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131 Publications
2014 | Conference Paper | LibreCat-ID: 7730
@inproceedings{Eggert_Münkhoff_Thiesbrummel_2014, title={Service transition: A viable option for manufacturing companies with declining financial performance?}, booktitle={Proceedings of the 43rd European Marketing Academy (EMAC) Conference}, author={Eggert, A and Münkhoff, E and Thiesbrummel, C}, year={2014} }
LibreCat
2014 | Conference Paper | LibreCat-ID: 7731
@inproceedings{Terho_Eggert_Ulaga_Haas_2014, title={Overcoming Roadblocks to Value-Based Selling: Aligning Organizational Support With Sales Force Activities}, booktitle={2014 AMA Winter Marketing Educators’ Proceedings}, author={Terho, H and Eggert, A and Ulaga, W and Haas, A}, year={2014} }
LibreCat
2014 | Journal Article | LibreCat-ID: 4850
@article{Eggert_Hogreve_Ulaga_Muenkhoff_2014, title={Revenue and profit implications of industrial service strategies}, number={1}, journal={Journal of Service Research}, author={Eggert, Andreas and Hogreve, Jens and Ulaga, Wolfgang and Muenkhoff, Eva}, year={2014}, pages={23--39} }
LibreCat
2014 | Journal Article | LibreCat-ID: 7426
@article{Schneider_Eggert_2014, title={Embracing complex causality with the QCA method: An invitation}, volume={7}, number={1}, journal={Journal of Business Market Management}, author={Schneider, M and Eggert, A}, year={2014}, pages={312–328} }
LibreCat
2014 | Journal Article | LibreCat-ID: 7428
@article{Eggert_Thiesbrummel_Deutscher_2014, title={Differential effects of product and service innovations on the financial performance of industrial firms}, volume={7}, number={3}, journal={Journal of Business Market Management}, author={Eggert, A and Thiesbrummel, C and Deutscher, C}, year={2014}, pages={380–405} }
LibreCat
2014 | Book (Editor) | LibreCat-ID: 7435
@book{Steinhoff_2014, place={Wiesbaden}, title={ Loyalitätswirkung des geschenkten bevorzugten Kundenstatus – Eine theoretische und empirisch-experimentelle Analyse}, publisher={Springer Gabler}, year={2014} }
LibreCat
2013 | Conference Paper | LibreCat-ID: 7732
@inproceedings{Eggert_Thiesbrummel_Deutscher_2013, title={Can service innovations substitute or complement product innovations? The case of German industrial firms}, booktitle={Proceedings of the 20th International Product Development Management Conference}, author={Eggert, A and Thiesbrummel, C and Deutscher, C}, year={2013} }
LibreCat
2013 | Conference Paper | LibreCat-ID: 7733
@inproceedings{Eggert_Ulaga_Steiner_Backhaus_2013, title={Increasing Customers’ Willingness to Pay for Hybrid Offerings: The Impact of Price Presentation Formats}, booktitle={Proceedings of the 42nd European Marketing Academy (EMAC) Conference}, author={Eggert, A and Ulaga, W and Steiner, M and Backhaus, K}, year={2013} }
LibreCat
2013 | Conference Paper | LibreCat-ID: 7734
@inproceedings{Garnefeld_Münkhoff_Raum_2013, title={Threat and normative appeals to reduce product returns in online retailing – An effective marketing practice?}, booktitle={Proceedings of the 42nd European Marketing Academy (EMAC) Conference}, author={Garnefeld, I and Münkhoff, E and Raum, K}, year={2013} }
LibreCat
2013 | Conference Paper | LibreCat-ID: 7735
