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29 Publications
2021 | Journal Article | LibreCat-ID: 17860
@article{Beverungen_Kundisch_Wünderlich_2021, title={Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers}, volume={32}, DOI={10.1108/JOSM-03-2020-0066}, number={4}, journal={Journal of Service Management}, publisher={Emerald Insight}, author={Beverungen, Daniel and Kundisch, Dennis and Wünderlich, Nancy}, year={2021}, pages={507–532} }
LibreCat
| DOI
2020 | Conference Paper | LibreCat-ID: 16116
@inproceedings{Purrmann_Wünderlich_2020, title={How to Build Trust on Peer-to-Peer Platforms: An Investigation of the Antecedents of Peer and Platform Trust}, booktitle={Proceedings of the 2020 AMA Winter Academic Conference}, author={Purrmann, Maren and Wünderlich, Nancy}, year={2020} }
LibreCat
2019 | Conference Paper | LibreCat-ID: 15532
@inproceedings{Purrmann_Wünderlich_2019, title={Value Co-Creation Patterns in Multi-Actor Service Interactions: A Framework for Collaborative Consumption Platforms}, booktitle={Proceedings of the 2019 Frontiers in Service Conference}, author={Purrmann, Maren and Wünderlich, Nancy}, year={2019} }
LibreCat
2019 | Journal Article | LibreCat-ID: 13149
@article{Wünderlich_Hogreve_Chowdhury_Fleischer_Mousavi_Rötzmeier-Keuper_Sousa_2019, title={Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys}, DOI={10.1016/j.jbusres.2019.07.027}, journal={Journal of Business Research}, author={Wünderlich, Nancy V. and Hogreve, Jens and Chowdhury, Ilma Nur and Fleischer, Hannes and Mousavi, Sahar and Rötzmeier-Keuper, Julia and Sousa, Rui}, year={2019} }
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| DOI
2018 | Journal Article | LibreCat-ID: 3516
@article{Rötzmeier-Keuper_Hendricks_Wünderlich_Schmitz_2018, title={Triadic relationships in the context of services for animal companions}, number={85}, journal={Journal of Business Research}, publisher={Elsevier}, author={Rötzmeier-Keuper, Julia and Hendricks, Jennifer and Wünderlich, Nancy and Schmitz, Gertrud}, year={2018}, pages={295--303} }
LibreCat
2018 | Conference Paper | LibreCat-ID: 4952
@inproceedings{Purrmann_Wünderlich, title={Managing Collaborative Consumption Platforms: Successfully Fostering the Co-Creation of Value Between Service Customers and Peer Providers}, booktitle={Proceedings of the 2018 Frontiers in Service Conference}, author={Purrmann, Maren and Wünderlich, Nancy} }
LibreCat
2017 | Conference Paper | LibreCat-ID: 3537
@inproceedings{Rötzmeier-Keuper_Wünderlich_2017, title={How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.}, booktitle={Proceedings of the 2017 Frontiers in Service Conference}, author={Rötzmeier-Keuper, Julia and Wünderlich, Nancy}, year={2017} }
LibreCat
2017 | Journal Article | LibreCat-ID: 4947
@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and Wünderlich, Nancy and Schumann, Jan H}, year={2017}, pages={181--188} }
LibreCat
2017 | Journal Article | LibreCat-ID: 4949
@article{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017, title={“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne}, year={2017}, pages={238--246} }
LibreCat
2017 | Conference Paper | LibreCat-ID: 4955
@inproceedings{Wünderlich_Paluch_2017, title={A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents}, booktitle={Proceedings of the 38th International Conference on Information Systems (ICIS 2017)}, author={Wünderlich, Nancy and Paluch, Stefanie }, year={2017} }
LibreCat
2017 | Conference Paper | LibreCat-ID: 4956
