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725 Publications
2025 | Journal Article | LibreCat-ID: 58951
J. Kornowicz and K. Thommes, “Algorithm, expert, or both? Evaluating the role of feature selection methods on user preferences and reliance,” PLOS ONE, vol. 20, no. 3, Art. no. e0318874, 2025, doi: 10.1371/journal.pone.0318874.
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2025 | Journal Article | LibreCat-ID: 58939
J. Kornowicz and K. Thommes, “Algorithm, expert, or both? Evaluating the role of feature selection methods on user preferences and reliance,” Plos One, 2025, doi: 10.1371/journal.pone.0318874.
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2024 | Journal Article | LibreCat-ID: 52202
O. Lammert, B. Richter, C. Schütze, K. Thommes, and B. Wrede, “Humans in XAI: Increased Reliance in Decision-Making Under Uncertainty by Using Explanation Strategies,” Frontiers in Behavioral Economics, 2024, doi: 10.3389/frbhe.2024.1377075.
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2024 | Journal Article | LibreCat-ID: 53611
C. Hoffmann and K. Thommes, “Can leaders motivate employees’ energy-efficient behavior with thoughtful communication?,” Journal of Environmental Economics and Management, Art. no. 102990, 2024, doi: 10.1016/j.jeem.2024.102990.
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2024 | Journal Article | LibreCat-ID: 34114
C.-J. Haake and M. Schneider, “Playing games with QCA: Measuring the explanatory power of single conditions with the Banzhaf index,” Journal of International Management, vol. 30, no. 2, 2024.
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2024 | Journal Article | LibreCat-ID: 54910
S. Heid, J. M. Hanselle, J. Fürnkranz, and E. Hüllermeier, “Learning decision catalogues for situated decision making: The case of scoring systems,” International Journal of Approximate Reasoning, vol. 171, Art. no. 109190, 2024, doi: 10.1016/j.ijar.2024.109190.
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| DOI
2024 | Journal Article | LibreCat-ID: 54908
S. Heid, J. Hanselle, J. Fürnkranz, and E. Hüllermeier, “Learning decision catalogues for situated decision making: The case of scoring systems,” International Journal of Approximate Reasoning, vol. 171, Art. no. 109190, 2024, doi: 10.1016/j.ijar.2024.109190.
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2024 | Conference Paper | LibreCat-ID: 55177
K. Thommes, O. Lammert, C. Schütze, B. Richter, and B. Wrede, “Human Emotions in AI Explanations,” 2024, doi: 10.1007/978-3-031-63803-9_15.
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2024 | Journal Article | LibreCat-ID: 53610
T. F. Auer, J. A. Hoppe, and K. Thommes, “Time perspectives and collaborative performance in creative tasks,” Journal of Organizational Effectiveness: People and Performance, vol. 11, no. 4, pp. 1023–1042, 2024, doi: 10.1108/joepp-07-2023-0285.
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2024 | Conference Paper | LibreCat-ID: 57250
C. Schütze, B. Richter, O. Lammert, K. Thommes, and B. Wrede, “Static Socio-demographic and Individual Factors for Generating Explanations in XAI: Can they serve as a prior in DSS for adaptation of explanation strategies?,” in HAI ’24: Proceedings of the 12th International Conference on Human-Agent Interaction, 2024, pp. 141–149, doi: 10.1145/3687272.3688300.
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2024 | Conference Paper | LibreCat-ID: 55178
K. Thommes, O. Lammert, C. Schütze, B. Richter, and B. Wrede, “Human Emotions in AI Explanations,” 2024.
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2024 | Journal Article | LibreCat-ID: 57461
J. Kornowicz, “An Empirical Examination of the Evaluative AI Framework,” arXiv, 2024, doi: 10.48550/ARXIV.2411.08583.
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2024 | Conference Paper | LibreCat-ID: 57645
S. Heid, J. Kornowicz, J. M. Hanselle, E. Hüllermeier, and K. Thommes, “Human-AI Co-Construction of Interpretable Predictive Models: The Case of Scoring Systems,” in PROCEEDINGS 34. WORKSHOP COMPUTATIONAL INTELLIGENCE, 2024, vol. 21, p. 233.