@inproceedings{Münkhoff_Garnefeld_Bruns_2013, title={How to prolong a sales promotion – Ex-post time extension versus reframing}, booktitle={roceedings of the 42nd European Marketing Academy (EMAC) Conference}, author={Münkhoff, E and Garnefeld, I and Bruns, A}, year={2013} }
LibreCat
2013 | Conference Paper | LibreCat-ID: 7736
@inproceedings{Posner _Garnefeld_Eggert_2013, title={Creating Emotional Brand Attachment through the Salesperson’s Brand-Consistent Behavior}, booktitle={Proceedings of the 42nd European Marketing Academy (EMAC) Conference}, author={Posner , T and Garnefeld, I and Eggert, A}, year={2013} }
LibreCat
2013 | Conference Paper | LibreCat-ID: 7737
@inproceedings{Steinhoff_Palmatier_2013, title={The Effect of Loyalty Programs on Target and Bystander Customers: A Customer Portfolio Perspective on Loyalty Program Performance}, booktitle={Proceedings of the 42nd European Marketing Academy (EMAC) Conference}, author={Steinhoff, L and Palmatier, R. W}, year={2013} }
LibreCat
2013 | Conference Paper | LibreCat-ID: 7738
@inproceedings{Eggert_Thiesbrummel_Deutscher_2013, title={Exploring differential effects of product and service innovations on industrial firms’ financial performance}, booktitle={2013 AMA Winter Marketing Educators’ Proceedings}, author={Eggert, A and Thiesbrummel, C and Deutscher, C}, year={2013} }
LibreCat
2013 | Journal Article | LibreCat-ID: 4851
@article{Garnefeld_Eggert_Helm_Tax_2013, title={Growing existing customers’ revenue streams through customer referral programs}, number={4}, journal={Journal of Marketing}, author={Garnefeld, Ina and Eggert, Andreas and Helm, Sabrina V and Tax, Stephen S}, year={2013}, pages={17--32} }
LibreCat
2013 | Journal Article | LibreCat-ID: 4852
@article{Haas_Eggert_Terho_Ulaga_2013, title={Erfolgsfaktor Value-Based Selling—Verkaufen, wenn Kundenorientierung nicht zum Erfolg führt}, number={4}, journal={Marketing Review St. Gallen}, author={Haas, Alexander and Eggert, Andreas and Terho, Harri and Ulaga, Wolfgang}, year={2013}, pages={64--73} }
LibreCat
2013 | Journal Article | LibreCat-ID: 7429
@article{Garnefeld_Steinhoff_2013, title={Primacy versus Recency Effects in Extended Service Encounters}, volume={24}, number={1}, journal={Journal of Service Management}, author={Garnefeld, Ina and Steinhoff, Lena}, year={2013}, pages={64–81} }
LibreCat
2013 | Book (Editor) | LibreCat-ID: 7437
@book{Münkhoff_2013, place={Wiesbaden}, title={Umsatz- und Profitabilitätsauswirkungen industrieller Dienstleistungen – Eine latente Wachstumskurvenanalyse}, publisher={Springer Gabler}, year={2013} }
LibreCat
2012 | Conference Paper | LibreCat-ID: 7739
@inproceedings{Eggert_Garnefeld_Steinhoff_2012, title={The Bright and Dark Side of Endowed Status in Hierarchical Loyalty Programs}, booktitle={2012 AMA Summer Marketing Educators’ Proceedings}, author={Eggert, A and Garnefeld, I and Steinhoff, L}, year={2012} }
LibreCat
2012 | Conference Paper | LibreCat-ID: 7740
@inproceedings{Garnefeld_Münkhoff_Bruns_2012, title={I thought it was all over and now it is back again – Customer reactions to time extensions of sales promotions}, booktitle={2012 AMA Summer Marketing Educators’ Proceedings}, author={Garnefeld, I and Münkhoff, E and Bruns, A}, year={2012} }
LibreCat
2012 | Conference Paper | LibreCat-ID: 7741