@inproceedings{Teßmer_Olsson_Gustafsson_Wünderlich_2017, title={How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances}, booktitle={Proceedings of the 2017 Frontiers in Service Conference}, author={Teßmer, Isabel and Olsson, Marcus and Gustafsson, Anders and Wünderlich, Nancy}, year={2017} }
LibreCat
2017 | Conference Paper | LibreCat-ID: 5328
@inproceedings{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017, title={Service Encounter 2.0": An Investigation Into the Roles of Technology, Employees and Customers.}, booktitle={Proceedings of QUIS 2017}, author={Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne}, year={2017} }
LibreCat
2017 | Conference Paper | LibreCat-ID: 5329
@inproceedings{Becker-Özcamlica_Teßmer_Wünderlich_2017, title={Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.}, booktitle={Proceedings of the 2017 Winter Marketing Educators’ Conference}, author={Becker-Özcamlica, Hürrem and Teßmer, Isabel and Wünderlich, Nancy}, year={2017} }
LibreCat
2016 | Journal Article | LibreCat-ID: 5700
@article{Voss_Perks_Sousa_Witell_Wünderlich_2016, title={Reflections on Context in Service Research.}, volume={27}, number={1}, journal={Journal of Service Management}, publisher={Emerald Group Publishing Limited}, author={Voss, Chris and Perks, Helen and Sousa, Rui and Witell, Lars and Wünderlich, Nancy}, year={2016}, pages={30–36} }
LibreCat
2016 | Journal Article | LibreCat-ID: 4951
@article{Paluch_Wünderlich_2016, title={Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.}, volume={69}, number={7}, journal={Journal of business Research}, publisher={Elsevier}, author={Paluch, Stefanie and Wünderlich, Nancy}, year={2016}, pages={2424--2431} }
LibreCat
2015 | Journal Article | LibreCat-ID: 5701
@article{Wünderlich_Heinonen_Ostrom_Patricio_Sousa_Voss_Lemmink_2015, title={Futurizing” Smart Service: Implications for Service Researchers and Managers.}, volume={29}, number={6/7}, journal={Journal of Services Marketing}, publisher={Emerald Group Publishing Limited}, author={Wünderlich, Nancy and Heinonen, Kristina and Ostrom, Amy L and Patricio, Lia and Sousa, Rui and Voss, Chris and Lemmink, Jos}, year={2015}, pages={442–447} }
LibreCat
2015 | Journal Article | LibreCat-ID: 5703
@article{Gustafsson_Aksoy_Brady_McColl-Kennedy_Sirianni_Witell_Wünderlich_2015, title={Conducting Service Research that Matters.}, volume={29}, number={6/7}, journal={Journal of Services Marketing}, publisher={Emerald Group Publishing Limited}, author={Gustafsson, Anders and Aksoy, Lerzan and Brady, Michael K and McColl-Kennedy, Janet R and Sirianni, Nancy J and Witell, Lars and Wünderlich, Nancy}, year={2015}, pages={425–429} }
LibreCat
2015 | Journal Article | LibreCat-ID: 5704
@article{Scherer_Wünderlich_Von Wangenheim_2015, title={The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.}, volume={39}, number={1}, journal={MIS Quarterly}, publisher={MIS RC}, author={Scherer, Anne and Wünderlich, Nancy and Von Wangenheim, Florian}, year={2015}, pages={177–200} }
LibreCat
2015 | Journal Article | LibreCat-ID: 5705
@article{Breugelmans_Bijmolt_Zhang_Basso_Dorotic_Kopalle_Minnema_Mijnlieff_Wünderlich_2015, title={Advancing Research on Loyalty Programs: A Future Research Agenda.}, volume={26}, number={2}, journal={Marketing Letters}, publisher={Springer}, author={Breugelmans, Els and Bijmolt, Tammo H A and Zhang, Jie and Basso, Leonardo J and Dorotic, Matilda and Kopalle, Praveen and Minnema, Alec and Mijnlieff, Willem Jan and Wünderlich, Nancy}, year={2015}, pages={127–139} }
