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544 Publications


2017 | Journal Article | LibreCat-ID: 4838
@article{Eggert_Boehm_Cramer_2017, title={Business service outsourcing in manufacturing firms: an event study}, number={3}, journal={Journal of Service Management}, author={Eggert, Andreas and Boehm, Eva and Cramer, Christina}, year={2017}, pages={476--498} }
LibreCat
 

2017 | Journal Article | LibreCat-ID: 4840
@article{Boehm_Eggert_Thiesbrummel_2017, title={Service transition: A viable option for manufacturing companies with deteriorating financial performance?}, journal={Industrial Marketing Management}, author={Boehm, Eva and Eggert, Andreas and Thiesbrummel, Christoph}, year={2017}, pages={101--111} }
LibreCat
 

2017 | Book (Editor) | LibreCat-ID: 4908
@book{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert}, DOI={10.1007/978-3-658-10920-2}, publisher={Springer Fachmedien Wiesbaden}, year={2017} }
LibreCat | DOI
 

2017 | Journal Article | LibreCat-ID: 4926
@article{Radermacher_Schneider_2017, title={Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. }, journal={PERSONALquaterly}, author={Radermacher, Katharina and Schneider, Martin}, year={2017}, pages={10–16} }
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2017 | Journal Article | LibreCat-ID: 4930
@article{Radermacher_Schneider_Iseke_Tebbe_2017, title={Signalling to young knowledge workers through architecture? A conjoint analysis}, number={1}, journal={German Journal of Human Resource Management}, author={Radermacher, Katharina and Schneider, Martin and Iseke, Anja and Tebbe, Tobias}, year={2017}, pages={71--93} }
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2017 | Journal Article | LibreCat-ID: 4932
@article{Schneider_Flore_2017, title={Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity}, DOI={10.1080/09585192.2017.1308413}, journal={The International Journal of Human Resource Management}, publisher={Informa UK Limited}, author={Schneider, Martin and Flore, Johanna}, year={2017}, pages={1–17} }
LibreCat | DOI
 

2017 | Journal Article | LibreCat-ID: 4933
@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and Wünderlich, Nancy V and Schumann, Jan H}, year={2017}, pages={181--188} }
LibreCat
 

2017 | Journal Article | LibreCat-ID: 4934
@article{Schneider_Flore_2017, title={Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. }, journal={PERSONALquaterly}, author={Schneider, Martin and Flore, Johanna}, year={2017}, pages={45–53} }
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2017 | Book Chapter | LibreCat-ID: 4941
@inbook{Eggert_2017, place={Wiesbaden}, title={Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration}, DOI={10.1007/978-3-658-10920-2_2}, booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Eggert, Andreas}, year={2017}, pages={37–51} }
LibreCat | DOI
 

2017 | Book Chapter | LibreCat-ID: 4942
@inbook{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen}, DOI={10.1007/978-3-658-10920-2_1}, booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Helm, Sabrina and Günter, Bernd and Eggert, Andreas}, year={2017}, pages={3–34} }
LibreCat | DOI
 

2017 | Journal Article | LibreCat-ID: 4947
@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and Wünderlich, Nancy and Schumann, Jan H}, year={2017}, pages={181--188} }
LibreCat
 

2017 | Journal Article | LibreCat-ID: 4949
@article{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017, title={“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne}, year={2017}, pages={238--246} }
LibreCat
 

2017 | Journal Article | LibreCat-ID: 4953
@article{Radermacher_Schneider_Iseke_Tebbe_2017, title={Signalling to young knowledge workers through architecture? A conjoint analysis}, number={1}, journal={German Journal of Human Resource Management}, author={Radermacher, Katharina and Schneider, Martin and Iseke, Anja and Tebbe, Tobias}, year={2017}, pages={71--93} }
LibreCat
 

2017 | Book (Editor) | LibreCat-ID: 4954
@book{Riach_Morbitzer_Koeberer_2017, title={Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition)}, publisher={Klett Verlag}, year={2017} }
LibreCat
 

2017 | Conference Paper | LibreCat-ID: 4955
@inproceedings{Wünderlich_Paluch_2017, title={A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents}, booktitle={Proceedings of the 38th International Conference on Information Systems (ICIS 2017)}, author={Wünderlich, Nancy and Paluch, Stefanie }, year={2017} }
LibreCat
 