@inproceedings{Eggert_Steiner_Ulaga_Backhaus_2012, title={Capturing the Value of Hybrid Offerings: The Impact of the Price Presentation Format}, booktitle={Proceedings of the 2012 ISBM Academic Workshop}, author={Eggert, A and Steiner, M and Ulaga, W and Backhaus, K}, year={2012} }
LibreCat
2012 | Conference Paper | LibreCat-ID: 7742
@inproceedings{Ritter_Eggert_2012, title={Dispersion of Market Activities: A Configurational Approach}, booktitle={Proceedings of the 2012 ISBM Academic Workshop}, author={Ritter, T and Eggert, A}, year={2012} }
LibreCat
2012 | Conference Paper | LibreCat-ID: 7743
@inproceedings{Eggert_Münkhoff_Thiesbrummel_2012, title={Growing with Industrial Services - A Configurational Approach}, booktitle={2012 AMA Winter Marketing Educators’ Proceedings}, author={Eggert, A and Münkhoff, E and Thiesbrummel, C}, year={2012} }
LibreCat
2012 | Conference Paper | LibreCat-ID: 7744
@inproceedings{Eggert_Garnefeld_Steinhoff_2012, title={Endowed Status in Hierarchical Loyalty Programs}, booktitle={2012 AMA Winter Marketing Educators’ Proceedings}, author={Eggert, A and Garnefeld, I and Steinhoff, L}, year={2012} }
LibreCat
2012 | Conference Paper | LibreCat-ID: 7745
@inproceedings{Garnefeld_Helm_Eggert_Tax_2012, title={Growing Existing Customers’ Profitability with Customer Referral Programs}, booktitle={2012 AMA Winter Marketing Educators’ Proceedings}, author={Garnefeld, I and Helm, S and Eggert, A and Tax, S}, year={2012} }
LibreCat
2012 | Journal Article | LibreCat-ID: 4853
@article{Eggert_Henseler_Hollmann_2012, title={Who owns the customer? Disentangling customer loyalty in indirect distribution channels}, number={2}, journal={Journal of Supply Chain Management}, author={Eggert, Andreas and Henseler, J{\ and Hollmann, Sabine}, year={2012}, pages={75--92} }
LibreCat
2012 | Journal Article | LibreCat-ID: 4854
@article{Terho_Haas_Eggert_Ulaga_2012, title={‘It’s almost like taking the sales out of selling’—towards a conceptualization of value-based selling in business markets}, number={1}, journal={Industrial Marketing Management}, author={Terho, Harri and Haas, Alexander and Eggert, Andreas and Ulaga, Wolfgang}, year={2012}, pages={174--185} }
LibreCat
2011 | Conference Paper | LibreCat-ID: 7746
@inproceedings{Terho_Haas_Eggert_Ulaga_2011, title={‘It’s Almost Like Taking the Sales out of Selling’: Conceptualizing Value-Based Selling in Business Markets}, booktitle={2011 AMA Summer Marketing Educators’ Proceedings}, author={Terho, H and Haas, A and Eggert, A and Ulaga, W}, year={2011} }
LibreCat
2011 | Conference Paper | LibreCat-ID: 7747
@inproceedings{Eggert_Münkhoff_Thiesbrummel_2011, title={Service orientation of manufacturing companies: A necessary or sufficient condition for firm profitability?}, booktitle={Proceedings of the 40th European Marketing Academy (EMAC) Conference}, author={Eggert, A and Münkhoff, E and Thiesbrummel, C}, year={2011} }
LibreCat
2011 | Conference Paper | LibreCat-ID: 7802
@inproceedings{Doescher_Hogreve_Eggert_2011, title={Embracing the complexity of recovery management in business-to-business relationships}, booktitle={Proceedings of the 40th European Marketing Academy (EMAC) Conference}, author={Doescher, K and Hogreve, J and Eggert, A}, year={2011} }
LibreCat
2011 | Conference Paper | LibreCat-ID: 7803
