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119 Publications
2013 | Journal Article | LibreCat-ID: 3496
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, and J. Pöppelbuß, “Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach,” Scandinavian Journal of Information Systems, no. 1, pp. 37--68, 2013.
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2013 | Journal Article | LibreCat-ID: 3499
R. Plattfaut et al., “Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government?,” eGovernment Review, pp. 14--15, 2013.
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2012 | Conference Paper | LibreCat-ID: 3450
J. Becker, D. Beverungen, D. Breuker, and H. Peter Rauer, “Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis,” in Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012, Ho Chi Minh City, Vietnam, 2012, p. Paper 56.
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2012 | Conference Paper | LibreCat-ID: 3451
J. Becker, D. Beverungen, R. Knackstedt, H. Peter Rauer, and D. Sigge, “Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars.,” in Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012, Kauai, USA, 2012, pp. 1522--1531.
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2012 | Conference Paper | LibreCat-ID: 3452
T. Heide, S. Tumbas, D. Beverungen, R. Knackstedt, and J. Becker, “Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results,” in Services and Economic Development: Local and Global Challenges, Bucharest, Romania, 2012, pp. 1--21.
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2012 | Conference Paper | LibreCat-ID: 3453
M. Rosemann, M. Eggert, M. Voigt, and D. Beverungen, “Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI,” in Proceedings of the 20$^{th}$ European Conference on Information Systems, Barcelona, Spain, 2012, pp. 1--12.
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2012 | Journal Article | LibreCat-ID: 3500
J. Becker et al., “Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management,” Enterprise Modelling and Information Systems Architectures, no. 1, pp. 26--40, 2012.
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2012 | Journal Article | LibreCat-ID: 3501
D. Beverungen, R. Knackstedt, and A. Winkelmann, “Identifying e-Service Potential from Business Process Models --- A Theory Nexus Approach,” e-Service Journal, no. 1, pp. 45--74, 2012.
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2012 | Book Chapter | LibreCat-ID: 5032
J. Becker, D. Beverungen, and R. Knackstedt, “A Method for Selectively Designing Modeling Languages for Product-Service Systems,” in Modeling for Decision Support in Network-Based Services: The Application of Quantitative Modeling to Service Science, D. Granat Janusz Dolk, Ed. Berlin, Heidelberg, 2012, pp. 87--117.
LibreCat
2012 | Book Chapter | LibreCat-ID: 5034
J. Becker, R. Knackstedt, D. Beverungen, H.-A. Dietrich, D. Breuker, and H. Peter Rauer, “Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen für die Data Envelopment Analysis --- Entwicklung eines Softwareprototypen zur Umsetzung und Evaluation,” in Service Engineering --- Management, T. Böhmann, R. Knackstedt, J. Marco Leimeister, M. Nüttgens, and O. Thomas, Eds. Norderstedt, 2012, pp. 127--139.
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2011 | Conference Paper | LibreCat-ID: 3454
J. Becker, D. Beverungen, and D. Breuker, “Conceptualizing Service Network Productivity --- A Looped DEA Approach,” in XII European Workshop on Efficiency and Productivity Analysis (Abstract), Verona, Italy, 2011.
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2011 | Conference Paper | LibreCat-ID: 3455
J. Becker, D. Beverungen, D. Breuker, H.-A. Dietrich, R. Knackstedt, and H. Peter Rauer, “How to Model Service Productivity for Data Envelopment Analysis? A Meta-Design Approach,” in ECIS 2011 Proceedings, Helsinki, Finland, 2011, p. Paper 111.
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2011 | Conference Paper | LibreCat-ID: 3456
J. Becker et al., “Do we need new theories on service productivity? --- Status Quo and implications from contemporary research,” in XXI. International RESER Conference, Hamburg, Germany, 2011, pp. 146--147.
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2011 | Conference Paper | LibreCat-ID: 3457
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, and O. Müller, “Information Needs in Service Systems --- A Framework for Integrating Service and Manufacturing Business Processes,” in Proceedings of the 44th Annual Hawaii International Conference on System Sciences, Koloa, HI, USA, 2011.
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2011 | Conference Paper | LibreCat-ID: 3458
J. Becker, D. Beverungen, M. Matzner, O. Müller, and J. Pöppelbuß, “Design Science in Service Research: A Framework-Based Review of IT Artifacts in Germany,” in International Conference on Design Science Research in Information Systems and Technology, 2011, pp. 366--375.
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