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105 Publications


2013 | Journal Article | LibreCat-ID: 3495
Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., & Pöppelbuß, J. (2013). Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects. IEEE Transactions on Engineering Management, (3), 468--482. https://doi.org/10.1109/TEM.2012.2214770
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2012 | Conference Paper | LibreCat-ID: 3453
Rosemann, M., Eggert, M., Voigt, M., & Beverungen, D. (2012). Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI. In Proceedings of the 20$^{th}$ European Conference on Information Systems (pp. 1--12). Barcelona, Spain.
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2012 | Journal Article | LibreCat-ID: 3500
Becker, J., Bernhold, T., Beverungen, D., Kaling, N., Knackstedt, R., Vanessa, L., & Peter Rauer, H. (2012). Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management. Enterprise Modelling and Information Systems Architectures, (1), 26--40.
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2012 | Book Chapter | LibreCat-ID: 5032
Becker, J., Beverungen, D., & Knackstedt, R. (2012). A Method for Selectively Designing Modeling Languages for Product-Service Systems. In D. Granat Janusz Dolk (Ed.), Modeling for Decision Support in Network-Based Services: The Application of Quantitative Modeling to Service Science (pp. 87--117). Berlin, Heidelberg.
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2012 | Conference Paper | LibreCat-ID: 3450
Becker, J., Beverungen, D., Breuker, D., & Peter Rauer, H. (2012). Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis. In Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012 (p. Paper 56). Ho Chi Minh City, Vietnam.
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2012 | Journal Article | LibreCat-ID: 3501
Beverungen, D., Knackstedt, R., & Winkelmann, A. (2012). Identifying e-Service Potential from Business Process Models --- A Theory Nexus Approach. E-Service Journal, (1), 45--74.
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2012 | Conference Paper | LibreCat-ID: 3449
Becker, J., Bernhold, T., Beverungen, D., Kaling, N., Knackstedt, R., Vanesa, L., & Peter Rauer, H. (2012). Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management. In Dienstleistungsmodellierung 2012 (pp. 208--226). Wiesbaden. https://doi.org/10.1007/978-3-658-00863-5_10
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2012 | Conference Paper | LibreCat-ID: 3451
Becker, J., Beverungen, D., Knackstedt, R., Peter Rauer, H., & Sigge, D. (2012). Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars. In Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012 (pp. 1522--1531). Kauai, USA. https://doi.org/10.1109/HICSS.2012.525
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2012 | Book Chapter | LibreCat-ID: 5034
Becker, J., Knackstedt, R., Beverungen, D., Dietrich, H.-A., Breuker, D., & Peter Rauer, H. (2012). Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen für die Data Envelopment Analysis --- Entwicklung eines Softwareprototypen zur Umsetzung und Evaluation. In T. Böhmann, R. Knackstedt, J. Marco Leimeister, M. Nüttgens, & O. Thomas (Eds.), Service Engineering --- Management (pp. 127--139). Norderstedt.
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2012 | Conference Paper | LibreCat-ID: 3452
Heide, T., Tumbas, S., Beverungen, D., Knackstedt, R., & Becker, J. (2012). Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results. In Services and Economic Development: Local and Global Challenges (pp. 1--21). Bucharest, Romania.
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2012 | Book Chapter | LibreCat-ID: 5035
Beverungen, D., Matzner, M., Müller, O., & Becker, J. (2012). Product-Service System Approaches. In A. Barros & D. Oberle (Eds.), Handbook of Service Description (pp. 19--44). New York. https://doi.org/10.1007/978-1-4614-1864-1_2
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2011 | Conference Paper | LibreCat-ID: 3458
Becker, J., Beverungen, D., Matzner, M., Müller, O., & Pöppelbuß, J. (2011). Design Science in Service Research: A Framework-Based Review of IT Artifacts in Germany. In H. Jain, A. P. Sinha, & P. Vitharana (Eds.), Service-Oriented Perspectives in Design Science Research: Proceedings of the 6th International Conference DESRIST 2011 (pp. 366--375). Berlin. https://doi.org/10.1007/978-3-642-20633-7_26
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2011 | Conference Paper | LibreCat-ID: 3460
Beverungen, D., Kohlborn, T., & Fielt, E. (2011). The Morphology of Service Bundling Settings. In 22nd Australasian Conference on Information Systems (ACIS). Sydney, Australia.
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2011 | Conference Paper | LibreCat-ID: 3454
Becker, J., Beverungen, D., & Breuker, D. (2011). Conceptualizing Service Network Productivity --- A Looped DEA Approach. In XII European Workshop on Efficiency and Productivity Analysis (Abstract). Verona, Italy.