2017 | Conference Paper | LibreCat-ID: 4956
@inproceedings{Teßmer_Olsson_Gustafsson_Wünderlich_2017, title={How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances}, booktitle={Proceedings of the 2017 Frontiers in Service Conference}, author={Teßmer, Isabel and Olsson, Marcus and Gustafsson, Anders and Wünderlich, Nancy}, year={2017} }
LibreCat
 

2017 | Journal Article | LibreCat-ID: 4966
@article{Grund_Thommes_2017, title={The Role of Contract Types for Employees’ Public Service Motivation}, number={4}, journal={Schmalenbach Business Review}, author={Grund, Christian and Thommes, Kirsten}, year={2017}, pages={377--398} }
LibreCat
 

2017 | Conference Paper | LibreCat-ID: 4987
@inproceedings{Klabuhn_Thommes_2017, title={Age diversity and its effects on team performance}, number={1}, booktitle={Academy of Management Proceedings}, author={Klabuhn, Janny and Thommes, Kirsten}, year={2017}, pages={15119} }
LibreCat
 

2017 | Book Chapter | LibreCat-ID: 5005
@inbook{Garnefeld_Boehm_Feider_2017, title={Retourenmanagement zur Steigerung des Kundenwerts}, booktitle={Kundenwert}, author={Garnefeld, Ina and Boehm, Eva and Feider, Lena}, year={2017}, pages={599--624} }
LibreCat
 

2017 | Conference Paper | LibreCat-ID: 5328
@inproceedings{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017, title={Service Encounter 2.0": An Investigation Into the Roles of Technology, Employees and Customers.}, booktitle={Proceedings of QUIS 2017}, author={Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne}, year={2017} }
LibreCat
 

2017 | Conference Paper | LibreCat-ID: 5329
@inproceedings{Becker-Özcamlica_Teßmer_Wünderlich_2017, title={Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.}, booktitle={Proceedings of the 2017 Winter Marketing Educators’ Conference}, author={Becker-Özcamlica, Hürrem and Teßmer, Isabel and Wünderlich, Nancy}, year={2017} }
LibreCat
 

2017 | Conference Paper | LibreCat-ID: 5479
@article{Eggert_Steinhoff_Witte_2017, series={2017 Winter AMA Proceedings}, title={The Loyalty Effect of Gift Purchases}, author={Eggert, Andreas and Steinhoff, Lena and Witte, Carina}, year={2017}, collection={2017 Winter AMA Proceedings} }
LibreCat
 

2017 | Conference Paper | LibreCat-ID: 5482
@article{Garnefeld_Boehm_Feider_2017, series={2017 AMA Winter Marketing Educators’ Conference Proceedings}, title={Managing the Necessary Evil: Can Payment Methods Reduce Product Returns}, author={Garnefeld, I and Boehm, E and Feider, L}, year={2017}, collection={2017 AMA Winter Marketing Educators’ Conference Proceedings} }
LibreCat
 

2017 | Conference Paper | LibreCat-ID: 5483
@article{Cramer_Boehm_Eggert_2017, series={2017 AMA Winter Marketing Educators’ Conference Proceedings}, title={Service Awards: Do They Help or Harm in Case of a Service Failure?}, author={Cramer, C and Boehm, E and Eggert, A}, year={2017}, collection={2017 AMA Winter Marketing Educators’ Conference Proceedings} }
LibreCat
 

2017 | Report | LibreCat-ID: 1057
@book{Sürücü_Mir Djawadi_Brangewitz_2017, title={Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries}, publisher={Universität Paderborn}, author={Sürücü, Oktay and Mir Djawadi, Behnud and Brangewitz, Sonja}, year={2017} }
LibreCat | Files available
 

2017 | Journal Article | LibreCat-ID: 1062
@article{Frick_Gergaud_Winter_2017, title={The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry}, volume={2}, DOI={10.3727/216929717X15046207899410}, number={4}, journal={Gastronomy and Tourism}, publisher={Cognizant Communication Corporation}, author={Frick, Bernd and Gergaud, Olivier and Winter, Petra}, year={2017}, pages={259-271(13)} }
LibreCat | Files available | DOI
 

