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31 Publications
2023 | Journal Article | LibreCat-ID: 46642
L. K. Harrmann, A. Eggert, and E. Böhm, “Digital technology usage as a driver of servitization paths in manufacturing industries,” European Journal of Marketing, vol. 57, no. 3, pp. 834–857, 2023, doi: 10.1108/ejm-11-2021-0914.
LibreCat
| DOI
2023 | Journal Article | LibreCat-ID: 53217
M. Tavana, H. Mina, and F. J. Santos-Arteaga, “A general Best-Worst method considering interdependency with application to innovation and technology assessment at NASA,” Journal of Business Research, vol. 154, Art. no. 113272, 2023, doi: 10.1016/j.jbusres.2022.08.036.
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| DOI
2023 | Journal Article | LibreCat-ID: 53226
R. Marín, F. J. Santos-Arteaga, M. Tavana, and D. Di Caprio, “Value Chain digitalization and technological development as innovation catalysts in small and medium-sized enterprises,” Journal of Innovation & Knowledge, vol. 8, no. 4, Art. no. 100454, 2023, doi: 10.1016/j.jik.2023.100454.
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| DOI
2023 | Journal Article | LibreCat-ID: 53222
S. Sorooshian, M. Tavana, and S. Ribeiro-Navarrete, “From classical interpretive structural modeling to total interpretive structural modeling and beyond: A half-century of business research,” Journal of Business Research, vol. 157, Art. no. 113642, 2023, doi: 10.1016/j.jbusres.2022.113642.
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| DOI
2022 | Journal Article | LibreCat-ID: 35740
C. Bartelheimer, P. zur Heiden, H. Lüttenberg, and D. Beverungen, “Systematizing the lexicon of platforms in information systems: a data-driven study,” Electronic Markets, vol. 32, no. 1, pp. 375–396, 2022, doi: 10.1007/s12525-022-00530-6.
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| DOI
2022 | Journal Article | LibreCat-ID: 37138
L. Hofeditz, S. Clausen, A. Rieß, M. Mirbabaie, and S. Stieglitz, “Applying XAI to an AI-based system for candidate management to mitigate bias and discrimination in hiring,” Electronic Markets (ELMA), 2022, doi: 10.1007/s12525-022-00600-9.
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| DOI
2022 | Journal Article | LibreCat-ID: 41316
L. Steinhoff, J. (Sunny) Liu, X. Li, and R. W. Palmatier, “Customer Engagement in International Markets,” Journal of International Marketing, vol. 31, no. 1, pp. 1–31, 2022, doi: 10.1177/1069031x221099211.
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| DOI
2022 | Conference Paper | LibreCat-ID: 34317
K. Arslan and M. Trier, “Towards a Process Model for Social Media Marketing,” presented at the ACIS 2022, Melbourne, Australia, 2022.
LibreCat
| Files available
2022 | Journal Article | LibreCat-ID: 50463
S. Strohmeier, J. Collet, and R. Kabst, “(How) do advanced data and analyses enable HR analytics success? A neo-configurational analysis,” Baltic Journal of Management, vol. 17, no. 3, pp. 285–303, 2022, doi: 10.1108/bjm-05-2021-0188.
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| DOI
2021 | Journal Article | LibreCat-ID: 37144
M. Mirbabaie, F. Brünker, N. R. J. Möllmann Frick, and S. Stieglitz, “The rise of artificial intelligence – understanding the AI identity threat at the workplace,” Electronic Markets, vol. 32, no. 1, pp. 73–99, 2021, doi: 10.1007/s12525-021-00496-x.
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 41313
L. Steinhoff and M. M. Zondag, “Loyalty programs as travel companions: Complementary service features across customer journey stages,” Journal of Business Research, vol. 129, pp. 70–82, 2021, doi: 10.1016/j.jbusres.2021.02.016.
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| DOI
2021 | Journal Article | LibreCat-ID: 41338
A. Salonen, H. Terho, E. Böhm, A. Virtanen, and R. Rajala, “Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions,” Journal of the Academy of Marketing Science, vol. 49, no. 1, pp. 139–163, 2021, doi: 10.1007/s11747-020-00729-z.
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| DOI
2021 | Journal Article | LibreCat-ID: 41337
I. Garnefeld, T. Krah, E. Böhm, and D. D. Gremler, “Online reviews generated through product testing: can more favorable reviews be enticed with free products?,” Journal of the Academy of Marketing Science, vol. 49, no. 4, pp. 703–722, 2021, doi: 10.1007/s11747-021-00770-6.
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 46635
T. Schaefers, S. Ruffer, and E. Böhm, “Outcome-based contracting from the customers’ perspective: A means-end chain analytical exploration,” Industrial Marketing Management, vol. 93, pp. 466–481, 2021, doi: 10.1016/j.indmarman.2020.06.002.
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| DOI
2021 | Journal Article | LibreCat-ID: 48519
S. Hubner-Benz, M. Frese, Z. Song, N. Tripathi, T. Kaschner, and X. Le Kong, “An Asia-centric approach to team innovation: Cultural differences in exploration and exploitation behavior,” Journal of Business Research, vol. 138, pp. 408–421, 2021, doi: 10.1016/j.jbusres.2021.09.009.