@inproceedings{Garnefeld_Helm_Eggert_Tax_2011, title={All or Nothing at All – Referral Reward Programs, Customer Retention and Reward Size}, booktitle={Proceedings of the 40th European Marketing Academy (EMAC) Conference}, author={Garnefeld, I and Helm, S and Eggert, A and Tax, S}, year={2011} }
LibreCat
2011 | Conference Paper | LibreCat-ID: 7804
@inproceedings{Münkhoff_Garnefeld_Bruns_2011, title={Time extension of sales promotions – How do customers react?}, booktitle={Proceedings of the 40th European Marketing Academy (EMAC) Conference}, author={Münkhoff, E and Garnefeld, I and Bruns, A}, year={2011} }
LibreCat
2011 | Conference Paper | LibreCat-ID: 7805
@inproceedings{Eggert_Hogreve_Ulaga_Münkhoff_2011, title={Assessing the long-term effect of industrial services on firm profitability: The moderating impact of product innovations}, booktitle={2011 AMA Winter Marketing Educators’ Proceedings}, author={Eggert, A and Hogreve, J and Ulaga, W and Münkhoff, E}, year={2011} }
LibreCat
2011 | Conference Paper | LibreCat-ID: 7806
@inproceedings{Eggert_Garnefeld_Steinhoff_2011, title={Identifying Valence as a Contingency Variable for the Primacy-Recency-Controversy}, booktitle={2011 AMA Winter Marketing Educators’ Proceedings}, author={Eggert, A and Garnefeld, I and Steinhoff, L}, year={2011} }
LibreCat
2011 | Conference Paper | LibreCat-ID: 7807
@inproceedings{Hunter_Garnefeld_Steinhoff_2011, title={Can Retailers Improve Loyalty by Empowering Consumers?}, booktitle={2011 AMA Winter Marketing Educators’ Conference Proceedings}, author={Hunter, G and Garnefeld, I and Steinhoff, L}, year={2011} }
LibreCat
2011 | Journal Article | LibreCat-ID: 4855
@article{Garnefeld_Helm_Eggert_2011, title={Walk your talk: an experimental investigation of the relationship between word of mouth and communicators’ loyalty}, number={1}, journal={Journal of Service Research}, author={Garnefeld, Ina and Helm, Sabrina and Eggert, Andreas}, year={2011}, pages={93--107} }
LibreCat
2011 | Journal Article | LibreCat-ID: 4856
@article{Eggert_Hogreve_Ulaga_Muenkhoff_2011, title={Industrial services, product innovations, and firm profitability: A multiple-group latent growth curve analysis}, number={5}, journal={Industrial Marketing Management}, author={Eggert, Andreas and Hogreve, Jens and Ulaga, Wolfgang and Muenkhoff, Eva}, year={2011}, pages={661--670} }
LibreCat
2011 | Journal Article | LibreCat-ID: 4857
@article{Eggert_Serdaroglu_2011, title={Exploring the Impact of Sales Technology on Salesperson Performance: A Task-Base d Approach}, number={2}, journal={Journal of Marketing Theory and Practice}, author={Eggert, Andreas and Serdaroglu, Murat}, year={2011}, pages={169--186} }
LibreCat
2011 | Book Chapter | LibreCat-ID: 4945
@inbook{Ivens_Eggert_2011, title={Key Account Management}, booktitle={Handbuch Vertriebsmanagement}, author={Ivens, Björn and Eggert, Andreas}, year={2011} }
LibreCat
2010 | Conference Paper | LibreCat-ID: 7808
@inproceedings{Garnefeld_Woisetschläger_Eggert_2010, title={Does Customer Acquisition Jeopardize Customer Retention? - An Experimental Investigation in an Electronic Retailing Setting}, booktitle={Proceedings of the 18th International Colloquium in Relationship Marketing}, author={Garnefeld, I and Woisetschläger, D and Eggert, A}, year={2010} }
