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105 Publications


2013 | Journal Article | LibreCat-ID: 3495
Becker J, Beverungen D, Knackstedt R, Matzner M, Müller O, Pöppelbuß J. Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects. IEEE Transactions on Engineering Management. 2013;(3):468--482. doi:10.1109/TEM.2012.2214770
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2012 | Conference Paper | LibreCat-ID: 3453
Rosemann M, Eggert M, Voigt M, Beverungen D. Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI. In: Proceedings of the 20$^{th}$ European Conference on Information Systems. Barcelona, Spain; 2012:1--12.
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2012 | Journal Article | LibreCat-ID: 3500
Becker J, Bernhold T, Beverungen D, et al. Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management. Enterprise Modelling and Information Systems Architectures. 2012;(1):26--40.
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2012 | Book Chapter | LibreCat-ID: 5032
Becker J, Beverungen D, Knackstedt R. A Method for Selectively Designing Modeling Languages for Product-Service Systems. In: Granat Janusz Dolk D, ed. Modeling for Decision Support in Network-Based Services: The Application of Quantitative Modeling to Service Science. Lecture Notes in Business Information Processing (LNBIP). Berlin, Heidelberg; 2012:87--117.
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2012 | Conference Paper | LibreCat-ID: 3450
Becker J, Beverungen D, Breuker D, Peter Rauer H. Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis. In: Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012. Ho Chi Minh City, Vietnam; 2012:Paper 56.
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2012 | Journal Article | LibreCat-ID: 3501
Beverungen D, Knackstedt R, Winkelmann A. Identifying e-Service Potential from Business Process Models --- A Theory Nexus Approach. e-Service Journal. 2012;(1):45--74.
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2012 | Conference Paper | LibreCat-ID: 3449
Becker J, Bernhold T, Beverungen D, et al. Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management. In: Dienstleistungsmodellierung 2012. Wiesbaden; 2012:208--226. doi:10.1007/978-3-658-00863-5_10
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2012 | Conference Paper | LibreCat-ID: 3451
Becker J, Beverungen D, Knackstedt R, Peter Rauer H, Sigge D. Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars. In: Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012. Kauai, USA; 2012:1522--1531. doi:10.1109/HICSS.2012.525
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2012 | Book Chapter | LibreCat-ID: 5034
Becker J, Knackstedt R, Beverungen D, Dietrich H-A, Breuker D, Peter Rauer H. Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen für die Data Envelopment Analysis --- Entwicklung eines Softwareprototypen zur Umsetzung und Evaluation. In: Böhmann T, Knackstedt R, Marco Leimeister J, Nüttgens M, Thomas O, eds. Service Engineering --- Management. Norderstedt; 2012:127--139.
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2012 | Conference Paper | LibreCat-ID: 3452
Heide T, Tumbas S, Beverungen D, Knackstedt R, Becker J. Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results. In: Services and Economic Development: Local and Global Challenges. Bucharest, Romania; 2012:1--21.
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2012 | Book Chapter | LibreCat-ID: 5035
Beverungen D, Matzner M, Müller O, Becker J. Product-Service System Approaches. In: Barros A, Oberle D, eds. Handbook of Service Description. New York; 2012:19--44. doi:10.1007/978-1-4614-1864-1_2
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2011 | Conference Paper | LibreCat-ID: 3458
Becker J, Beverungen D, Matzner M, Müller O, Pöppelbuß J. Design Science in Service Research: A Framework-Based Review of IT Artifacts in Germany. In: Jain H, P. Sinha A, Vitharana P, eds. Service-Oriented Perspectives in Design Science Research: Proceedings of the 6th International Conference DESRIST 2011. Lecture Notes in Computer Science. Berlin; 2011:366--375. doi:10.1007/978-3-642-20633-7_26
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2011 | Conference Paper | LibreCat-ID: 3460
Beverungen D, Kohlborn T, Fielt E. The Morphology of Service Bundling Settings. In: 22nd Australasian Conference on Information Systems (ACIS). Sydney, Australia; 2011.
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2011 | Conference Paper | LibreCat-ID: 3454
Becker J, Beverungen D, Breuker D. Conceptualizing Service Network Productivity --- A Looped DEA Approach. In: XII European Workshop on Efficiency and Productivity Analysis (Abstract). Verona, Italy; 2011.