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2011 | Conference Paper | LibreCat-ID: 3459
Beverungen, D. (2011). Mapping the Emerging Field of Service Science: Insights from a Citation Network and Cocitation Network Analysis. In 32th International Conference on Information Systems (ICIS). Shanghai, China.
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2011 | Conference Paper | LibreCat-ID: 3461
Beverungen, D., Wittchen, M., & Becker, J. (2011). Where are the participants? Including motivational aspects into theorizing and design in IS Research. In Proceedings of the 19th European Conference on Information Systems. Helsinki, Finland.
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2011 | Conference Paper | LibreCat-ID: 3455
Becker, J., Beverungen, D., Breuker, D., Dietrich, H.-A., Knackstedt, R., & Peter Rauer, H. (2011). How to Model Service Productivity for Data Envelopment Analysis? A Meta-Design Approach. In ECIS 2011 Proceedings (p. Paper 111). Helsinki, Finland.
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2011 | Conference Paper | LibreCat-ID: 3462
Hellingrath, B., Becker, J., Beverungen, D., Böhle, C., & Räckers, M. (2011). On the Coalescence of Supply Networks and Information Systems. In EMNet. Limassol, Zypern.
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2011 | Book Chapter | LibreCat-ID: 5038
Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., & Pöppelbuß, J. (2011). Integrierte Informationslogistik in der hybriden Wertschöpfung. In I. Gatermann & M. Fleck (Eds.), Mit Dienstleistungen die Zukunft gestalten: Impulse aus Forschung und Praxis. Beiträge der 8. Dienstleistungstagung des BMBF (pp. 247--255). Frankfurt am Main.
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2011 | Conference Paper | LibreCat-ID: 3456
Becker, J., Beverungen, D., Knackstedt, R., Dietrich, H.-A., Breuker, D., Peter Rauer, H., & Sigge, D. (2011). Do we need new theories on service productivity? --- Status Quo and implications from contemporary research. In XXI. International RESER Conference (pp. 146--147). Hamburg, Germany.
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2011 | Journal Article | LibreCat-ID: 3502
Becker, J., Beverungen, D., Knackstedt, R., & Müller, O. (2011). Pricing of Value Bundles: A Multi-Perspective Decision Support Approach. Enterprise Modelling and Information Systems Architectures, (2), 54--69.
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2011 | Book Chapter | LibreCat-ID: 5039
Becker, J., Beverungen, D., Knackstedt, R., & Stein, A. (2011). Engineering, Sales, and Delivery of Modular Value Bundles --- A Framework for Configurative Modeling. In T. Böhmann, W. Burr, T. Herrmann, & H. Krcmar (Eds.), Implementing International Services: A tailorable method for market assessment, modularization, and process transfer (pp. 399--424). Wiesbaden.
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2011 | Conference Paper | LibreCat-ID: 3457
Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., & Müller, O. (2011). Information Needs in Service Systems --- A Framework for Integrating Service and Manufacturing Business Processes. In Proceedings of the 44th Annual Hawaii International Conference on System Sciences. Koloa, HI, USA. https://doi.org/10.1109/HICSS.2011.243
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2010 | Conference Paper | LibreCat-ID: 3465
Becker, J., Beverungen, D., Blinn, N., Fellmann, M., Knackstedt, R., Nüttgens, M., & Thomas, O. (2010). Produktivitätsmanagement hybrider Leistungsbündel --- Auf dem Weg zu einer Produktivitätsmanagementsystematik für effiziente Wertschöpfungspartnerschaften. In Proceedings of the Multikonferenz Wirtschaftsinformatik. Göttingen, Germany.
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2010 | Journal Article | LibreCat-ID: 3504
Becker, J., Beverungen, D., & Knackstedt, R. (2010). The Challenge of Conceptual Modeling for Product-Service Systems --- Status-quo and Perspectives for Reference Models and Modeling Languages. Information Systems and E-Business Management (ISeB), (1), 12--32.
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2010 | Conference Paper | LibreCat-ID: 3466
Becker, J., Beverungen, D., Blinn, N., & Nüttgens, M. (2010). Assumptions in Service Research --- A Multi-Theoretical Perspective on the Development of Standards for the Integration of Goods and Services. In XX. International RESER Conference. Gothenburg, Sweden.
