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57 Publications
2019 | Conference Paper | LibreCat-ID: 9809
@inproceedings{Razzaghi Kouchaksaraei_Karl_2019, place={Darmstadt}, title={Service Function Chaining Across OpenStack and Kubernetes Domains}, DOI={10.1145/3328905.3332505}, booktitle={13th ACM International Conference on Distributed and Event-based Systems}, author={Razzaghi Kouchaksaraei, Hadi and Karl, Holger}, year={2019} }
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2019 | Conference Paper | LibreCat-ID: 15368
@inproceedings{Soenen_Vicens_Bonnet_Parada_Kapassa_Touloupou_Fotopulou_Zafeiropoulos_Pol_Kolometsos_et al._2019, title={SLA-controlled Proxy Service Through Customisable MANO Supporting Operator Policies}, booktitle={2019 IFIP/IEEE Symposium on Integrated Network and Service Management (IM)}, author={Soenen, Thomas and Vicens, Felipe and Bonnet, José and Parada, Carlos and Kapassa, Evgenia and Touloupou, Marious and Fotopulou, Eleni and Zafeiropoulos, Anastasios and Pol, Ana and Kolometsos, Stavros and et al.}, year={2019}, pages={707–708} }
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2019 | Journal Article | LibreCat-ID: 4684
@article{Beverungen_Müller_Matzner_Mendling_vom Brocke_2019, title={Conceptualizing smart service systems}, volume={29}, DOI={10.1007/s12525-017-0270-5}, journal={Electronic Markets}, publisher={SpringerNature}, author={Beverungen, Daniel and Müller, Oliver and Matzner, Martin and Mendling, Jan and vom Brocke, Jan}, year={2019}, pages={7–18} }
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2018 | Journal Article | LibreCat-ID: 3516
@article{Rötzmeier-Keuper_Hendricks_Wünderlich_Schmitz_2018, title={Triadic relationships in the context of services for animal companions}, number={85}, journal={Journal of Business Research}, publisher={Elsevier}, author={Rötzmeier-Keuper, Julia and Hendricks, Jennifer and Wünderlich, Nancy and Schmitz, Gertrud}, year={2018}, pages={295--303} }
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2018 | Book Chapter | LibreCat-ID: 4338
@inbook{Bäumer_Kersting_Kuršelis_Geierhos_2018, place={Cham, Switzerland}, series={Communications in Computer and Information Science}, title={Rate Your Physician: Findings from a Lithuanian Physician Rating Website}, volume={920}, DOI={10.1007/978-3-319-99972-2_4}, booktitle={Communications in Computer and Information Science}, publisher={Springer}, author={Bäumer, Frederik Simon and Kersting, Joschka and Kuršelis, Vytautas and Geierhos, Michaela}, editor={Damaševičius, Robertas and Vasiljevienė, GiedrėEditors}, year={2018}, pages={43–58}, collection={Communications in Computer and Information Science} }
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2018 | Journal Article | LibreCat-ID: 4516
@article{Beverungen_Lüttenberg_Wolf_2018, title={Recombinant Service Systems Engineering}, volume={60}, DOI={10.1007/s12599-018-0526-4}, number={5}, journal={Business & Information Systems Engineering}, publisher={SpringerNature}, author={Beverungen, Daniel and Lüttenberg, Hedda and Wolf, Verena}, year={2018}, pages={377–391} }
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2017 | Conference Paper | LibreCat-ID: 2860
@inproceedings{Beverungen_Lüttenberg_Wolf_2017, place={St. Gallen}, title={Recombinant Service System Engineering}, booktitle={Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)}, author={Beverungen, Daniel and Lüttenberg, Hedda and Wolf, Verena}, editor={Leimeister, Jan Marco and Brenner, WalterEditors}, year={2017}, pages={136–150} }
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2017 | Journal Article | LibreCat-ID: 3490
@article{Beverungen_Matzner_Janiesch_2017, title={Information systems for smart services}, DOI={10.1007/s10257-017-0365-8}, journal={Information Systems and E-Business Management}, author={Beverungen, Daniel and Matzner, Martin and Janiesch, Christian}, year={2017}, pages={781–787} }
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2017 | Journal Article | LibreCat-ID: 4947
@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and Wünderlich, Nancy and Schumann, Jan H}, year={2017}, pages={181--188} }
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2017 | Journal Article | LibreCat-ID: 4949
@article{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017, title={“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne}, year={2017}, pages={238--246} }
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2017 | Journal Article | LibreCat-ID: 5671 | 