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2024 | Book Chapter | LibreCat-ID: 48387
A. Lebedeva, M. Protte, D. van Straaten, and R. Fahr, “Involvement of domain experts in the AI training does not affect adherence – An AutoML study,” in Advances in Information and Communication, vol. 919, Springer, Cham, 2024, pp. 178–204.
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| DOI
2024 | Journal Article | LibreCat-ID: 58511 | 
T. F. Auer, T. Berg, and C. Hoffmann, “Inter- and intragenerational differences in corrupt behavior: The development of morals after German reunification,” European Journal of Comparative Economics, vol. 21, no. 2, pp. 211–264, 2024, doi: 10.25428/1824-2979/032.
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2024 | Conference Paper | LibreCat-ID: 55403 |
H. Buschmeier et al., “Towards a Computational Architecture for Co-Constructive Explainable Systems,” in Proceedings of the 2024 Workshop on Explainability Engineering, Lisbon, Portugal, 2024, pp. 20–25, doi: 10.1145/3648505.3648509.
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2024 | Conference Paper | LibreCat-ID: 57290 |
C. Kürpick, N. Schreiner, L. Krauß-Kodytek, S. Plaß, T. Scholz, and A. Kühn, “Capabilities for the Strategic Alignment of Sustainability and Digitalization in Manufacturing: Insights from Theory and Practice.” pp. 1–6, 2024.
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2023 | Conference Paper | LibreCat-ID: 48285
A. Lebedeva, J. Kornowicz, O. Lammert, and J. Papenkordt, “The Role of Response Time for Algorithm Aversion in Fast and Slow Thinking Tasks,” 2023, doi: 10.1007/978-3-031-35891-3_9.
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2023 | Conference Paper | LibreCat-ID: 47976
J. Papenkordt, A.-C. Ngonga-Ngomo, and K. Thommes, “Are Numbers or Words the Key to User Reliance on AI?,” 2023, doi: 10.5465/AMPROC.2023.12946.
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| DOI
2023 | Journal Article | LibreCat-ID: 49213
M. Schneider and K. Radermacher, “Employer Branding - Wie Arbeitgeber strategisch gegen den Arbeitskräftemangel vorgehen. ,” Die Politische Meinung, no. 580, pp. 63–67, 2023.
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2023 | Journal Article | LibreCat-ID: 49446
S. Diederich, A. Iseke, K. Pull, and M. Schneider, “Role (in-)congruity and the Catch 22 for female executives: how stereotyping contributes to the gender pay gap at top executive level,” The International Journal of Human Resource Management, pp. 1–29, 2023, doi: 10.1080/09585192.2023.2273331.
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2023 | Book Chapter | LibreCat-ID: 49469
T. D. Hellweg, M. Schneider, U. Rückert, C. Harteis, and S. Pilz, “Who Will Own Our Global Digital Twin: The Power of Genetic and Biographic Information to Shape Our Lives,” in The Digital Twin of Human, 2023.
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2023 | Journal Article | LibreCat-ID: 47953
J. Kornowicz and K. Thommes, “Aggregating Human Domain Knowledge for Feature Ranking,” Artificial Intelligence in HCI, 2023, doi: 10.1007/978-3-031-35891-3_7.
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2023 | Journal Article | LibreCat-ID: 44639
J. A. Hoppe et al., “When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty,” Computers in Human Behavior Reports, vol. 9, Art. no. 100258, 2023, doi: 10.1016/j.chbr.2022.100258.
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2023 | Conference Paper | LibreCat-ID: 50978
K. Küpper, I. Garnefeld, and L. Steinhoff, “Evaluation of product testing programs as an effective marketing tool - Negative and positive effects of rejections in product testing programs,” 2023.
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2023 | Conference Paper | LibreCat-ID: 50975
B. Alberternst, M. Giesler, and L. Steinhoff, “The Consumerization of Care: How Capitalism Is Co-Opting Solidarity,” 2023.
