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57 Publications
2019 | Conference Paper | LibreCat-ID: 9809
Razzaghi Kouchaksaraei H, Karl H. Service Function Chaining Across OpenStack and Kubernetes Domains. In: 13th ACM International Conference on Distributed and Event-Based Systems. Darmstadt; 2019. doi:10.1145/3328905.3332505
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2019 | Conference Paper | LibreCat-ID: 15368
Soenen T, Vicens F, Bonnet J, et al. SLA-controlled Proxy Service Through Customisable MANO Supporting Operator Policies. In: 2019 IFIP/IEEE Symposium on Integrated Network and Service Management (IM). ; 2019:707-708.
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2019 | Journal Article | LibreCat-ID: 4684
Beverungen D, Müller O, Matzner M, Mendling J, vom Brocke J. Conceptualizing smart service systems. Electronic Markets. 2019;29:7-18. doi:10.1007/s12525-017-0270-5
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2018 | Journal Article | LibreCat-ID: 3516
Rötzmeier-Keuper J, Hendricks J, Wünderlich N, Schmitz G. Triadic relationships in the context of services for animal companions. Journal of Business Research. 2018;(85):295--303.
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2018 | Book Chapter | LibreCat-ID: 4338
Bäumer FS, Kersting J, Kuršelis V, Geierhos M. Rate Your Physician: Findings from a Lithuanian Physician Rating Website. In: Damaševičius R, Vasiljevienė G, eds. Communications in Computer and Information Science. Vol 920. Communications in Computer and Information Science. Cham, Switzerland: Springer; 2018:43-58. doi:10.1007/978-3-319-99972-2_4
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2018 | Journal Article | LibreCat-ID: 4516
Beverungen D, Lüttenberg H, Wolf V. Recombinant Service Systems Engineering. Business & Information Systems Engineering. 2018;60(5):377-391. doi:10.1007/s12599-018-0526-4
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2017 | Conference Paper | LibreCat-ID: 2860
Beverungen D, Lüttenberg H, Wolf V. Recombinant Service System Engineering. In: Leimeister JM, Brenner W, eds. Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017). St. Gallen; 2017:136-150.
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2017 | Journal Article | LibreCat-ID: 3490
Beverungen D, Matzner M, Janiesch C. Information systems for smart services. Information Systems and E-Business Management. 2017:781–787. doi:10.1007/s10257-017-0365-8
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2017 | Journal Article | LibreCat-ID: 4947
Wangenheim F v, Wünderlich N, Schumann JH. Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research. 2017;(79):181--188.
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2017 | Journal Article | LibreCat-ID: 4949
Larivière B, Bowen D, Andreassen TW, et al. “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers. Journal of Business Research. 2017;(79):238--246.
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2017 | Journal Article | LibreCat-ID: 5671 | 
Scholz M, Dorner V, Schryen G, Benlian A. A configuration-based recommender system for supporting e-commerce decisions. European Journal of Operational Research. 2017;259(1):205-215.
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2016 | Journal Article | LibreCat-ID: 5700
Voss C, Perks H, Sousa R, Witell L, Wünderlich N. Reflections on Context in Service Research. Journal of Service Management. 2016;27(1):30-36.
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2016 | Journal Article | LibreCat-ID: 4951
Paluch S, Wünderlich N. Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings. Journal of business Research. 2016;69(7):2424--2431.
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2016 | Journal Article | LibreCat-ID: 48462
Praetorius S, Al-Kabbani D, Bohndick C, et al. Spielend Lehrer/in werden: problembasiertes Lernen mit virtuellen Schülerinnen/Schülern. . Zeitschrift für Hochschulentwicklung. 2016;11(3):213-245.
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2015 | Journal Article | LibreCat-ID: 5701
Wünderlich N, Heinonen K, Ostrom AL, et al. Futurizing” Smart Service: Implications for Service Researchers and Managers. Journal of Services Marketing. 2015;29(6/7):442-447.
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2015 | Journal Article | LibreCat-ID: 5703
Gustafsson A, Aksoy L, Brady MK, et al. Conducting Service Research that Matters. Journal of Services Marketing. 2015;29(6/7):425-429.
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2015 | Journal Article | LibreCat-ID: 5704
Scherer A, Wünderlich N, Von Wangenheim F. The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention. MIS Quarterly. 2015;39(1):177-200.
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2014 | Journal Article | LibreCat-ID: 5714
Schumann JH, Wünderlich N, Evanschitzky H. Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits. Journal of Retailing. 2014;90(1):111-118.
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2013 | Journal Article | LibreCat-ID: 5715
Wünderlich N, Wangenheim FV, Bitner MJ. High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services. Journal of Service Research. 2013;16(1):3-20.
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2013 | Journal Article | LibreCat-ID: 4699
Becker J, Beverungen D, Knackstedt R, Matzner M, Müller O, Pöppelbuss J. Designing interaction routines in service networks: A modularity and social construction-based approach. Scandinavian Journal of Information Systems. 2013;(1):17--47.
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