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2011 | Conference Paper | LibreCat-ID: 3459
Beverungen D. Mapping the Emerging Field of Service Science: Insights from a Citation Network and Cocitation Network Analysis. In: 32th International Conference on Information Systems (ICIS). Shanghai, China; 2011.
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2011 | Conference Paper | LibreCat-ID: 3461
Beverungen D, Wittchen M, Becker J. Where are the participants? Including motivational aspects into theorizing and design in IS Research. In: Proceedings of the 19th European Conference on Information Systems. Helsinki, Finland; 2011.
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2011 | Conference Paper | LibreCat-ID: 3455
Becker J, Beverungen D, Breuker D, Dietrich H-A, Knackstedt R, Peter Rauer H. How to Model Service Productivity for Data Envelopment Analysis? A Meta-Design Approach. In: ECIS 2011 Proceedings. Helsinki, Finland; 2011:Paper 111.
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2011 | Conference Paper | LibreCat-ID: 3462
Hellingrath B, Becker J, Beverungen D, Böhle C, Räckers M. On the Coalescence of Supply Networks and Information Systems. In: EMNet. Limassol, Zypern; 2011.
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2011 | Book Chapter | LibreCat-ID: 5038
Becker J, Beverungen D, Knackstedt R, Matzner M, Müller O, Pöppelbuß J. Integrierte Informationslogistik in der hybriden Wertschöpfung. In: Gatermann I, Fleck M, eds. Mit Dienstleistungen Die Zukunft Gestalten: Impulse Aus Forschung Und Praxis. Beiträge Der 8. Dienstleistungstagung Des BMBF. Frankfurt am Main; 2011:247--255.
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2011 | Conference Paper | LibreCat-ID: 3456
Becker J, Beverungen D, Knackstedt R, et al. Do we need new theories on service productivity? --- Status Quo and implications from contemporary research. In: XXI. International RESER Conference. Hamburg, Germany; 2011:146--147.
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2011 | Journal Article | LibreCat-ID: 3502
Becker J, Beverungen D, Knackstedt R, Müller O. Pricing of Value Bundles: A Multi-Perspective Decision Support Approach. Enterprise Modelling and Information Systems Architectures. 2011;(2):54--69.
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2011 | Book Chapter | LibreCat-ID: 5039
Becker J, Beverungen D, Knackstedt R, Stein A. Engineering, Sales, and Delivery of Modular Value Bundles --- A Framework for Configurative Modeling. In: Böhmann T, Burr W, Herrmann T, Krcmar H, eds. Implementing International Services: A Tailorable Method for Market Assessment, Modularization, and Process Transfer. Wiesbaden; 2011:399--424.
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2011 | Conference Paper | LibreCat-ID: 3457
Becker J, Beverungen D, Knackstedt R, Matzner M, Müller O. Information Needs in Service Systems --- A Framework for Integrating Service and Manufacturing Business Processes. In: Proceedings of the 44th Annual Hawaii International Conference on System Sciences. Koloa, HI, USA; 2011. doi:10.1109/HICSS.2011.243
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2010 | Conference Paper | LibreCat-ID: 3465
Becker J, Beverungen D, Blinn N, et al. Produktivitätsmanagement hybrider Leistungsbündel --- Auf dem Weg zu einer Produktivitätsmanagementsystematik für effiziente Wertschöpfungspartnerschaften. In: Proceedings of the Multikonferenz Wirtschaftsinformatik. Göttingen, Germany; 2010.
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2010 | Journal Article | LibreCat-ID: 3504
Becker J, Beverungen D, Knackstedt R. The Challenge of Conceptual Modeling for Product-Service Systems --- Status-quo and Perspectives for Reference Models and Modeling Languages. Information Systems and e-Business Management (ISeB). 2010;(1):12--32.
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2010 | Conference Paper | LibreCat-ID: 3466
Becker J, Beverungen D, Blinn N, Nüttgens M. Assumptions in Service Research --- A Multi-Theoretical Perspective on the Development of Standards for the Integration of Goods and Services. In: XX. International RESER Conference. Gothenburg, Sweden; 2010.
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2010 | Journal Article | LibreCat-ID: 3505
Becker J, Beverungen D, Knackstedt R, Winkelmann A. Fostering the Virtualization of Service Processes and Touch Points --- Identification and Documentation of E-Service Potential in Retail Networks. Lecture Notes in Informatics. 2010;(INFORMATIK 2010--- Business Process and Service Science--- Proceedings of ISSS and BPSC):63--79.
