Please note that LibreCat no longer supports Internet Explorer versions 8 or 9 (or earlier).
We recommend upgrading to the latest Internet Explorer, Google Chrome, or Firefox.
57 Publications
2019 | Conference Paper | LibreCat-ID: 9809
Service Function Chaining Across OpenStack and Kubernetes Domains
H. Razzaghi Kouchaksaraei, H. Karl, in: 13th ACM International Conference on Distributed and Event-Based Systems, Darmstadt, 2019.
LibreCat
| Files available
| DOI
H. Razzaghi Kouchaksaraei, H. Karl, in: 13th ACM International Conference on Distributed and Event-Based Systems, Darmstadt, 2019.
2019 | Conference Paper | LibreCat-ID: 15368
SLA-controlled Proxy Service Through Customisable MANO Supporting Operator Policies
T. Soenen, F. Vicens, J. Bonnet, C. Parada, E. Kapassa, M. Touloupou, E. Fotopulou, A. Zafeiropoulos, A. Pol, S. Kolometsos, G. Xilouris, P. Alemany, R. Vilalta, P. Trakadas, P. Karkazis, M. Peuster, W. Tavernier, in: 2019 IFIP/IEEE Symposium on Integrated Network and Service Management (IM), 2019, pp. 707–708.
LibreCat
| Download (ext.)
T. Soenen, F. Vicens, J. Bonnet, C. Parada, E. Kapassa, M. Touloupou, E. Fotopulou, A. Zafeiropoulos, A. Pol, S. Kolometsos, G. Xilouris, P. Alemany, R. Vilalta, P. Trakadas, P. Karkazis, M. Peuster, W. Tavernier, in: 2019 IFIP/IEEE Symposium on Integrated Network and Service Management (IM), 2019, pp. 707–708.
2019 | Journal Article | LibreCat-ID: 4684
Conceptualizing smart service systems
D. Beverungen, O. Müller, M. Matzner, J. Mendling, J. vom Brocke, Electronic Markets 29 (2019) 7–18.
LibreCat
| Files available
| DOI
D. Beverungen, O. Müller, M. Matzner, J. Mendling, J. vom Brocke, Electronic Markets 29 (2019) 7–18.
2018 | Journal Article | LibreCat-ID: 3516
Triadic relationships in the context of services for animal companions
J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, G. Schmitz, Journal of Business Research (2018) 295--303.
LibreCat
J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, G. Schmitz, Journal of Business Research (2018) 295--303.
2018 | Book Chapter | LibreCat-ID: 4338
Rate Your Physician: Findings from a Lithuanian Physician Rating Website
F.S. Bäumer, J. Kersting, V. Kuršelis, M. Geierhos, in: R. Damaševičius, G. Vasiljevienė (Eds.), Communications in Computer and Information Science, Springer, Cham, Switzerland, 2018, pp. 43–58.
LibreCat
| Files available
| DOI
F.S. Bäumer, J. Kersting, V. Kuršelis, M. Geierhos, in: R. Damaševičius, G. Vasiljevienė (Eds.), Communications in Computer and Information Science, Springer, Cham, Switzerland, 2018, pp. 43–58.
2018 | Journal Article | LibreCat-ID: 4516
Recombinant Service Systems Engineering
D. Beverungen, H. Lüttenberg, V. Wolf, Business & Information Systems Engineering 60 (2018) 377–391.
LibreCat
| DOI
D. Beverungen, H. Lüttenberg, V. Wolf, Business & Information Systems Engineering 60 (2018) 377–391.
2017 | Conference Paper | LibreCat-ID: 2860
Recombinant Service System Engineering
D. Beverungen, H. Lüttenberg, V. Wolf, in: J.M. Leimeister, W. Brenner (Eds.), Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017), St. Gallen, 2017, pp. 136–150.
LibreCat
D. Beverungen, H. Lüttenberg, V. Wolf, in: J.M. Leimeister, W. Brenner (Eds.), Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017), St. Gallen, 2017, pp. 136–150.
2017 | Journal Article | LibreCat-ID: 3490
Information systems for smart services
D. Beverungen, M. Matzner, C. Janiesch, Information Systems and E-Business Management (2017) 781–787.
LibreCat
| DOI
D. Beverungen, M. Matzner, C. Janiesch, Information Systems and E-Business Management (2017) 781–787.
2017 | Journal Article | LibreCat-ID: 4947
Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts
F. v Wangenheim, N. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188.
LibreCat
F. v Wangenheim, N. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188.
2017 | Journal Article | LibreCat-ID: 4949
“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers
B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss, N. Wünderlich, A. De Keyser, Journal of Business Research (2017) 238--246.