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2023 | Conference Paper | LibreCat-ID: 50979
E. Ozuna and L. Steinhoff, “Customer Misbehavior in the Peer-to-Peer Sharing Economy: The Mixed Role of Face-to-Face Interactions,” 2023.
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2023 | Conference Paper | LibreCat-ID: 50977
E. Ozuna and L. Steinhoff, “Face-to-Face Interactions in Peer-to-Peer Sharing Economy Services: An Effective Barrier to Customer Misbehavior?,” 2023.
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2023 | Conference Paper | LibreCat-ID: 48280
C. Schütze, O. Lammert, B. Richter, K. Thommes, and B. Wrede, “Emotional Debiasing Explanations for Decisions in HCI,” 2023, doi: 10.1007/978-3-031-35891-3_20.
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2023 | Conference Paper | LibreCat-ID: 46665
I. Garnefeld, E. Böhm, L. Hanf, and S. Helm, “Unboxing video effectiveness – Does speech matter?,” presented at the 2023 AMA Summer Academic Conference, San Francisco, CA, 2023.
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2023 | Conference Paper | LibreCat-ID: 46666
K. Kessing, I. Garnefeld, and E. Böhm, “The dark and bright side of online reviews in manufacturer online shops,” presented at the EMAC Annual Conference, Odense, Denmark., 2023.
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2023 | Conference Paper | LibreCat-ID: 46667
L. Hanf, I. Garnefeld, E. Böhm, and S. Helm, “Stimulating engagement with unboxing videos – Does speech matter?,” presented at the EMAC Annual Conference, Odense, Denmark, 2023.
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2023 | Journal Article | LibreCat-ID: 46642
L. K. Harrmann, A. Eggert, and E. Böhm, “Digital technology usage as a driver of servitization paths in manufacturing industries,” European Journal of Marketing, vol. 57, no. 3, pp. 834–857, 2023, doi: 10.1108/ejm-11-2021-0914.
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2023 | Conference Paper | LibreCat-ID: 47972
J. K. Gutt, M. Mehic, and K. Thommes, “Oh my Goodness: Investigating the Goodness of Performance Appraisal Formats Between and Within Teams,” 2023, doi: https://doi.org/10.5465/AMPROC.2023.214bp.
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2023 | Conference Paper | LibreCat-ID: 51209
J. M. Hanselle, J. Kornowicz, S. Heid, K. Thommes, and E. Hüllermeier, “Comparing Humans and Algorithms in Feature Ranking: A Case-Study in the Medical Domain,” in LWDA’23: Learning, Knowledge, Data, Analysis. , 2023.
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2023 | Journal Article | LibreCat-ID: 45720
L. Steinhoff, J. (S. ) Liu, X. Li, and R. W. Palmatier, “Customer Engagement in International Markets,” Journal of International Marketing, vol. 31, no. 1, pp. 1–31, 2023, doi: 10.1177/1069031X221099211.
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| DOI
2022 | Journal Article | LibreCat-ID: 30341
B. Hoyer and D. van Straaten, “Anonymity and Self-Expression in Online Rating Systems - An Experimental Analysis,” Journal of Behavioral and Experimental Economics, vol. 98, p. 101869, 2022, doi: 10.1016/j.socec.2022.101869.
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2022 | Journal Article | LibreCat-ID: 32266
J. A. Hoppe et al., “Perception of Society’s Trust in Care Robots by Public Opinion Leaders,” International Journal of Human–Computer Interaction, pp. 1–17, 2022, doi: 10.1080/10447318.2022.2081283.
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| DOI
2022 | Journal Article | LibreCat-ID: 32267
J. A. Hoppe et al., “Perception of Society’s Trust in Care Robots by Public Opinion Leaders,” International Journal of Human–Computer Interaction, pp. 1–17, 2022, doi: 10.1080/10447318.2022.2081283.