LibreCat
2010 | Conference Paper | LibreCat-ID: 7809
@inproceedings{Münkhoff_Garnefeld_Hogreve_Eggert_2010, title={Referral Reward Programs: A Means for Service Recovery?}, booktitle={Proceedings of the 18th International Colloquium in Relationship Marketing}, author={Münkhoff, E and Garnefeld, I and Hogreve, J and Eggert, A}, year={2010} }
LibreCat
2010 | Conference Paper | LibreCat-ID: 7810
@inproceedings{Garnefeld_Helm_Eggert_Tax_2010, title={Do Referral Reward Programs Enhance Customer Loyalty? – Results of a Propensity Score Matching Study}, booktitle={Proceedings of the 2010 AMA Summer Marketing Educators’ Conference}, author={Garnefeld, I and Helm, S and Eggert, A and Tax, S}, year={2010} }
LibreCat
2010 | Conference Paper | LibreCat-ID: 7846
@inproceedings{Eggert_Hogreve_Ulaga_Münkhoff_2010, title={Disentangling the Revenue and Cost Implications of the Service Transition: A Latent Growth Analysis}, booktitle={Proceedings of the 2nd ISBM Workshop at Harvard Business School}, author={Eggert, A and Hogreve, J and Ulaga, W and Münkhoff, E}, year={2010} }
LibreCat
2010 | Conference Paper | LibreCat-ID: 7853
@inproceedings{Frick_Eggert_Hogreve_2010, title={Corporate Reputation and Customers’ Value Perceptions: A Dynamic Analysis}, booktitle={Proceedings of the 39th EMAC Conference}, author={Frick, B and Eggert, A and Hogreve, J}, year={2010} }
LibreCat
2010 | Conference Paper | LibreCat-ID: 7854
@inproceedings{Eggert_Hogreve_Ulaga_Münkhoff_2010, title={Industrial Services, Product Innovations, and Firm Profitability – A Longitudinal Analysis}, booktitle={Proceedings of the Frontiers Pre-Conference on Service and Solution Innovation}, author={Eggert, A and Hogreve, J and Ulaga, W and Münkhoff, E}, year={2010} }
LibreCat
2010 | Conference Paper | LibreCat-ID: 7855
@inproceedings{Garnefeld_Münkhoff_Hogreve_Eggert_2010, title={Exploring the Effects of Referral Reward Programs on Satisfied and Dissatisfied Customers}, booktitle={Proceedings of the 2010 AMA Winter Marketing Educators’ Conference}, author={Garnefeld, I and Münkhoff, E and Hogreve, J and Eggert, A}, year={2010} }
LibreCat
2010 | Journal Article | LibreCat-ID: 4858
@article{Eggert_Ulaga_2010, title={Managing customer share in key supplier relationships}, number={8}, journal={Industrial Marketing Management}, author={Eggert, Andreas and Ulaga, Wolfgang}, year={2010}, pages={1346--1355} }
LibreCat
2010 | Journal Article | LibreCat-ID: 4859
@article{Wagner_Eggert_Lindemann_2010, title={Creating and appropriating value in collaborative relationships}, number={8}, journal={Journal of business research}, author={Wagner, Stephan M and Eggert, Andreas and Lindemann, Eckhard}, year={2010}, pages={840--848} }
LibreCat
2010 | Book Chapter | LibreCat-ID: 4960
@inbook{Eggert_Garnefeld_2010, place={Wiesbaden}, title={Kundenbindung auf Basis des Relationship Value}, DOI={10.1007/978-3-658-13650-5_7}, booktitle={Handbuch Kundenbindungsmanagement}, publisher={Gabler}, author={Eggert, Andreas and Garnefeld, Ina}, year={2010}, pages={191–208} }
LibreCat
| DOI
2009 | Conference Paper | LibreCat-ID: 7857
@inproceedings{Eggert_Henseler_Hollmann_2009, title={Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution Channels}, booktitle={Proceedings of the 17th International Colloquium in Relationship Marketing}, author={Eggert, A and Henseler, J and Hollmann, S}, year={2009} }