2017 | Conference Paper | LibreCat-ID: 1095 | OA
@inproceedings{John_Feldotto_Hemsen_Klingsieck_Kundisch_Langendorf_2017, title={Towards a Lean Approach for Gamifying Education}, booktitle={Proceedings of the 25th European Conference on Information Systems (ECIS)}, author={John, Thomas and Feldotto, Matthias and Hemsen, Paul and Klingsieck, Katrin and Kundisch, Dennis and Langendorf, Mike}, year={2017}, pages={2970–2979} }
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2016 | Bachelorsthesis | LibreCat-ID: 3308
@book{Breuer_2016, title={Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse}, publisher={Universität Paderborn}, author={Breuer, Robin }, year={2016} }
LibreCat
 

2016 | Mastersthesis | LibreCat-ID: 3311
@book{Amedick_2016, title={Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden}, publisher={Universität Paderborn}, author={Amedick, Michaela}, year={2016} }
LibreCat
 

2016 | Journal Article | LibreCat-ID: 3318
@article{Melnikov_Hüllermeier_Kaimann_Frick_Gupta_2016, title={Pairwise versus Pointwise Ranking: A Case Study}, volume={25}, DOI={10.4467/20838476si.16.006.6187}, journal={Schedae Informaticae}, publisher={Uniwersytet Jagiellonski - Wydawnictwo Uniwersytetu Jagiellonskiego}, author={Melnikov, Vitalik and Hüllermeier, Eyke and Kaimann, Daniel and Frick, Bernd and Gupta, Pritha }, year={2016} }
LibreCat | Files available | DOI
 

2016 | Journal Article | LibreCat-ID: 5700
@article{Voss_Perks_Sousa_Witell_Wünderlich_2016, title={Reflections on Context in Service Research.}, volume={27}, number={1}, journal={Journal of Service Management}, publisher={Emerald Group Publishing Limited}, author={Voss, Chris and Perks, Helen and Sousa, Rui and Witell, Lars and Wünderlich, Nancy}, year={2016}, pages={30–36} }
LibreCat
 

2016 | Journal Article | LibreCat-ID: 5775
@article{Li_Peeters_2016, title={“Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” }, journal={“Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” }, publisher={PLoS ONE}, author={Li, Xinyu and Peeters, Ronald}, year={2016} }
LibreCat | Files available
 

2016 | Journal Article | LibreCat-ID: 4839
@article{Steiner_Eggert_Ulaga_Backhaus_2016, title={Do customized service packages impede value capture in industrial markets?}, number={2}, journal={Journal of the Academy of marketing Science}, author={Steiner, Michael and Eggert, Andreas and Ulaga, Wolfgang and Backhaus, Klaus}, year={2016}, pages={151--165} }
LibreCat
 

2016 | Journal Article | LibreCat-ID: 4842
@article{Boehm_Backhaus_Eggert_Cummins_2016, title={Understanding outcome-based contracts: benefits and risks from the buyers’ and sellers’ perspective}, number={1–2}, journal={Journal of Strategic Contracting and Negotiation}, author={Boehm, Eva and Backhaus, Christof and Eggert, Andreas and Cummins, Tim}, year={2016}, pages={128--149} }
LibreCat
 

2016 | Journal Article | LibreCat-ID: 4843
@article{Steiner_Wiegand_Eggert_Backhaus_2016, title={Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations}, number={2}, journal={International Journal of Research in Marketing}, author={Steiner, Michael and Wiegand, Nico and Eggert, Andreas and Backhaus, Klaus}, year={2016}, pages={276--296} }
LibreCat
 

2016 | Journal Article | LibreCat-ID: 4845
@article{Wagner_Eggert_2016, title={Co-management of purchasing and marketing: Why, when and how?}, journal={Industrial Marketing Management}, author={Wagner, Stephan M and Eggert, Andreas}, year={2016}, pages={27--36} }
LibreCat
 

2016 | Journal Article | LibreCat-ID: 4870
@article{Fahr_2016, title={Verantwortung macht Sinn: Corporate Social Responsibility}, journal={Personnel Quarterly Vol. 4}, author={Fahr, René}, year={2016} }
LibreCat
 

2016 | Journal Article | LibreCat-ID: 4929
@article{Backes-Gellner_Kluike_Pull_Schneider_Teuber_2016, title={Human resource management and radical innovation: a fuzzy-set QCA of US multinationals in Germany, Switzerland, and the UK}, number={7}, journal={Journal of Business Economics}, author={Backes-Gellner, Uschi and Kluike, Marlies and Pull, Kerstin and Schneider, Martin and Teuber, Silvia}, year={2016}, pages={751--772} }
LibreCat
 