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2022 | Journal Article | LibreCat-ID: 34044
C. Hoffmann and K. Thommes, “Clear Roads and Dirty Air? Indirect effects of reduced private traffic congestion on emissions from heavy traffic,” Journal of Cleaner Production, Art. no. 135053, 2022, doi: 10.1016/j.jclepro.2022.135053.
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| DOI
2022 | Journal Article | LibreCat-ID: 34045
C. Hoffmann and K. Thommes, “Clear Roads and Dirty Air? Indirect effects of reduced private traffic congestion on emissions from heavy traffic,” Journal of Cleaner Production, Art. no. 135053, 2022, doi: 10.1016/j.jclepro.2022.135053.
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| DOI
2022 | Journal Article | LibreCat-ID: 32857
J. K. Gutt and K. Thommes, “Speaking of Performance: Evaluating Team Members’ Performance with Open-Ended Audio Comments,” Academy of Management Proceedings, vol. 2022, no. 1, 2022, doi: 10.5465/ambpp.2022.16394abstract.
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| DOI
2022 | Journal Article | LibreCat-ID: 33692
C. Hoffmann, J. A. Hoppe, and N. Ziemann, “Who has the future in mind? Gender, time perspectives, and pro-environmental behaviour,” Environmental Research Letters, vol. 17, no. 10, Art. no. 104026, 2022, doi: 10.1088/1748-9326/ac9296.
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| DOI
2022 | Journal Article | LibreCat-ID: 34046
C. Hoffmann and K. Thommes, “Seizing the Opportunity for Automation—How Traffic Density Determines Truck Drivers’ Use of Cruise Control,” IEEE Transactions on Human-Machine Systems, pp. 1–11, 2022, doi: 10.1109/thms.2022.3212335.
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| DOI
2022 | Journal Article | LibreCat-ID: 42782
K. Radermacher and E. M. Herdejürgen, “Erkenntnisse aus Arbeitgeberbewertungen – Potenzial von Atmosphäre und Arbeitsplätzen. ,” PERSONALquarterly, no. 1/2022, pp. 24–33, 2022.
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2022 | Journal Article | LibreCat-ID: 34281 |
T. F. Auer, K. Knorr, and K. Thommes, “Long‐term effects of institutional conditions on perceived corruption – A study on organizational imprinting in post‐communist countries,” Business Ethics, the Environment & Responsibility, vol. 32, no. 2, pp. 478–497, 2022, doi: 10.1111/beer.12506.
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2022 | Journal Article | LibreCat-ID: 44529 |
T. F. Auer, “Die Wirksamkeit von Lernzielen für Studienleistungen – eine experimentelle Studie,” die hochschullehre, vol. 8, no. 1, pp. 662–675, 2022, doi: http://doi.org/10.3278/HSL2248W.
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2022 | Conference Paper | LibreCat-ID: 33957
S. Deppe, L. Brandt, M. Brünninghaus, J. Papenkordt, S. Heindorf, and G. Tschirner-Vinke, “AI-Based Assistance System for Manufacturing.” 2022, doi: 10.1109/ETFA52439.2022.9921520.
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2022 | Conference Paper | LibreCat-ID: 34282
S. Deppe, L. Brandt, M. Brunninghaus, J. Papenkordt, S. Heindorf, and G. Tschirner-Vinke, “AI-Based Assistance System for Manufacturing,” 2022, doi: 10.1109/etfa52439.2022.9921520.
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| DOI
2022 | Special Issue | LibreCat-ID: 49215
K. Radermacher and E. Herdejürgen, Eds., Erkenntnisse aus Arbeitgeberbewertungen: Das Potential von Arbeitsatmosphäre und Arbeitsplatzgestaltung für die Weiterempfehlungsbereitschaft. Industrieverband Büro und Arbeitswelt e. V. , 2022.
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2022 | Journal Article | LibreCat-ID: 34154 |
T. F. Auer, H. Ekemen, C. Hagedorn, C. Heise, and C. Rese, “Same Different but not Same Same: Ethnic Discrimination in Application Procedures in the German Public Sector,” Empirical Economics Letters, vol. 21, no. 7, pp. 47–55, 2022.