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2010 | Book | LibreCat-ID: 5070
Weddeling M, Steiner M, Müller O, et al. Vermarktung Hybrider Leistungsbündel. Berlin, Heidelberg: Springer Berlin Heidelberg; 2010. doi:10.1007/978-3-642-12830-1
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2010 | Conference Paper | LibreCat-ID: 3467
Becker J, Beverungen D, Matzner M, Müller O. Total Cost of Service Life --- Decision Support for Selecting and Orchestrating Services. In: Kommers P, Isaías P, eds. Proceedings of the IADIS Internatioal Conference E-Society 2010. Porto, Portugal; 2010:322--329.
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2010 | Report | LibreCat-ID: 5071
Institut für Normung e.V. D. PAS 1091: Schnittstellenspezifikationen Zur Integration von Sach- Und Dienstleistung. Berlin; 2010.
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2010 | Conference Paper | LibreCat-ID: 3463
Backhaus K, Becker J, Beverungen D, et al. Produktivitätsbenchmarking als Bestandteil eines integrierten Ansatzes zur Vermarktung hybrider Leistungsbündel. In: 40. Jahrestagung Der Gesellschaft Für Informatik. Leipzig, Germany; 2010.
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2010 | Conference Paper | LibreCat-ID: 3468
Becker J, Beverungen D, Matzner M, Müller O. Total Costs of Service Life: The Need of Decision Support in Selecting, Comparing and Orchestrating Services. In: Morin J-H, Ralyté J, Snene M, eds. Exploring Service Sciences. Lecture Notes in Business Information Processing (LNBIP). Berlin; 2010:282--288. doi:10.1007/978-3-642-14319-9_25
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2010 | Book Chapter | LibreCat-ID: 5041
Becker J, Beverungen D, Knackstedt R, Müller O, Müller S. TCO-as-a-Service --- Servicebasierte Lebenszyklusrechnung für hybride Leistungsbündel. In: Becker J, Knackstedt R, Müller O, Winkelmann A, eds. Vertriebsinformationssysteme --- Standardisierung, Individualisierung, Hybridisierung Und Internetisierung. Berlin, Heidelberg; 2010:161--174. doi:10.1007/978-3-642-11859-3_10
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2010 | Conference Paper | LibreCat-ID: 3464
Backhaus K, Becker J, Beverungen D, Frohs M, Müller O, Weddeling M. Incorporating Willingness-to-Pay Data into Online Recommendations for Value-Added Services. In: Proceedings of the 18th European Conference on Information Systems. Pretoria, South Africa; 2010.
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2010 | Conference Paper | LibreCat-ID: 3469
Beverungen D. Implementing Value-Driven Service Management --- Towards an IT Artifact-Based Approach for Managing Customer Solutions. In: Proceedings of the 10th European Academy of Management Conference. Rome, Italy; 2010.
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2010 | Journal Article | LibreCat-ID: 3503
Backhaus K, Becker J, Beverungen D, et al. Enabling Individualized Recommendations and Dynamic Pricing of Value-Added Services through Willingness-to-Pay Data. Electronic Markets. 2010;(2):131--146. doi:10.1007/s12525-010-0032-0
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2010 | Book Chapter | LibreCat-ID: 5059
Beverungen D, Knackstedt R, Winkelmann A. E-Services im Handel --- Auffindung und Dokumentation von Potenzialen zur Digitalisierung von Dienstleistungen für Hersteller und Kunden. In: Becker J, Knackstedt R, Müller O, Winkelmann A, eds. Vertriebsinformationssysteme --- Standardisierung, Individualisierung, Hybridisierung Und Internetisierung. Berlin, Heidelberg; 2010:177--193. doi:10.1007/978-3-642-11859-3_11
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2009 | Conference Paper | LibreCat-ID: 3473
Becker J, Beverungen D, Blinn N, et al. Productivity management for customer solutions --- Towards a performance management system for efficient service value networks. In: 29th International RESER Conference. Budapest, Hungary; 2009.