LibreCat
B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss, N. Wünderlich, A. De Keyser, Journal of Business Research (2017) 238--246.
2017 | Journal Article | LibreCat-ID: 5671 | 
A configuration-based recommender system for supporting e-commerce decisions
M. Scholz, V. Dorner, G. Schryen, A. Benlian, European Journal of Operational Research 259 (2017) 205–215.
LibreCat
| Files available
M. Scholz, V. Dorner, G. Schryen, A. Benlian, European Journal of Operational Research 259 (2017) 205–215.
2016 | Journal Article | LibreCat-ID: 5700
Reflections on Context in Service Research.
C. Voss, H. Perks, R. Sousa, L. Witell, N. Wünderlich, Journal of Service Management 27 (2016) 30–36.
LibreCat
C. Voss, H. Perks, R. Sousa, L. Witell, N. Wünderlich, Journal of Service Management 27 (2016) 30–36.
2016 | Journal Article | LibreCat-ID: 4951
Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.
S. Paluch, N. Wünderlich, Journal of Business Research 69 (2016) 2424--2431.
LibreCat
S. Paluch, N. Wünderlich, Journal of Business Research 69 (2016) 2424--2431.
2016 | Journal Article | LibreCat-ID: 48462
Spielend Lehrer/in werden: problembasiertes Lernen mit virtuellen Schülerinnen/Schülern.
S. Praetorius, D. Al-Kabbani, C. Bohndick, J. Hilkenmeier, S.T. König, H.S. Müsche, S. Sommer, K.B. Klingsieck, Zeitschrift für Hochschulentwicklung 11 (2016) 213–245.
LibreCat
S. Praetorius, D. Al-Kabbani, C. Bohndick, J. Hilkenmeier, S.T. König, H.S. Müsche, S. Sommer, K.B. Klingsieck, Zeitschrift für Hochschulentwicklung 11 (2016) 213–245.
2015 | Journal Article | LibreCat-ID: 5701
Futurizing” Smart Service: Implications for Service Researchers and Managers.
N. Wünderlich, K. Heinonen, A.L. Ostrom, L. Patricio, R. Sousa, C. Voss, J. Lemmink, Journal of Services Marketing 29 (2015) 442–447.
LibreCat
N. Wünderlich, K. Heinonen, A.L. Ostrom, L. Patricio, R. Sousa, C. Voss, J. Lemmink, Journal of Services Marketing 29 (2015) 442–447.
2015 | Journal Article | LibreCat-ID: 5703
Conducting Service Research that Matters.
A. Gustafsson, L. Aksoy, M.K. Brady, J.R. McColl-Kennedy, N.J. Sirianni, L. Witell, N. Wünderlich, Journal of Services Marketing 29 (2015) 425–429.
LibreCat
A. Gustafsson, L. Aksoy, M.K. Brady, J.R. McColl-Kennedy, N.J. Sirianni, L. Witell, N. Wünderlich, Journal of Services Marketing 29 (2015) 425–429.
2015 | Journal Article | LibreCat-ID: 5704
The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.
A. Scherer, N. Wünderlich, F. Von Wangenheim, MIS Quarterly 39 (2015) 177–200.
LibreCat
A. Scherer, N. Wünderlich, F. Von Wangenheim, MIS Quarterly 39 (2015) 177–200.
2014 | Journal Article | LibreCat-ID: 5714
Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits.
J.H. Schumann, N. Wünderlich, H. Evanschitzky, Journal of Retailing 90 (2014) 111–118.
LibreCat
J.H. Schumann, N. Wünderlich, H. Evanschitzky, Journal of Retailing 90 (2014) 111–118.
2013 | Journal Article | LibreCat-ID: 5715
High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services.
N. Wünderlich, F.V. Wangenheim, M.J. Bitner, Journal of Service Research 16 (2013) 3–20.
LibreCat
N. Wünderlich, F.V. Wangenheim, M.J. Bitner, Journal of Service Research 16 (2013) 3–20.
2013 | Journal Article | LibreCat-ID: 4699
Designing interaction routines in service networks: A modularity and social construction-based approach
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, J. Pöppelbuss, Scandinavian Journal of Information Systems (2013) 17--47.
LibreCat
| Download (ext.)
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, J. Pöppelbuss, Scandinavian Journal of Information Systems (2013) 17--47.