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2022 | Journal Article | LibreCat-ID: 32397
T. F. Auer, L. Sennefelder, and H. Meier, “Betriebliche Gesundheitsförderung: Ein leeres Versprechen?,” Public Health Forum, vol. 30, no. 3, pp. 214–216, 2022, doi: 10.1515/pubhef-2022-0069.
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| DOI
2022 | Journal Article | LibreCat-ID: 42776
M. Schneider, T. D. Hellweg, and J. S. Menzefricke, “Identification of Human and Organizational Key Design Factors for Digital Maturity – A Fuzzy-Set Qualitative Comparative Analysis,” Proceedings of the Design Society, vol. 2, pp. 791–800, 2022, doi: 10.1017/pds.2022.81.
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| DOI
2022 | Journal Article | LibreCat-ID: 44637
J. A. Hoppe et al., “When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty,” Computers in Human Behavior Reports, vol. 9, Art. no. 100258, 2022, doi: 10.1016/j.chbr.2022.100258.
LibreCat
| DOI
2022 | Journal Article | LibreCat-ID: 34191
K. Knorr and F. Hein-Pensel, “Since Albert and Whetten: the dissemination of Albert and Whetten’s conceptualization of organizational identity,” Management Review Quarterly, 2022, doi: 10.1007/s11301-022-00311-7.
LibreCat
| DOI
2022 | Journal Article | LibreCat-ID: 34295
J. A. Hoppe et al., “When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty,” Computers in Human Behavior Reports, Art. no. 100258, 2022, doi: 10.1016/j.chbr.2022.100258.
LibreCat
| DOI
2022 | Journal Article | LibreCat-ID: 44636
J. A. Hoppe et al., “When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty,” Computers in Human Behavior Reports, vol. 9, Art. no. 100258, 2022, doi: 10.1016/j.chbr.2022.100258.
LibreCat
| DOI
2022 | Journal Article | LibreCat-ID: 32273
J. A. Hoppe et al., “Perception of Society’s Trust in Care Robots by Public Opinion Leaders,” International Journal of Human–Computer Interaction, pp. 1–17, 2022, doi: 10.1080/10447318.2022.2081283.
LibreCat
| DOI
2022 | Journal Article | LibreCat-ID: 34473 |
W. Schnedler, “The broken chain: Evidence against emotionally driven upstream indirect reciprocity,” Games and Economic Behavior, vol. 136, pp. 542–558, 2022, doi: 10.1016/j.geb.2022.10.008.
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2022 | Journal Article | LibreCat-ID: 45721
L. Steinhoff et al., “Commentaries on Relationship Marketing: The Present and Future of Customer Relationships in Services,” Journal of Service Management Research, vol. 6, no. 1, pp. 2–27, 2022, doi: 10.5771/2511-8676-2022-1-2.
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| DOI
2022 | Conference Paper | LibreCat-ID: 45737
B. Alberternst, L. Steinhoff, A. Eggert, and M. Giesler, “Theorizing Marketplace Solidarity Systems: From Consumer–Firm Dyads to Structures of Mutual Support,” presented at the 2022 AMA Summer Marketing Educators’ Conference Proceedings, Chicago, 2022.
LibreCat
2022 | Conference Paper | LibreCat-ID: 45739
I. Garnefeld, L. Steinhoff, and K. Küpper, “How Do I Tell Them? Analyzing Companies’ Provision of Rejection Reasons in Product Testing Programs,” presented at the 2022 AMA Winter Marketing Educators’ Conference Proceedings, Las Vegas, 2022.
LibreCat
2022 | Conference Paper | LibreCat-ID: 45738
M. Becker, N. Wiegand, L. Steinhoff, and K. Baidina, “The Role of Self-Rewarding Behavior in Cashback Loyalty Programs,” presented at the Proceedings of the 51st European Marketing Academy (EMAC) Conference, Budapest, 2022.