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2009 | Conference Paper | LibreCat-ID: 3474
Becker J, Beverungen D, Knackstedt R, Matzner M. Configurative Service Engineering --- A Rule-Based Configuration Approach for Versatile Service Processes in Corrective Maintenance. In: Proceedings of the 42th Hawaii International Conference on System Sciences. Waikoloa, HI, USA; 2009. doi:10.1109/HICSS.2009.127
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2009 | Journal Article | LibreCat-ID: 3506
Becker J, Beverungen D, Knackstedt R, Müller O. Model-Based Decision Support for the Customer-Specific Configuration of Value Bundles. Enterprise Modelling and Information Systems Architectures. 2009;(1):26--38.
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2009 | Conference Paper | LibreCat-ID: 3475
Becker J, Beverungen D, Knackstedt R, Matzner M, Müller O, Pöppelbuß J. A Framework for Design Research in the Service Science Discipline. In: Proceedings of the 15th Americas Conference on Information Systems. San Francisco, USA; 2009.
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2009 | Report | LibreCat-ID: 5072
Institut für Normung e.V. D. PAS 1094: Hybride Wertschöpfung --- Integration von Produktion Und Dienstleistung.; 2009.
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2009 | Conference Paper | LibreCat-ID: 3476
Becker J, Beverungen D, Matzner M, Müller O. Design Requirements to Support Information Flows for Providing Customer Solutions: A Case Study in the Mechanical Engineering Sector. In: Alt R, Fähnrich K-P, Franczyk B, eds. Proceedings of the First International Symposium on Services Science (ISSS’09). Leipziger Beiträge zur Wirtschaftsinformatik. Berlin; 2009:75--85.
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2008 | Conference Paper | LibreCat-ID: 3477
Becker J, Beverungen D, Knackstedt R. Reference Models and Modeling Languages for Product-Service Systems --- Status-Quo and Perspectives for Further Research. In: Proceedings of the 41th Hawai’i International Conference on System Sciences. Waikoloa, Hawaii; 2008.
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2008 | Book Chapter | LibreCat-ID: 5062
Becker J, Beverungen D, Knackstedt R, et al. Ordnungsrahmen für die hybride Wertschöpfung. In: Thomas O, Nüttgens M, eds. Dienstleistungsmodellierung --- Methoden, Werkzeuge Und Branchenlösungen. Heidelberg; 2008:109--128. doi:10.1007/978-3-7908-2099-7
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2008 | Book Chapter | LibreCat-ID: 5067
Becker J, Winkelmann A, Beverungen D, Janiesch C. Stammdatenkonzept für elektronische Verkaufsförderungsaktionen im Wertschöpfungsdreieck Hersteller, Händler und Kunde. In: Becker J, Knackstedt R, Pfeiffer D, eds. Wertschöpfungsnetzwerke: Konzepte Für Das Netzwerkmanagement Und Potenziale Aktueller Informationstechnologien. ; 2008:193--208.
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2008 | Conference Paper | LibreCat-ID: 3478
Becker J, Beverungen D, Knackstedt R, Müller O. Modeling, Customer-Specific Configuration and Calculation of Value Bundles. In: Proceedings of the 14th Americas Conference on Information Systems. Toronto, Canada; 2008.
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2008 | Conference Paper | LibreCat-ID: 3480
Winkelmann A, Beverungen D, Janiesch C, Becker J. Improving the Quality of Article Master Data --- Specification of an Integrated Master Data Platform for Promotions in Retail. In: Proceedings of the 16th European Conference on Information Systems. Galway, Ireland; 2008.
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2008 | Conference Paper | LibreCat-ID: 3479
Beverungen D, Kaiser U, Knackstedt R, Krings R, Stein A. Konfigurative Prozessmodellierung der hybriden Leistungserstellung in Unternehmensnetzwerken des Maschinen- und Anlagenbaus. In: Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI 2008). München; 2008:735--747.
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2008 | Book Chapter | LibreCat-ID: 5064
Becker J, Beverungen D, Knackstedt R. Wertschöpfungsnetzwerke von Produzenten und Dienstleistern als Option zur Organisation der Erstellung hybrider Leistungsbündel. In: Becker J, Knackstedt R, Pfeiffer D, eds. Wertschöpfungsnetzwerke --- Konzepte Für Das Netzwerkmanagement Und Potenziale Aktueller Informationstechnologien. Heidelberg; 2008:3--31. doi:10.1007/978-3-7908-2056-0_1
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