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2010 | Journal Article | LibreCat-ID: 3505
Becker, J., Beverungen, D., Knackstedt, R., & Winkelmann, A. (2010). Fostering the Virtualization of Service Processes and Touch Points --- Identification and Documentation of E-Service Potential in Retail Networks. Lecture Notes in Informatics, (INFORMATIK 2010--- Business Process and Service Science--- Proceedings of ISSS and BPSC), 63--79.
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2010 | Book | LibreCat-ID: 5070
Weddeling, M., Steiner, M., Müller, O., Knackstedt, R., Becker, J., Backhaus, K., … Frohs, M. (2010). Vermarktung hybrider Leistungsbündel. Berlin, Heidelberg: Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-642-12830-1
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2010 | Conference Paper | LibreCat-ID: 3467
Becker, J., Beverungen, D., Matzner, M., & Müller, O. (2010). Total Cost of Service Life --- Decision Support for Selecting and Orchestrating Services. In P. Kommers & P. Isaías (Eds.), Proceedings of the IADIS Internatioal Conference e-Society 2010 (pp. 322--329). Porto, Portugal.
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2010 | Report | LibreCat-ID: 5071
Institut für Normung e.V., D. (2010). PAS 1091: Schnittstellenspezifikationen zur Integration von Sach- und Dienstleistung. Berlin.
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2010 | Conference Paper | LibreCat-ID: 3463
Backhaus, K., Becker, J., Beverungen, D., Broeker, O., Knackstedt, R., Nikula, A., & Wilken, R. (2010). Produktivitätsbenchmarking als Bestandteil eines integrierten Ansatzes zur Vermarktung hybrider Leistungsbündel. In 40. Jahrestagung der Gesellschaft für Informatik. Leipzig, Germany.
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2010 | Conference Paper | LibreCat-ID: 3468
Becker, J., Beverungen, D., Matzner, M., & Müller, O. (2010). Total Costs of Service Life: The Need of Decision Support in Selecting, Comparing and Orchestrating Services. In J.-H. Morin, J. Ralyté, & M. Snene (Eds.), Exploring Service Sciences (pp. 282--288). Berlin. https://doi.org/10.1007/978-3-642-14319-9_25
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2010 | Book Chapter | LibreCat-ID: 5041
Becker, J., Beverungen, D., Knackstedt, R., Müller, O., & Müller, S. (2010). TCO-as-a-Service --- Servicebasierte Lebenszyklusrechnung für hybride Leistungsbündel. In J. Becker, R. Knackstedt, O. Müller, & A. Winkelmann (Eds.), Vertriebsinformationssysteme --- Standardisierung, Individualisierung, Hybridisierung und Internetisierung (pp. 161--174). Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-11859-3_10
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2010 | Conference Paper | LibreCat-ID: 3464
Backhaus, K., Becker, J., Beverungen, D., Frohs, M., Müller, O., & Weddeling, M. (2010). Incorporating Willingness-to-Pay Data into Online Recommendations for Value-Added Services. In Proceedings of the 18th European Conference on Information Systems. Pretoria, South Africa.
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2010 | Conference Paper | LibreCat-ID: 3469
Beverungen, D. (2010). Implementing Value-Driven Service Management --- Towards an IT Artifact-Based Approach for Managing Customer Solutions. In Proceedings of the 10th European Academy of Management Conference. Rome, Italy.
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2010 | Journal Article | LibreCat-ID: 3503
Backhaus, K., Becker, J., Beverungen, D., Frohs, M., Müller, O., Weddeling, M., … Steiner, M. (2010). Enabling Individualized Recommendations and Dynamic Pricing of Value-Added Services through Willingness-to-Pay Data. Electronic Markets, (2), 131--146. https://doi.org/10.1007/s12525-010-0032-0
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2010 | Book Chapter | LibreCat-ID: 5059
Beverungen, D., Knackstedt, R., & Winkelmann, A. (2010). E-Services im Handel --- Auffindung und Dokumentation von Potenzialen zur Digitalisierung von Dienstleistungen für Hersteller und Kunden. In J. Becker, R. Knackstedt, O. Müller, & A. Winkelmann (Eds.), Vertriebsinformationssysteme --- Standardisierung, Individualisierung, Hybridisierung und Internetisierung (pp. 177--193). Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-11859-3_11
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2009 | Conference Paper | LibreCat-ID: 3473
Becker, J., Beverungen, D., Blinn, N., Knackstedt, R., Nüttgens, M., Thomas, O., & Fellmann, M. (2009). Productivity management for customer solutions --- Towards a performance management system for efficient service value networks. In 29th International RESER Conference. Budapest, Hungary.
