Kaling, Ralf Knackstedt, Lellek Vanessa, and Hans Peter Rauer. “Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management.” Enterprise Modelling and Information Systems Architectures, no. 1 (2012): 26--40.
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2012 | Journal Article | LibreCat-ID: 3501
Beverungen, Daniel, Ralf Knackstedt, and Axel Winkelmann. “Identifying E-Service Potential from Business Process Models --- A Theory Nexus Approach.” E-Service Journal, no. 1 (2012): 45--74.
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2012 | Book Chapter | LibreCat-ID: 5032
Becker, Jörg, Daniel Beverungen, and Ralf Knackstedt. “A Method for Selectively Designing Modeling Languages for Product-Service Systems.” In Modeling for Decision Support in Network-Based Services: The Application of Quantitative Modeling to Service Science, edited by Daniel; Granat Janusz Dolk, 87--117. Lecture Notes in Business Information Processing (LNBIP). Berlin, Heidelberg, 2012.
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2012 | Book Chapter | LibreCat-ID: 5034
Becker, Jörg, Ralf Knackstedt, Daniel Beverungen, Hanns-Alexander Dietrich, Dominic Breuker, and Hans Peter Rauer. “Ansätze Zur Methodischen Unterstützung Der Konstruktion von Produktivitätsmodellen Für Die Data Envelopment Analysis --- Entwicklung Eines Softwareprototypen Zur Umsetzung Und Evaluation.” In Service Engineering --- Management, edited by Tilo Böhmann, Ralf Knackstedt, Jan Marco Leimeister, Markus Nüttgens, and Oliver Thomas, 127--139. Norderstedt, 2012.
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2012 | Book Chapter | LibreCat-ID: 5035
Beverungen, Daniel, Martin Matzner, Oliver Müller, and Jörg Becker. “Product-Service System Approaches.” In Handbook of Service Description, edited by Alistair Barros and Daniel Oberle, 19--44. New York, 2012. https://doi.org/10.1007/978-1-4614-1864-1_2.
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2011 | Conference Paper | LibreCat-ID: 3454
Becker, Jörg, Daniel Beverungen, and Dominic Breuker. “Conceptualizing Service Network Productivity --- A Looped DEA Approach.” In XII European Workshop on Efficiency and Productivity Analysis (Abstract). Verona, Italy, 2011.
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2011 | Conference Paper | LibreCat-ID: 3455
Becker, Jörg, Daniel Beverungen, Dominic Breuker, Hanns-Alexander Dietrich, Ralf Knackstedt, and Hans Peter Rauer. “How to Model Service Productivity for Data Envelopment Analysis? A Meta-Design Approach.” In ECIS 2011 Proceedings, Paper 111. Helsinki, Finland, 2011.
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2011 | Conference Paper | LibreCat-ID: 3456
Becker, Jörg, Daniel Beverungen, Ralf Knackstedt, Hanns-Alexander Dietrich, Dominic Breuker, Hans Peter Rauer, and Daniel Sigge. “Do We Need New Theories on Service Productivity? --- Status Quo and Implications from Contemporary Research.” In XXI. International RESER Conference, 146--147. Hamburg, Germany, 2011.
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2011 | Conference Paper | LibreCat-ID: 3457
Becker, Jörg, Daniel Beverungen, Ralf Knackstedt, Martin Matzner, and Oliver Müller. “Information Needs in Service Systems --- A Framework for Integrating Service and Manufacturing Business Processes.” In Proceedings of the 44th Annual Hawaii International Conference on System Sciences. Koloa, HI, USA, 2011. https://doi.org/10.1109/HICSS.2011.243.
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2011 | Conference Paper | LibreCat-ID: 3458
Becker, Jörg, Daniel Beverungen, Martin Matzner, Oliver Müller, and Jens Pöppelbuß. “Design Science in Service Research: A Framework-Based Review of IT Artifacts in Germany.” In International Conference on Design Science Research in Information Systems and Technology, edited by Hemant Jain, Atish P. Sinha, and Padmal Vitharana, 366--375. Lecture Notes in Computer Science. Berlin, 2011. https://doi.org/10.1007/978-3-642-20633-7_26.
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