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| DOI
2020 | Journal Article | LibreCat-ID: 41299
J. J. Kim, L. Steinhoff, and R. W. Palmatier, “An emerging theory of loyalty program dynamics,” Journal of the Academy of Marketing Science, vol. 49, no. 1, pp. 71–95, 2020, doi: 10.1007/s11747-020-00719-1.
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| DOI
2020 | Journal Article | LibreCat-ID: 41310
C. M. Henderson, L. Steinhoff, C. M. Harmeling, and R. W. Palmatier, “Customer inertia marketing,” Journal of the Academy of Marketing Science, vol. 49, no. 2, pp. 350–373, 2020, doi: 10.1007/s11747-020-00744-0.
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| DOI
2020 | Journal Article | LibreCat-ID: 41306
A. Payne, P. Frow, L. Steinhoff, and A. Eggert, “Toward a comprehensive framework of value proposition development: From strategy to implementation,” Industrial Marketing Management, vol. 87, pp. 244–255, 2020, doi: 10.1016/j.indmarman.2020.02.015.
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| DOI
2020 | Journal Article | LibreCat-ID: 41303
K. D. Martin et al., “Data Privacy in Retail,” Journal of Retailing, vol. 96, no. 4, pp. 474–489, 2020, doi: 10.1016/j.jretai.2020.08.003.
LibreCat
| DOI
2020 | Journal Article | LibreCat-ID: 41312
A. Eggert, P. Frow, A. Payne, and L. Steinhoff, “Understanding and managing customer value propositions: Introduction to the special issue,” Industrial Marketing Management, vol. 87, pp. 242–243, 2020, doi: 10.1016/j.indmarman.2020.01.007.
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| DOI
2020 | Journal Article | LibreCat-ID: 41308
L. Steinhoff and R. W. Palmatier, “Commentary: Opportunities and challenges of technology in relationship marketing,” Australasian Marketing Journal, vol. 29, no. 2, pp. 111–117, 2020, doi: 10.1016/j.ausmj.2020.07.003.
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| DOI
2019 | Journal Article | LibreCat-ID: 41294
L. Steinhoff, D. Arli, S. Weaven, and I. V. Kozlenkova, “Online relationship marketing,” Journal of the Academy of Marketing Science, vol. 47, no. 3, pp. 369–393, 2019, doi: 10.1007/s11747-018-0621-6.
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| DOI
2019 | Journal Article | LibreCat-ID: 41309
A. Eggert, L. Steinhoff, and C. Witte, “Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships,” Journal of Marketing, vol. 83, no. 5, pp. 115–132, 2019, doi: 10.1177/0022242919860802.
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| DOI
2019 | Journal Article | LibreCat-ID: 41339
I. Garnefeld, A. Eggert, M. Husemann-Kopetzky, and E. Böhm, “Exploring the link between payment schemes and customer fraud: a mental accounting perspective,” Journal of the Academy of Marketing Science, vol. 47, no. 4, pp. 595–616, 2019, doi: 10.1007/s11747-019-00653-x.
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| DOI
2018 | Journal Article | LibreCat-ID: 41340
I. Garnefeld, E. Böhm, L. Klimke, and A. Oestreich, “I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions,” Journal of the Academy of Marketing Science, vol. 46, no. 6, pp. 1133–1147, 2018, doi: 10.1007/s11747-018-0600-y.
LibreCat
| DOI
2017 | Journal Article | LibreCat-ID: 46638
H. Terho, A. Eggert, W. Ulaga, A. Haas, and E. Böhm, “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action,” Industrial Marketing Management, vol. 66, pp. 42–55, 2017, doi: 10.1016/j.indmarman.2017.06.015.
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| DOI
2016 | Journal Article | LibreCat-ID: 46640
E. Böhm, A. Eggert, and C. Thiesbrummel, “Service transition: A viable option for manufacturing companies with deteriorating financial performance?,” Industrial Marketing Management, vol. 60, no. 1, pp. 101–111, 2016, doi: 10.1016/j.indmarman.2016.04.007.
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| DOI
2014 | Journal Article | LibreCat-ID: 41296
L. Steinhoff and R. W. Palmatier, “Understanding loyalty program effectiveness: managing target and bystander effects,” Journal of the Academy of Marketing Science, vol. 44, no. 1, pp. 88–107, 2014, doi: 10.1007/s11747-014-0405-6.
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| DOI
2012 | Journal Article | LibreCat-ID: 5716
H. Evanschitzky, F. v Wangenheim, and N. Wünderlich, “Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops.,” Journal of Retailing, vol. 88, no. 3, pp. 356–366, 2012.
LibreCat
2011 | Journal Article | LibreCat-ID: 46641
A. Eggert, J. Hogreve, W. Ulaga, and E. Münkhoff, “Industrial services, product innovations, and firm profitability: A multiple-group latent growth curve analysis,” Industrial Marketing Management, vol. 40, no. 5, pp. 661–670, 2011, doi: 10.1016/j.indmarman.2011.05.007.
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| DOI
2006 | Dissertation | LibreCat-ID: 50465
L. Riedl, Spitzensport und Publikum. Theoretische Überlegungen zum Problem der Publikumsbindung. Hamburg: Czwalina (Verlag), 2006, pp. 278–285.
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