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6 Publications
2024 | Journal Article | LibreCat-ID: 53200
Ozuna, E., & Steinhoff, L. (2024). “Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions? Journal of Business Research, 177, Article 114582. https://doi.org/10.1016/j.jbusres.2024.114582
LibreCat
| DOI
2023 | Journal Article | LibreCat-ID: 53217
Tavana, M., Mina, H., & Santos-Arteaga, F. J. (2023). A general Best-Worst method considering interdependency with application to innovation and technology assessment at NASA. Journal of Business Research, 154, Article 113272. https://doi.org/10.1016/j.jbusres.2022.08.036
LibreCat
| DOI
2023 | Journal Article | LibreCat-ID: 53222
Sorooshian, S., Tavana, M., & Ribeiro-Navarrete, S. (2023). From classical interpretive structural modeling to total interpretive structural modeling and beyond: A half-century of business research. Journal of Business Research, 157, Article 113642. https://doi.org/10.1016/j.jbusres.2022.113642
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 41313
Steinhoff, L., & Zondag, M. M. (2021). Loyalty programs as travel companions: Complementary service features across customer journey stages. Journal of Business Research, 129, 70–82. https://doi.org/10.1016/j.jbusres.2021.02.016
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 48519
Hubner-Benz, S., Frese, M., Song, Z., Tripathi, N., Kaschner, T., & Le Kong, X. (2021). An Asia-centric approach to team innovation: Cultural differences in exploration and exploitation behavior. Journal of Business Research, 138, 408–421. https://doi.org/10.1016/j.jbusres.2021.09.009
LibreCat
| DOI
2019 | Journal Article | LibreCat-ID: 13149
Wünderlich, N. V., Hogreve, J., Chowdhury, I. N., Fleischer, H., Mousavi, S., Rötzmeier-Keuper, J., & Sousa, R. (2019). Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys. Journal of Business Research. https://doi.org/10.1016/j.jbusres.2019.07.027
LibreCat
| DOI