2016 | Journal Article | LibreCat-ID: 4951
@article{Paluch_Wünderlich_2016, title={Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.}, volume={69}, number={7}, journal={Journal of business Research}, publisher={Elsevier}, author={Paluch, Stefanie and Wünderlich, Nancy}, year={2016}, pages={2424--2431} }
LibreCat
 

2016 | Journal Article | LibreCat-ID: 4967
@article{Born_Akkerman_Thommes_2016, title={Peer influence on protest participation: Communication and trust between co-workers as inhibitors or facilitators of mobilization}, journal={Social science research}, author={Born, Marieke and Akkerman, Agnes and Thommes, Kirsten}, year={2016}, pages={58--72} }
LibreCat
 

2016 | Conference Paper | LibreCat-ID: 4988
@inproceedings{Thommes_Oertel_2016, title={Elements of Organizational Identity and the Role of a Firm’s History}, number={1}, booktitle={Academy of Management Proceedings}, author={Thommes, Kirsten and Oertel, Simon}, year={2016}, pages={13754} }
LibreCat
 

2016 | Conference Paper | LibreCat-ID: 4989
@inproceedings{Thommes_2016, title={Entrepreneurial activity-The impact of childhood}, number={1}, booktitle={Academy of Management Proceedings}, author={Thommes, Kirsten}, year={2016}, pages={13740} }
LibreCat
 

2016 | Journal Article | LibreCat-ID: 7419
@article{Steinhoff_Palmatier_2016, title={Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects}, volume={44}, number={1}, journal={Journal of the Academy of Marketing Science}, author={Steinhoff, Lena and Palmatier, Robert W.}, year={2016}, pages={88–107} }
LibreCat
 

2016 | Conference Paper | LibreCat-ID: 7673
@inproceedings{Cramer_Böhm_Eggert_2016, title={The Service Award Paradox}, booktitle={Proceedings of the 45th European Marketing Academy (EMAC) Conference}, author={Cramer, C and Böhm, E and Eggert, A}, year={2016} }
LibreCat
 

2016 | Conference Paper | LibreCat-ID: 7675
@inproceedings{Cramer_Böhm_Eggert_2016, title={Understanding Service Awards: Exploit the Bright Side, Avoid the Dark Side}, booktitle={2016 AMA Winter Marketing Educators’ Conference Proceeding}, author={Cramer, C and Böhm, E and Eggert, A}, year={2016} }
LibreCat
 

2016 | Conference Paper | LibreCat-ID: 7686
@inproceedings{Böhm_Backhaus_Eggert_Pitsis_2016, title={Shedding Light on Outcome-Based Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective}, booktitle={2016 AMA Winter Marketing Educators’ Conference Proceedings}, author={Böhm, E and Backhaus, C and Eggert, A and Pitsis, T}, year={2016} }
LibreCat
 

2016 | Journal Article | LibreCat-ID: 5151
@article{Oertel_Thommes_Walgenbach_2016, title={Shadows of the past: The effect of communist heritage on employee consultation}, volume={69}, number={3}, journal={ILR Review}, publisher={SAGE Publications Sage CA: Los Angeles, CA}, author={Oertel, Simon and Thommes, Kirsten and Walgenbach, Peter}, year={2016}, pages={683–713} }
LibreCat
 

2016 | Journal Article | LibreCat-ID: 5152
@article{Thommes_Oertel_Walgenbach_2016, title={Organizational Failure in the Aftermath of Institutional Upheaval}, volume={37}, number={8}, journal={Organization Studies}, author={Thommes, Kirsten and Oertel, Simon and Walgenbach, Peter}, year={2016}, pages={1067–1087} }
LibreCat
 

2015 | Mastersthesis | LibreCat-ID: 3309
@book{Fanasch_2015, title={Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg}, publisher={Universität Paderborn}, author={Fanasch, Patrizia}, year={2015} }
LibreCat
 

2015 | Bachelorsthesis | LibreCat-ID: 3310
@book{Walczok_2015, title={Die Veränderung des Mobilfunkmarktes durch die Discountanbieter}, publisher={Universität Paderborn}, author={Walczok, Gregor Paul}, year={2015} }
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