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57 Publications
2019 | Conference Paper | LibreCat-ID: 9809
Razzaghi Kouchaksaraei, H., & Karl, H. (2019). Service Function Chaining Across OpenStack and Kubernetes Domains. In 13th ACM International Conference on Distributed and Event-based Systems. Darmstadt. https://doi.org/10.1145/3328905.3332505
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2019 | Conference Paper | LibreCat-ID: 15368
Soenen, T., Vicens, F., Bonnet, J., Parada, C., Kapassa, E., Touloupou, M., … Tavernier, W. (2019). SLA-controlled Proxy Service Through Customisable MANO Supporting Operator Policies. In 2019 IFIP/IEEE Symposium on Integrated Network and Service Management (IM) (pp. 707–708). Arlington, VA, USA, USA.
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2019 | Journal Article | LibreCat-ID: 4684
Beverungen, D., Müller, O., Matzner, M., Mendling, J., & vom Brocke, J. (2019). Conceptualizing smart service systems. Electronic Markets, 29, 7–18. https://doi.org/10.1007/s12525-017-0270-5
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2018 | Journal Article | LibreCat-ID: 3516
Rötzmeier-Keuper, J., Hendricks, J., Wünderlich, N., & Schmitz, G. (2018). Triadic relationships in the context of services for animal companions. Journal of Business Research, (85), 295--303.
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2018 | Book Chapter | LibreCat-ID: 4338
Bäumer, F. S., Kersting, J., Kuršelis, V., & Geierhos, M. (2018). Rate Your Physician: Findings from a Lithuanian Physician Rating Website. In R. Damaševičius & G. Vasiljevienė (Eds.), Communications in Computer and Information Science (Vol. 920, pp. 43–58). Cham, Switzerland: Springer. https://doi.org/10.1007/978-3-319-99972-2_4
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2018 | Journal Article | LibreCat-ID: 4516
Beverungen, D., Lüttenberg, H., & Wolf, V. (2018). Recombinant Service Systems Engineering. Business & Information Systems Engineering, 60(5), 377–391. https://doi.org/10.1007/s12599-018-0526-4
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2017 | Conference Paper | LibreCat-ID: 2860
Beverungen, D., Lüttenberg, H., & Wolf, V. (2017). Recombinant Service System Engineering. In J. M. Leimeister & W. Brenner (Eds.), Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017) (pp. 136–150). St. Gallen.
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2017 | Journal Article | LibreCat-ID: 3490
Beverungen, D., Matzner, M., & Janiesch, C. (2017). Information systems for smart services. Information Systems and E-Business Management, 781–787. https://doi.org/10.1007/s10257-017-0365-8
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2017 | Journal Article | LibreCat-ID: 4947
Wangenheim, F. v, Wünderlich, N., & Schumann, J. H. (2017). Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research, (79), 181--188.
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2017 | Journal Article | LibreCat-ID: 4949
Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss, C., … De Keyser, A. (2017). “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers. Journal of Business Research, (79), 238--246.
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2017 | Journal Article | LibreCat-ID: 5671 | 
Scholz, M., Dorner, V., Schryen, G., & Benlian, A. (2017). A configuration-based recommender system for supporting e-commerce decisions. European Journal of Operational Research, 259(1), 205–215.
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2016 | Journal Article | LibreCat-ID: 5700
Voss, C., Perks, H., Sousa, R., Witell, L., & Wünderlich, N. (2016). Reflections on Context in Service Research. Journal of Service Management, 27(1), 30–36.
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2016 | Journal Article | LibreCat-ID: 4951
Paluch, S., & Wünderlich, N. (2016). Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings. Journal of Business Research, 69(7), 2424--2431.
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2016 | Journal Article | LibreCat-ID: 48462
Praetorius, S., Al-Kabbani, D., Bohndick, C., Hilkenmeier, J., König, S. T., Müsche, H. S., Sommer, S., & Klingsieck, K. B. (2016). Spielend Lehrer/in werden: problembasiertes Lernen mit virtuellen Schülerinnen/Schülern. . Zeitschrift für Hochschulentwicklung, 11(3), 213–245.
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2015 | Journal Article | LibreCat-ID: 5701
Wünderlich, N., Heinonen, K., Ostrom, A. L., Patricio, L., Sousa, R., Voss, C., & Lemmink, J. (2015). Futurizing” Smart Service: Implications for Service Researchers and Managers. Journal of Services Marketing, 29(6/7), 442–447.
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2015 | Journal Article | LibreCat-ID: 5703
Gustafsson, A., Aksoy, L., Brady, M. K., McColl-Kennedy, J. R., Sirianni, N. J., Witell, L., & Wünderlich, N. (2015). Conducting Service Research that Matters. Journal of Services Marketing, 29(6/7), 425–429.
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2015 | Journal Article | LibreCat-ID: 5704
Scherer, A., Wünderlich, N., & Von Wangenheim, F. (2015). The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention. MIS Quarterly, 39(1), 177–200.
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2014 | Journal Article | LibreCat-ID: 5714
Schumann, J. H., Wünderlich, N., & Evanschitzky, H. (2014). Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits. Journal of Retailing, 90(1), 111–118.
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2013 | Journal Article | LibreCat-ID: 5715
Wünderlich, N., Wangenheim, F. V., & Bitner, M. J. (2013). High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services. Journal of Service Research, 16(1), 3–20.
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2013 | Journal Article | LibreCat-ID: 4699
Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., & Pöppelbuss, J. (2013). Designing interaction routines in service networks: A modularity and social construction-based approach. Scandinavian Journal of Information Systems, (1), 17--47.
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