@article{Scholz_Dorner_Schryen_Benlian_2017, title={A configuration-based recommender system for supporting e-commerce decisions}, volume={259}, number={1}, journal={European Journal of Operational Research}, publisher={Elsevier}, author={Scholz, Michael and Dorner, Verena and Schryen, Guido and Benlian, Alexander}, year={2017}, pages={205–215} }
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2016 | Journal Article | LibreCat-ID: 5700
@article{Voss_Perks_Sousa_Witell_Wünderlich_2016, title={Reflections on Context in Service Research.}, volume={27}, number={1}, journal={Journal of Service Management}, publisher={Emerald Group Publishing Limited}, author={Voss, Chris and Perks, Helen and Sousa, Rui and Witell, Lars and Wünderlich, Nancy}, year={2016}, pages={30–36} }
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2016 | Journal Article | LibreCat-ID: 4951
@article{Paluch_Wünderlich_2016, title={Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.}, volume={69}, number={7}, journal={Journal of business Research}, publisher={Elsevier}, author={Paluch, Stefanie and Wünderlich, Nancy}, year={2016}, pages={2424--2431} }
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2016 | Journal Article | LibreCat-ID: 48462
@article{Praetorius_Al-Kabbani_Bohndick_Hilkenmeier_König_Müsche_Sommer_Klingsieck_2016, title={Spielend Lehrer/in werden: problembasiertes Lernen mit virtuellen Schülerinnen/Schülern. }, volume={11}, number={3}, journal={Zeitschrift für Hochschulentwicklung}, author={Praetorius, Saskia and Al-Kabbani, Daniel and Bohndick, Carla and Hilkenmeier, Johanna and König, Sebastian T. and Müsche, Hannah S. and Sommer, Sabrina and Klingsieck, Katrin B.}, year={2016}, pages={213–245} }
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2015 | Journal Article | LibreCat-ID: 5701
@article{Wünderlich_Heinonen_Ostrom_Patricio_Sousa_Voss_Lemmink_2015, title={Futurizing” Smart Service: Implications for Service Researchers and Managers.}, volume={29}, number={6/7}, journal={Journal of Services Marketing}, publisher={Emerald Group Publishing Limited}, author={Wünderlich, Nancy and Heinonen, Kristina and Ostrom, Amy L and Patricio, Lia and Sousa, Rui and Voss, Chris and Lemmink, Jos}, year={2015}, pages={442–447} }
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2015 | Journal Article | LibreCat-ID: 5703
@article{Gustafsson_Aksoy_Brady_McColl-Kennedy_Sirianni_Witell_Wünderlich_2015, title={Conducting Service Research that Matters.}, volume={29}, number={6/7}, journal={Journal of Services Marketing}, publisher={Emerald Group Publishing Limited}, author={Gustafsson, Anders and Aksoy, Lerzan and Brady, Michael K and McColl-Kennedy, Janet R and Sirianni, Nancy J and Witell, Lars and Wünderlich, Nancy}, year={2015}, pages={425–429} }
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2015 | Journal Article | LibreCat-ID: 5704
@article{Scherer_Wünderlich_Von Wangenheim_2015, title={The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.}, volume={39}, number={1}, journal={MIS Quarterly}, publisher={MIS RC}, author={Scherer, Anne and Wünderlich, Nancy and Von Wangenheim, Florian}, year={2015}, pages={177–200} }
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2014 | Journal Article | LibreCat-ID: 5714
@article{Schumann_Wünderlich_Evanschitzky_2014, title={Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits.}, volume={90}, number={1}, journal={Journal of Retailing}, publisher={Elsevier}, author={Schumann, Jan H and Wünderlich, Nancy and Evanschitzky, Heiner}, year={2014}, pages={111–118} }
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2013 | Journal Article | LibreCat-ID: 5715
@article{Wünderlich_Wangenheim_Bitner_2013, title={High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services.}, volume={16}, number={1}, journal={Journal of Service Research}, publisher={SAGE Publications Sage CA: Los Angeles, CA}, author={Wünderlich, Nancy and Wangenheim, Florian V and Bitner, Mary Jo}, year={2013}, pages={3–20} }
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2013 | Journal Article | LibreCat-ID: 4699
@article{Becker_Beverungen_Knackstedt_Matzner_Müller_Pöppelbuss_2013, title={Designing interaction routines in service networks: A modularity and social construction-based approach}, number={1}, journal={Scandinavian Journal of Information Systems}, author={Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver and Pöppelbuss, Jens}, year={2013}, pages={17--47} }
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