LibreCat
2009 | Conference Paper | LibreCat-ID: 7866
@inproceedings{Woisetschläger_Garnefeld_Eggert_2009, title={Can Successful Customer Acquisition Hurt the Existing Customer Base?}, booktitle={Proceedings of the 2009 AMA Summer Marketing Educators’ Conference}, author={Woisetschläger, D and Garnefeld, I and Eggert, A}, year={2009} }
LibreCat
2009 | Conference Paper | LibreCat-ID: 7867
@inproceedings{Garnefeld_Münkhoff_Hogreve_Eggert_2009, title={Referral reward programs: New customer acquisition by opportunism?}, booktitle={Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing Congress}, author={Garnefeld, I and Münkhoff, E and Hogreve, J and Eggert, A}, year={2009} }
LibreCat
2009 | Conference Paper | LibreCat-ID: 7868
@inproceedings{Eggert_Ulaga_2009, title={Musing on a Decade of Customer Value Research in Business Relationships: Where Do We Come From? Where Should We Go?}, booktitle={Proceedings of the 4th International Conference on Business Market Management}, author={Eggert, A and Ulaga, W}, year={2009} }
LibreCat
2009 | Conference Paper | LibreCat-ID: 7869
@inproceedings{Garnefeld_Helm_Tax_Eggert_2009, title={Customer Referral Programs and Customer Retention – Do Rewards Undermine the Retention Effect?}, booktitle={Proceedings of the 2009 AMA Winter Educators’ Proceedings}, author={Garnefeld, I and Helm, S and Tax, S and Eggert, A}, year={2009} }
LibreCat
2009 | Conference Paper | LibreCat-ID: 7870
@inproceedings{Garnefeld_Münkhoff_Hogreve_Eggert_2009, title={Unintended effects of referral reward programs: Exploring the impact of rewards on opportunistic behavior}, booktitle={Proceedings of the 38th European Marketing Academy (EMAC) Conference}, author={Garnefeld, I and Münkhoff, E and Hogreve, J and Eggert, A}, year={2009} }
LibreCat
2009 | Conference Paper | LibreCat-ID: 7871
@inproceedings{Eggert_Henseler_Hollmann_2009, title={Who Owns the Customer? Exploring Customer Loyalty in a Channel Context}, booktitle={Proceedings of the 38th European Marketing Academy (EMAC) Conference}, author={Eggert, A and Henseler, J and Hollmann, S}, year={2009} }
LibreCat
2009 | Journal Article | LibreCat-ID: 4860
@article{Eggert_Ulaga_Hollmann_2009, title={Benchmarking the impact of customer share in key-supplier relationships}, number={3/4}, journal={Journal of Business & Industrial Marketing}, author={Eggert, Andreas and Ulaga, Wolfgang and Hollmann, Sabine}, year={2009}, pages={154--160} }
LibreCat
2009 | Book Chapter | LibreCat-ID: 4961
@inbook{Helm_Eggert_Garnefeld_2009, place={Berlin, Heidelberg}, title={Modeling the Impact of Corporate Reputation on Customer Satisfaction and Loyalty Using Partial Least Squares}, DOI={10.1007/978-3-540-32827-8_23}, booktitle={Handbook of Partial Least Squares}, publisher={Springer Berlin Heidelberg}, author={Helm, Sabrina and Eggert, Andreas and Garnefeld, Ina}, year={2009}, pages={515–534} }
LibreCat
| DOI
2009 | Book Chapter | LibreCat-ID: 7441
@inbook{Helm_Eggert_Garnefeld_2009, place={Berlin}, title={Modelling the Impact of Corporate Reputation on Customer Satisfaction and Loyalty Using PLS}, booktitle={Handbook of Partial Least Squares - Concepts, Methods and Applications}, publisher={Springer}, author={Helm, S and Eggert, A and Garnefeld, I}, editor={Esposito Vinzi, V and Chin, W and Henseler, J and Wang, HEditors}, year={2009}, pages={515–534} }