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2009 | Conference Paper | LibreCat-ID: 3474
Becker, J., Beverungen, D., Knackstedt, R., & Matzner, M. (2009). Configurative Service Engineering --- A Rule-Based Configuration Approach for Versatile Service Processes in Corrective Maintenance. In Proceedings of the 42th Hawaii International Conference on System Sciences. Waikoloa, HI, USA. https://doi.org/10.1109/HICSS.2009.127
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2009 | Journal Article | LibreCat-ID: 3506
Becker, J., Beverungen, D., Knackstedt, R., & Müller, O. (2009). Model-Based Decision Support for the Customer-Specific Configuration of Value Bundles. Enterprise Modelling and Information Systems Architectures, (1), 26--38.
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2009 | Conference Paper | LibreCat-ID: 3475
Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., & Pöppelbuß, J. (2009). A Framework for Design Research in the Service Science Discipline. In Proceedings of the 15th Americas Conference on Information Systems. San Francisco, USA.
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2009 | Report | LibreCat-ID: 5072
Institut für Normung e.V., D. (2009). PAS 1094: Hybride Wertschöpfung --- Integration von Produktion und Dienstleistung.
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2009 | Conference Paper | LibreCat-ID: 3476
Becker, J., Beverungen, D., Matzner, M., & Müller, O. (2009). Design Requirements to Support Information Flows for Providing Customer Solutions: A Case Study in the Mechanical Engineering Sector. In R. Alt, K.-P. Fähnrich, & B. Franczyk (Eds.), Proceedings of the First International Symposium on Services Science (ISSS’09) (pp. 75--85). Berlin.
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2008 | Conference Paper | LibreCat-ID: 3477
Becker, J., Beverungen, D., & Knackstedt, R. (2008). Reference Models and Modeling Languages for Product-Service Systems --- Status-Quo and Perspectives for Further Research. In Proceedings of the 41th Hawai’i International Conference on System Sciences. Waikoloa, Hawaii.
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2008 | Book Chapter | LibreCat-ID: 5062
Becker, J., Beverungen, D., Knackstedt, R., Glauner, C., Stypmann, M., Rosenkranz, C., … Leimeister, J. (2008). Ordnungsrahmen für die hybride Wertschöpfung. In O. Thomas & M. Nüttgens (Eds.), Dienstleistungsmodellierung --- Methoden, Werkzeuge und Branchenlösungen (pp. 109--128). Heidelberg. https://doi.org/10.1007/978-3-7908-2099-7
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2008 | Book Chapter | LibreCat-ID: 5067
Becker, J., Winkelmann, A., Beverungen, D., & Janiesch, C. (2008). Stammdatenkonzept für elektronische Verkaufsförderungsaktionen im Wertschöpfungsdreieck Hersteller, Händler und Kunde. In J. Becker, R. Knackstedt, & D. Pfeiffer (Eds.), Wertschöpfungsnetzwerke: Konzepte für das Netzwerkmanagement und Potenziale aktueller Informationstechnologien (pp. 193--208).
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2008 | Conference Paper | LibreCat-ID: 3478
Becker, J., Beverungen, D., Knackstedt, R., & Müller, O. (2008). Modeling, Customer-Specific Configuration and Calculation of Value Bundles. In Proceedings of the 14th Americas Conference on Information Systems. Toronto, Canada.
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2008 | Conference Paper | LibreCat-ID: 3480
Winkelmann, A., Beverungen, D., Janiesch, C., & Becker, J. (2008). Improving the Quality of Article Master Data --- Specification of an Integrated Master Data Platform for Promotions in Retail. In Proceedings of the 16th European Conference on Information Systems. Galway, Ireland.
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2008 | Conference Paper | LibreCat-ID: 3479
Beverungen, D., Kaiser, U., Knackstedt, R., Krings, R., & Stein, A. (2008). Konfigurative Prozessmodellierung der hybriden Leistungserstellung in Unternehmensnetzwerken des Maschinen- und Anlagenbaus. In Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI 2008) (pp. 735--747). München.
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2008 | Book Chapter | LibreCat-ID: 5064
Becker, J., Beverungen, D., & Knackstedt, R. (2008). Wertschöpfungsnetzwerke von Produzenten und Dienstleistern als Option zur Organisation der Erstellung hybrider Leistungsbündel. In J. Becker, R. Knackstedt, & D. Pfeiffer (Eds.), Wertschöpfungsnetzwerke --- Konzepte für das Netzwerkmanagement und Potenziale aktueller Informationstechnologien (pp. 3--31). Heidelberg. https://doi.org/10.1007/978-3-7908-2056-0_1
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