LibreCat
2014 | Conference Abstract | LibreCat-ID: 3538
@inproceedings{Rötzmeier-Keuper_Wünderlich_2014, title={Customer collectives in healthcare: The transformative potential of service to overcome consumer vulnerability}, booktitle={ Proceedings of the 39th Annual Macromarketing Conference}, author={Rötzmeier-Keuper, Julia and Wünderlich, Nancy}, year={2014} }
LibreCat
2014 | Conference Abstract | LibreCat-ID: 3541
@inproceedings{Rötzmeier-Keuper_Wünderlich_2014, title={ Interdependent Relationships Between and among Service Providers and Customer Collectives.}, booktitle={Proceedings of the AMA SERVSIG International Service Research Conference}, author={Rötzmeier-Keuper, Julia and Wünderlich, Nancy}, year={2014} }
LibreCat
2014 | Journal Article | LibreCat-ID: 5714
@article{Schumann_Wünderlich_Evanschitzky_2014, title={Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits.}, volume={90}, number={1}, journal={Journal of Retailing}, publisher={Elsevier}, author={Schumann, Jan H and Wünderlich, Nancy and Evanschitzky, Heiner}, year={2014}, pages={111–118} }
LibreCat
2013 | Journal Article | LibreCat-ID: 5715
@article{Wünderlich_Wangenheim_Bitner_2013, title={High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services.}, volume={16}, number={1}, journal={Journal of Service Research}, publisher={SAGE Publications Sage CA: Los Angeles, CA}, author={Wünderlich, Nancy and Wangenheim, Florian V and Bitner, Mary Jo}, year={2013}, pages={3–20} }
LibreCat
2012 | Journal Article | LibreCat-ID: 5716
@article{Evanschitzky_Wangenheim_Wünderlich_2012, title={Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops.}, volume={88}, number={3}, journal={Journal of Retailing}, publisher={Elsevier}, author={Evanschitzky, Heiner and Wangenheim, Florian v and Wünderlich, Nancy}, year={2012}, pages={356–366} }
LibreCat
2012 | Journal Article | LibreCat-ID: 5717
@article{Schumann_Wünderlich_Zimmer_2012, title={Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments.}, volume={64}, number={2}, journal={Schmalenbach Business Review}, publisher={Springer}, author={Schumann, Jan H and Wünderlich, Nancy and Zimmer, Marcus S}, year={2012}, pages={141–165} }
LibreCat
2012 | Journal Article | LibreCat-ID: 5718
@article{Schumann_Wünderlich_Wangenheim_2012, title={Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics.}, volume={32}, number={2}, journal={Technovation}, publisher={Elsevier}, author={Schumann, Jan H and Wünderlich, Nancy and Wangenheim, Florian}, year={2012}, pages={133–143} }
LibreCat
2011 | Journal Article | LibreCat-ID: 5719
@article{Wünderlich_Schumann_Wangenheim_Holzmüller_2011, title={Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben.}, volume={81}, number={9}, journal={Zeitschrift für Betriebswirtschaft}, publisher={Springer}, author={Wünderlich, Nancy and Schumann, Jan H and Wangenheim, Florian v and Holzmüller, Hartmut H}, year={2011}, pages={977–1001} }
LibreCat
2010 | Book (Editor) | LibreCat-ID: 5720
@book{Ackermann_Wünderlich_Wangenheim_2010, place={München}, title={Geschäftsmodelle in virtuellen Spielwelten}, publisher={Books on Demand}, year={2010} }
LibreCat
2009 | Book | LibreCat-ID: 5721
@book{Wünderlich_2009, place={Wiesbaden}, edition={1}, title={Acceptance of Remote Services – Perception, Adoption, and Continued Usage in Organizational Settings}, publisher={Springer Gabler}, author={Wünderlich, Nancy}, year={2009} }
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