LibreCat
2008 | Journal Article | LibreCat-ID: 4861
@article{Gouthier_Eggert_Nogly_2008, title={Offshoring der Kundeninteraktion: Eine empirische Analyse der Wirkung der Sprachqualität am Beispiel von Call Centern}, number={1}, journal={Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung}, author={Gouthier, Matthias HJ and Eggert, Andreas and Nogly, Felicitas}, year={2008}, pages={48--70} }
LibreCat
2008 | Book Chapter | LibreCat-ID: 4962
@inbook{Ulaga_Eggert_2008, title={Linking Customer Value to Customer Share in Business Relationships.}, booktitle={Woodside}, author={Ulaga, Wolfgang and Eggert, Andres}, editor={Golfetto, Francesca and Gibbert, MichaelEditors}, year={2008} }
LibreCat
2008 | Book Chapter | LibreCat-ID: 7443
@inbook{Ulaga_Eggert_2008, series={Advances in Business Marketing and Purchasing}, title={Linking Customer Value to Customer Share in Business Relationship}, volume={14}, booktitle={Creating and Managing Superior Customer Value}, author={Ulaga, W and Eggert, A}, editor={Woodside, A and Golfetto, F and Gibbert, MEditors}, year={2008}, pages={221–247}, collection={Advances in Business Marketing and Purchasing} }
LibreCat
2007 | Journal Article | LibreCat-ID: 4863
@article{Eggert_Helm_Garnefeld_2007, title={Kundenbindung durch Weiterempfehlung? Eine experimentelle Untersuchung der Wirkung positiver Kundenempfehlungen auf die Bindung des Empfehlenden.}, number={4}, journal={Marketing ZfP}, author={Eggert, Andreas and Helm, Sabrina and Garnefeld, Ina}, year={2007}, pages={233--246} }
LibreCat
2006 | Journal Article | LibreCat-ID: 4864
@article{Ulaga_Eggert_2006, title={Value-based differentiation in business relationships: Gaining and sustaining key supplier status}, number={1}, journal={Journal of marketing}, author={Ulaga, Wolfgang and Eggert, Andreas}, year={2006}, pages={119--136} }
LibreCat
2006 | Journal Article | LibreCat-ID: 4868
@article{Ulaga_Eggert_2006, title={Relationship value and relationship quality: Broadening the Nomological Network of Business-to-Business Relationships.}, volume={40}, DOI={10.1108/03090560610648075}, number={3/4}, journal={European Journal of Marketing}, publisher={Emerald}, author={Ulaga, Wolfgang and Eggert, Andreas}, year={2006}, pages={311–327} }
LibreCat
| DOI
2006 | Journal Article | LibreCat-ID: 7432
@article{Eggert_Ulaga_Schultz_2006, title={Value Creation in the Relationship Lifecycle: A Quasi-Longitudinal Analysis}, volume={35}, number={1}, journal={Industrial Marketing Management}, author={Eggert, A and Ulaga, W and Schultz, F}, year={2006}, pages={20–27} }
LibreCat
2005 | Journal Article | LibreCat-ID: 4869
@article{Eggert_Ulaga_Schultz_2005, title={Value creation in the relationship life cycle: A quasi-longitudinal analysis}, volume={35}, DOI={10.1016/j.indmarman.2005.07.003}, number={1}, journal={Industrial Marketing Management}, publisher={Elsevier BV}, author={Eggert, Andreas and Ulaga, Wolfgang and Schultz, Franziska}, year={2005}, pages={20–27} }
LibreCat
| DOI
2005 | Journal Article | LibreCat-ID: 4876
