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32 Publications
2024 | Journal Article | LibreCat-ID: 53200
Ozuna, E., & Steinhoff, L. (2024). “Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions? Journal of Business Research, 177, Article 114582. https://doi.org/10.1016/j.jbusres.2024.114582
LibreCat
| DOI
2023 | Journal Article | LibreCat-ID: 46642
Harrmann, L. K., Eggert, A., & Böhm, E. (2023). Digital technology usage as a driver of servitization paths in manufacturing industries. European Journal of Marketing, 57(3), 834–857. https://doi.org/10.1108/ejm-11-2021-0914
LibreCat
| DOI
2023 | Journal Article | LibreCat-ID: 53217
Tavana, M., Mina, H., & Santos-Arteaga, F. J. (2023). A general Best-Worst method considering interdependency with application to innovation and technology assessment at NASA. Journal of Business Research, 154, Article 113272. https://doi.org/10.1016/j.jbusres.2022.08.036
LibreCat
| DOI
2023 | Journal Article | LibreCat-ID: 53226
Marín, R., Santos-Arteaga, F. J., Tavana, M., & Di Caprio, D. (2023). Value Chain digitalization and technological development as innovation catalysts in small and medium-sized enterprises. Journal of Innovation & Knowledge, 8(4), Article 100454. https://doi.org/10.1016/j.jik.2023.100454
LibreCat
| DOI
2023 | Journal Article | LibreCat-ID: 53222
Sorooshian, S., Tavana, M., & Ribeiro-Navarrete, S. (2023). From classical interpretive structural modeling to total interpretive structural modeling and beyond: A half-century of business research. Journal of Business Research, 157, Article 113642. https://doi.org/10.1016/j.jbusres.2022.113642
LibreCat
| DOI
2022 | Journal Article | LibreCat-ID: 35740
Bartelheimer, C., zur Heiden, P., Lüttenberg, H., & Beverungen, D. (2022). Systematizing the lexicon of platforms in information systems: a data-driven study. Electronic Markets, 32(1), 375–396. https://doi.org/10.1007/s12525-022-00530-6
LibreCat
| DOI
2022 | Journal Article | LibreCat-ID: 37138
Hofeditz, L., Clausen, S., Rieß, A., Mirbabaie, M., & Stieglitz, S. (2022). Applying XAI to an AI-based system for candidate management to mitigate bias and discrimination in hiring. Electronic Markets (ELMA). https://doi.org/10.1007/s12525-022-00600-9
LibreCat
| DOI
2022 | Journal Article | LibreCat-ID: 41316
Steinhoff, L., Liu, J. (Sunny), Li, X., & Palmatier, R. W. (2022). Customer Engagement in International Markets. Journal of International Marketing, 31(1), 1–31. https://doi.org/10.1177/1069031x221099211
LibreCat
| DOI
2022 | Conference Paper | LibreCat-ID: 34317
Arslan, K., & Trier, M. (2022). Towards a Process Model for Social Media Marketing. Proceedings of the 33rd Australasian Conference on Information Systems (ACIS 2022). ACIS 2022, Melbourne, Australia.
LibreCat
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2022 | Journal Article | LibreCat-ID: 50463
Strohmeier, S., Collet, J., & Kabst, R. (2022). (How) do advanced data and analyses enable HR analytics success? A neo-configurational analysis. Baltic Journal of Management, 17(3), 285–303. https://doi.org/10.1108/bjm-05-2021-0188
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 37144
Mirbabaie, M., Brünker, F., Möllmann Frick, N. R. J., & Stieglitz, S. (2021). The rise of artificial intelligence – understanding the AI identity threat at the workplace. Electronic Markets, 32(1), 73–99. https://doi.org/10.1007/s12525-021-00496-x
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 41313
Steinhoff, L., & Zondag, M. M. (2021). Loyalty programs as travel companions: Complementary service features across customer journey stages. Journal of Business Research, 129, 70–82. https://doi.org/10.1016/j.jbusres.2021.02.016
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 41338
Salonen, A., Terho, H., Böhm, E., Virtanen, A., & Rajala, R. (2021). Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions. Journal of the Academy of Marketing Science, 49(1), 139–163. https://doi.org/10.1007/s11747-020-00729-z
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 41337
Garnefeld, I., Krah, T., Böhm, E., & Gremler, D. D. (2021). Online reviews generated through product testing: can more favorable reviews be enticed with free products? Journal of the Academy of Marketing Science, 49(4), 703–722. https://doi.org/10.1007/s11747-021-00770-6
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 46635
Schaefers, T., Ruffer, S., & Böhm, E. (2021). Outcome-based contracting from the customers’ perspective: A means-end chain analytical exploration. Industrial Marketing Management, 93, 466–481. https://doi.org/10.1016/j.indmarman.2020.06.002
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 48519
Hubner-Benz, S., Frese, M., Song, Z., Tripathi, N., Kaschner, T., & Le Kong, X. (2021). An Asia-centric approach to team innovation: Cultural differences in exploration and exploitation behavior. Journal of Business Research, 138, 408–421. https://doi.org/10.1016/j.jbusres.2021.09.009
LibreCat
| DOI
2020 | Journal Article | LibreCat-ID: 41299
Kim, J. J., Steinhoff, L., & Palmatier, R. W. (2020). An emerging theory of loyalty program dynamics. Journal of the Academy of Marketing Science, 49(1), 71–95. https://doi.org/10.1007/s11747-020-00719-1
LibreCat
| DOI
2020 | Journal Article | LibreCat-ID: 41310
Henderson, C. M., Steinhoff, L., Harmeling, C. M., & Palmatier, R. W. (2020). Customer inertia marketing. Journal of the Academy of Marketing Science, 49(2), 350–373. https://doi.org/10.1007/s11747-020-00744-0
LibreCat
| DOI
2020 | Journal Article | LibreCat-ID: 41306
Payne, A., Frow, P., Steinhoff, L., & Eggert, A. (2020). Toward a comprehensive framework of value proposition development: From strategy to implementation. Industrial Marketing Management, 87, 244–255. https://doi.org/10.1016/j.indmarman.2020.02.015
LibreCat
| DOI
2020 | Journal Article | LibreCat-ID: 41303
Martin, K. D., Kim, J. J., Palmatier, R. W., Steinhoff, L., Stewart, D. W., Walker, B. A., Wang, Y., & Weaven, S. K. (2020). Data Privacy in Retail. Journal of Retailing, 96(4), 474–489. https://doi.org/10.1016/j.jretai.2020.08.003
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