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57 Publications
2019 | Conference Paper | LibreCat-ID: 9809
Razzaghi Kouchaksaraei, Hadi, and Holger Karl. “Service Function Chaining Across OpenStack and Kubernetes Domains.” 13th ACM International Conference on Distributed and Event-Based Systems, 2019, doi:10.1145/3328905.3332505.
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2019 | Conference Paper | LibreCat-ID: 15368
Soenen, Thomas, et al. “SLA-Controlled Proxy Service Through Customisable MANO Supporting Operator Policies.” 2019 IFIP/IEEE Symposium on Integrated Network and Service Management (IM), 2019, pp. 707–08.
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2019 | Journal Article | LibreCat-ID: 4684
Beverungen, Daniel, et al. “Conceptualizing Smart Service Systems.” Electronic Markets, vol. 29, SpringerNature, 2019, pp. 7–18, doi:10.1007/s12525-017-0270-5.
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2018 | Journal Article | LibreCat-ID: 3516
Rötzmeier-Keuper, Julia, et al. “Triadic Relationships in the Context of Services for Animal Companions.” Journal of Business Research, no. 85, Elsevier, 2018, pp. 295--303.
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2018 | Book Chapter | LibreCat-ID: 4338
Bäumer, Frederik Simon, et al. “Rate Your Physician: Findings from a Lithuanian Physician Rating Website.” Communications in Computer and Information Science, edited by Robertas Damaševičius and Giedrė Vasiljevienė, vol. 920, Springer, 2018, pp. 43–58, doi:10.1007/978-3-319-99972-2_4.
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2018 | Journal Article | LibreCat-ID: 4516
Beverungen, Daniel, et al. “Recombinant Service Systems Engineering.” Business & Information Systems Engineering, vol. 60, no. 5, SpringerNature, 2018, pp. 377–91, doi:10.1007/s12599-018-0526-4.
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2017 | Conference Paper | LibreCat-ID: 2860
Beverungen, Daniel, et al. “Recombinant Service System Engineering.” Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017), edited by Jan Marco Leimeister and Walter Brenner, 2017, pp. 136–50.
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2017 | Journal Article | LibreCat-ID: 3490
Beverungen, Daniel, et al. “Information Systems for Smart Services.” Information Systems and E-Business Management, 2017, pp. 781–787, doi:10.1007/s10257-017-0365-8.
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2017 | Journal Article | LibreCat-ID: 4947
Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79, Elsevier, 2017, pp. 181--188.
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2017 | Journal Article | LibreCat-ID: 4949
Larivière, Bart, et al. “‘Service Encounter 2.0’: An Investigation into the Roles of Technology, Employees and Customers.” Journal of Business Research, no. 79, Elsevier, 2017, pp. 238--246.
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2017 | Journal Article | LibreCat-ID: 5671 | 
Scholz, Michael, et al. “A Configuration-Based Recommender System for Supporting e-Commerce Decisions.” European Journal of Operational Research, vol. 259, no. 1, Elsevier, 2017, pp. 205–15.
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2016 | Journal Article | LibreCat-ID: 5700
Voss, Chris, et al. “Reflections on Context in Service Research.” Journal of Service Management, vol. 27, no. 1, Emerald Group Publishing Limited, 2016, pp. 30–36.
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2016 | Journal Article | LibreCat-ID: 4951
Paluch, Stefanie, and Nancy Wünderlich. “Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.” Journal of Business Research, vol. 69, no. 7, Elsevier, 2016, pp. 2424--2431.
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2016 | Journal Article | LibreCat-ID: 48462
Praetorius, Saskia, et al. “Spielend Lehrer/in werden: problembasiertes Lernen mit virtuellen Schülerinnen/Schülern. .” Zeitschrift für Hochschulentwicklung, vol. 11, no. 3, 2016, pp. 213–45.
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2015 | Journal Article | LibreCat-ID: 5701
Wünderlich, Nancy, et al. “Futurizing” Smart Service: Implications for Service Researchers and Managers.” Journal of Services Marketing, vol. 29, no. 6/7, Emerald Group Publishing Limited, 2015, pp. 442–47.
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2015 | Journal Article | LibreCat-ID: 5703
Gustafsson, Anders, et al. “Conducting Service Research That Matters.” Journal of Services Marketing, vol. 29, no. 6/7, Emerald Group Publishing Limited, 2015, pp. 425–29.
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2015 | Journal Article | LibreCat-ID: 5704
Scherer, Anne, et al. “The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.” MIS Quarterly, vol. 39, no. 1, MIS RC, 2015, pp. 177–200.
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2014 | Journal Article | LibreCat-ID: 5714
Schumann, Jan H., et al. “Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits.” Journal of Retailing, vol. 90, no. 1, Elsevier, 2014, pp. 111–18.
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2013 | Journal Article | LibreCat-ID: 5715
Wünderlich, Nancy, et al. “High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services.” Journal of Service Research, vol. 16, no. 1, SAGE Publications Sage CA: Los Angeles, CA, 2013, pp. 3–20.
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2013 | Journal Article | LibreCat-ID: 4699
Becker, Jörg, et al. “Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach.” Scandinavian Journal of Information Systems, no. 1, 2013, pp. 17--47.
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