LibreCat
2022 | Journal Article | LibreCat-ID: 51210
O. Tuisku et al., “Assistant nurses and orientation to care robot use in three European countries,” Behaviour & Information Technology, vol. 42, no. 6, pp. 758–774, 2022, doi: 10.1080/0144929x.2022.2042736.
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| DOI
2022 | Journal Article | LibreCat-ID: 46662
R. Akalan, A. Eggert, and E. Böhm, “Strategic emphasis on service-based business models during the corona crisis: Are customer solutions a curse or blessing for manufacturing firms?,” Journal of Service Management Research, vol. 6, no. 1, pp. 47–63, 2022.
LibreCat
2022 | Journal Article | LibreCat-ID: 46668
A. Eggert, L. Harrmann, and E. Böhm, “Digital technology usage as a driver of servitization paths in manufacturing industries,” EMAC Annual Conference, Budapest, Hungary, 2022.
LibreCat
2022 | Conference Paper | LibreCat-ID: 46669
K. Kessing, I. Garnefeld, and E. Böhm, “Should manufacturers publish online reviews in their own online shops?,” presented at the EMAC Annual Conference, Budapest, Hungary, 2022.
LibreCat
2022 | Journal Article | LibreCat-ID: 46661
R. Akalan, E. Böhm, and A. Eggert, “Servitization in the manufacturing industry: Where do we stand? Where do we come from?,” Journal of Service Management Research, vol. 6, no. 3, pp. 204–213, 2022.
LibreCat
2022 | Journal Article | LibreCat-ID: 46634
S. Alavi, E. Böhm, J. Habel, J. Wieseke, C. Schmitz, and F. Brüggemann, “The ambivalent role of monetary sales incentives in service innovation selling,” Journal of Product Innovation Management, vol. 39, no. 3, pp. 445–463, 2022, doi: 10.1111/jpim.12600.
LibreCat
| DOI
2022 | Journal Article | LibreCat-ID: 56160
K. Radermacher and E. M. Herdejürgen, “ Erkenntnisse von Arbeitgeberbewertungen: Potenzial von Atmosphäre und Arbeitsplätzen,” PERSONALquarterly, vol. 74, no. 1, pp. 24–33, 2022.
LibreCat
2022 | Report | LibreCat-ID: 56163
K. Radermacher and E. M. Herdejürgen, Erkenntnisse aus Arbeitgeberbewertungen: Das Potential von Arbeitsatmosphäre und Arbeitsplatzgestaltung für die Weiterempfehlungsbereitschaft. Wiesbaden: Industrieverband Büro und Arbeitswelt e.V. (IBA), 2022.
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2022 | Journal Article | LibreCat-ID: 44638
J. A. Hoppe et al., “When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty,” Computers in Human Behavior Reports, vol. 9, Art. no. 100258, 2022, doi: 10.1016/j.chbr.2022.100258.
LibreCat
| DOI
2022 | Journal Article | LibreCat-ID: 46660
E. Böhm et al., “Exploring the customer journey of voice commerce: A research agenda,” SMR - Journal of Service Management Research, vol. 6, no. 4, pp. 216–231, 2022.
LibreCat
2022 | Conference Paper | LibreCat-ID: 34283
J. K. Gutt and K. Thommes, “Speaking of Performance: Evaluating Team Members’ Performance with Open-Ended Audio Comments,” 2022, doi: https://doi.org/10.5465/AMBPP.2022.16394abstract.
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| DOI
2021 | Book Chapter | LibreCat-ID: 24371
B. Krebs and M. C. Wehner, “The relationship between talent management and individual and organizational performance,” in The Routledge companion to talent management, I. Tarique, Ed. New York, NY: Routledge, 2021, pp. 539–555.
LibreCat
2021 | Book Chapter | LibreCat-ID: 24375
B. Wach, B. Krebs, and R. Kabst, “HR-Manager als Intrapreneure,” in HR-Trends 2021, K. Schwuchow and J. Gutmann, Eds. Freiburg: Haufe-Lexware, 2021.
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2021 | Journal Article | LibreCat-ID: 24456 |
K. J. Rohlfing et al., “Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems,” IEEE Transactions on Cognitive and Developmental Systems, vol. 13, no. 3, pp. 717–728, 2021, doi: 10.1109/tcds.2020.3044366.
