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57 Publications
2019 | Conference Paper | LibreCat-ID: 9809
Razzaghi Kouchaksaraei, Hadi, and Holger Karl. “Service Function Chaining Across OpenStack and Kubernetes Domains.” In 13th ACM International Conference on Distributed and Event-Based Systems. Darmstadt, 2019. https://doi.org/10.1145/3328905.3332505.
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2019 | Conference Paper | LibreCat-ID: 15368
Soenen, Thomas, Felipe Vicens, José Bonnet, Carlos Parada, Evgenia Kapassa, Marious Touloupou, Eleni Fotopulou, et al. “SLA-Controlled Proxy Service Through Customisable MANO Supporting Operator Policies.” In 2019 IFIP/IEEE Symposium on Integrated Network and Service Management (IM), 707–8, 2019.
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2019 | Journal Article | LibreCat-ID: 4684
Beverungen, Daniel, Oliver Müller, Martin Matzner, Jan Mendling, and Jan vom Brocke. “Conceptualizing Smart Service Systems.” Electronic Markets 29 (2019): 7–18. https://doi.org/10.1007/s12525-017-0270-5.
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2018 | Journal Article | LibreCat-ID: 3516
Rötzmeier-Keuper, Julia, Jennifer Hendricks, Nancy Wünderlich, and Gertrud Schmitz. “Triadic Relationships in the Context of Services for Animal Companions.” Journal of Business Research, no. 85 (2018): 295--303.
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2018 | Book Chapter | LibreCat-ID: 4338
Bäumer, Frederik Simon, Joschka Kersting, Vytautas Kuršelis, and Michaela Geierhos. “Rate Your Physician: Findings from a Lithuanian Physician Rating Website.” In Communications in Computer and Information Science, edited by Robertas Damaševičius and Giedrė Vasiljevienė, 920:43–58. Communications in Computer and Information Science. Cham, Switzerland: Springer, 2018. https://doi.org/10.1007/978-3-319-99972-2_4.
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2018 | Journal Article | LibreCat-ID: 4516
Beverungen, Daniel, Hedda Lüttenberg, and Verena Wolf. “Recombinant Service Systems Engineering.” Business & Information Systems Engineering 60, no. 5 (2018): 377–91. https://doi.org/10.1007/s12599-018-0526-4.
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2017 | Conference Paper | LibreCat-ID: 2860
Beverungen, Daniel, Hedda Lüttenberg, and Verena Wolf. “Recombinant Service System Engineering.” In Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017), edited by Jan Marco Leimeister and Walter Brenner, 136–50. St. Gallen, 2017.
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2017 | Journal Article | LibreCat-ID: 3490
Beverungen, Daniel, Martin Matzner, and Christian Janiesch. “Information Systems for Smart Services.” Information Systems and E-Business Management, 2017, 781–787. https://doi.org/10.1007/s10257-017-0365-8.
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2017 | Journal Article | LibreCat-ID: 4947
Wangenheim, Florian v, Nancy Wünderlich, and Jan H Schumann. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79 (2017): 181--188.
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2017 | Journal Article | LibreCat-ID: 4949
Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni, Chris Voss, Nancy Wünderlich, and Arne De Keyser. “‘Service Encounter 2.0’: An Investigation into the Roles of Technology, Employees and Customers.” Journal of Business Research, no. 79 (2017): 238--246.
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2017 | Journal Article | LibreCat-ID: 5671 | 
Scholz, Michael, Verena Dorner, Guido Schryen, and Alexander Benlian. “A Configuration-Based Recommender System for Supporting e-Commerce Decisions.” European Journal of Operational Research 259, no. 1 (2017): 205–15.
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2016 | Journal Article | LibreCat-ID: 5700
Voss, Chris, Helen Perks, Rui Sousa, Lars Witell, and Nancy Wünderlich. “Reflections on Context in Service Research.” Journal of Service Management 27, no. 1 (2016): 30–36.
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2016 | Journal Article | LibreCat-ID: 4951
Paluch, Stefanie, and Nancy Wünderlich. “Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.” Journal of Business Research 69, no. 7 (2016): 2424--2431.
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2016 | Journal Article | LibreCat-ID: 48462
Praetorius, Saskia, Daniel Al-Kabbani, Carla Bohndick, Johanna Hilkenmeier, Sebastian T. König, Hannah S. Müsche, Sabrina Sommer, and Katrin B. Klingsieck. “Spielend Lehrer/in werden: problembasiertes Lernen mit virtuellen Schülerinnen/Schülern. .” Zeitschrift für Hochschulentwicklung 11, no. 3 (2016): 213–45.
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2015 | Journal Article | LibreCat-ID: 5701
Wünderlich, Nancy, Kristina Heinonen, Amy L Ostrom, Lia Patricio, Rui Sousa, Chris Voss, and Jos Lemmink. “Futurizing” Smart Service: Implications for Service Researchers and Managers.” Journal of Services Marketing 29, no. 6/7 (2015): 442–47.
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2015 | Journal Article | LibreCat-ID: 5703
Gustafsson, Anders, Lerzan Aksoy, Michael K Brady, Janet R McColl-Kennedy, Nancy J Sirianni, Lars Witell, and Nancy Wünderlich. “Conducting Service Research That Matters.” Journal of Services Marketing 29, no. 6/7 (2015): 425–29.
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2015 | Journal Article | LibreCat-ID: 5704
Scherer, Anne, Nancy Wünderlich, and Florian Von Wangenheim. “The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.” MIS Quarterly 39, no. 1 (2015): 177–200.
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2014 | Journal Article | LibreCat-ID: 5714
Schumann, Jan H, Nancy Wünderlich, and Heiner Evanschitzky. “Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits.” Journal of Retailing 90, no. 1 (2014): 111–18.
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2013 | Journal Article | LibreCat-ID: 5715
Wünderlich, Nancy, Florian V Wangenheim, and Mary Jo Bitner. “High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services.” Journal of Service Research 16, no. 1 (2013): 3–20.
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2013 | Journal Article | LibreCat-ID: 4699
Becker, Jörg, Daniel Beverungen, Ralf Knackstedt, Martin Matzner, Oliver Müller, and Jens Pöppelbuss. “Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach.” Scandinavian Journal of Information Systems, no. 1 (2013): 17--47.
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