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2021 | Journal Article | LibreCat-ID: 45724
C. M. Henderson, L. Steinhoff, C. M. Harmeling, and R. W. Palmatier, “Customer Inertia Marketing,” Journal of the Academy of Marketing Science, vol. 49, no. 2, pp. 350–373, 2021, doi: http://dx.doi.org/10.1007/s11747-020-00744-0.
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| DOI
2021 | Journal Article | LibreCat-ID: 45725
J. J. Kim, L. Steinhoff, and R. W. Palmatier, “An Emerging Theory of Loyalty Program Dynamics,” Journal of the Academy of Marketing Science, vol. 49, no. 1, pp. 71–95, 2021, doi: 10.1007/s11747-020-00719-1.
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| DOI
2021 | Journal Article | LibreCat-ID: 45722
L. Steinhoff and R. W. Palmatier, “Commentary: Opportunities and Challenges of Technology in Relationship Marketing,” Australasian Marketing Journal, vol. 29, no. 2, pp. 111–117, 2021, doi: https://doi.org/10.1016/j.ausmj.2020.07.003.
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| DOI
2021 | Journal Article | LibreCat-ID: 45723
L. Steinhoff and M. M. Zondag, “Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages,” Journal of Business Research, vol. 129, pp. 70–82, 2021, doi: 10.1016/j.jbusres.2021.02.016.
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| DOI
2021 | Conference Paper | LibreCat-ID: 45741
B. Alberternst, L. Steinhoff, A. Eggert, and M. Giesler, “Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society Together,” presented at the 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg, 2021.
LibreCat
2021 | Conference Paper | LibreCat-ID: 45740
B. Alberternst, A. Eggert, L. Steinhoff, and M. Giesler, “Understanding and Measuring Consumer Solidarity as a Collective Bond,” presented at the Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid, 2021.
LibreCat
2021 | Journal Article | LibreCat-ID: 17860
D. Beverungen, D. Kundisch, and N. Wünderlich, “Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers,” Journal of Service Management, vol. 32, no. 4, pp. 507–532, 2021, doi: 10.1108/JOSM-03-2020-0066.
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| DOI
2021 | Journal Article | LibreCat-ID: 21289
D. Kaimann, I. Tanneberg, and J. Cox, “‘I will survive’: Online streaming and the chart survival of music tracks,” Managerial and Decision Economics, vol. 42, no. 1, pp. 3–20, 2021, doi: 10.1002/mde.3226.
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| DOI
2021 | Conference Paper | LibreCat-ID: 46670
L. Harrmann, E. Böhm, and A. Eggert, “Exploring the paths towards service growth in manufacturing companies,” presented at the 2021 AMA Winter Academic Conference, 2021.
LibreCat
2021 | Journal Article | LibreCat-ID: 41338
A. Salonen, H. Terho, E. Böhm, A. Virtanen, and R. Rajala, “Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions,” Journal of the Academy of Marketing Science, vol. 49, no. 1, pp. 139–163, 2021, doi: 10.1007/s11747-020-00729-z.
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 41337
I. Garnefeld, T. Krah, E. Böhm, and D. D. Gremler, “Online reviews generated through product testing: can more favorable reviews be enticed with free products?,” Journal of the Academy of Marketing Science, vol. 49, no. 4, pp. 703–722, 2021, doi: 10.1007/s11747-021-00770-6.
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 46635
T. Schaefers, S. Ruffer, and E. Böhm, “Outcome-based contracting from the customers’ perspective: A means-end chain analytical exploration,” Industrial Marketing Management, vol. 93, pp. 466–481, 2021, doi: 10.1016/j.indmarman.2020.06.002.
LibreCat
| DOI
2020 | Conference Paper | LibreCat-ID: 24373
B. Krebs, “Antecedents and Performance Consequences of High-Potential Scheme Use,” in Academy of Management Proceedings, 2020, vol. 1, no. 21233.
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