@article{Ulaga_Arrègle_Eggert_2005, title={The Dynamic Nature of Value in Business Markets: New versus ongoing Supplier Relationships.}, journal={Finanza Marketing E Produzione}, author={Ulaga, Wolfgang and Arrègle, Jean-Luc and Eggert, Andreas}, year={2005} }
LibreCat
2005 | Journal Article | LibreCat-ID: 4890
@article{Ulaga_Eggert_2005, title={Relationship Value in Business Markets: The Construct and Its Dimensions}, volume={12}, DOI={10.1300/j033v12n01_04}, number={1}, journal={Journal of Business-to-Business Marketing}, publisher={Informa UK Limited}, author={Ulaga, Wolfgang and Eggert, Andreas}, year={2005}, pages={73–99} }
LibreCat
| DOI
2005 | Book (Editor) | LibreCat-ID: 4924
@book{Bliemel_Eggert_Fassott_2005, title={Handbuch PLS-Pfad¬modellierung: Methoden, Anwendung, Praxisbeispiele.}, year={2005} }
LibreCat
2005 | Book Chapter | LibreCat-ID: 7447
@inbook{Bliemel_Eggert_Fassott_Henseler_2005, place={Stuttgart}, title={Die PLS-Pfadmodellierung: Mehr als eine Alternative zur Kovarianzstrukturanalyse}, booktitle={Handbuch PLS-Pfadmodellierung: Methoden, Anwendung, Praxisbeispiele}, publisher={Schäffer-Poeschel}, author={Bliemel, F and Eggert, A and Fassott, G and Henseler, J}, editor={Bliemel, F and Eggert, A and Fassott, G and Henseler, JEditors}, year={2005}, pages={9–16} }
LibreCat
2005 | Book Chapter | LibreCat-ID: 7456
@inbook{Fassott_Eggert_2005, place={Stuttgart}, title={Zur Verwendung formativer und reflektiver Indikatoren in Strukturgleichungsmodellen: Bestandsaufnahme und Anwendungsempfehlungen}, booktitle={Handbuch PLS-Pfadmodellierung: Methoden, Anwendung, Praxisbeispiele}, publisher={Schäffer-Poeschel}, author={Fassott, G and Eggert, A}, editor={Bliemel, F and Eggert, A and Fassott, G and Henseler, JEditors}, year={2005}, pages={31–47} }
LibreCat
2005 | Book Chapter | LibreCat-ID: 7458
@inbook{Eggert_Fassott_Helm_2005, place={Stuttgart}, title={Identifizierung und Quantifizierung mediierender und moderierender Effekte in komplexen Kausalstrukturen}, booktitle={Handbuch PLS-Pfadmodellierung: Methoden, Anwendung, Praxisbeispiele}, publisher={Schäffer-Poeschel}, author={Eggert, A and Fassott, G and Helm, S}, editor={Bliemel, F and Eggert, A and Fassott, G and Henseler, JEditors}, year={2005}, pages={101–116} }
LibreCat
2004 | Habilitation | LibreCat-ID: 4925
@book{Eggert_2004, place={Kaiserslautern}, title={Wertorientiertes Beziehungsmarketing in Kunden-Lieferantenbeziehungen.}, author={Eggert, A}, year={2004} }
LibreCat
2004 | Journal Article | LibreCat-ID: 4927
@article{Bliemel_Eggert_Fassott_Ballantyne_2004, title={The Evolution of Relationship Marketing and the International Colloquia}, volume={3}, DOI={10.1300/j366v03n04_01}, number={4}, journal={Journal of Relationship Marketing}, publisher={Informa UK Limited}, author={Bliemel, Friedhelm and Eggert, Andreas and Fassott, Georg and Ballantyne, David}, year={2004}, pages={1–5} }
LibreCat
| DOI
2003 | Journal Article | LibreCat-ID: 4895
@article{Georges_Eggert_2003, title={Key Account Managers’ Role Within the Value Creation Process of Collaborative Relationships}, volume={10}, DOI={10.1300/j033v10n04_01}, number={4}, journal={Journal of Business-to-Business Marketing}, publisher={Informa UK Limited}, author={Georges, Laurent and Eggert, Andreas}, year={2003}, pages={1–22} }
LibreCat
| DOI
2003 | Journal Article | LibreCat-ID: 4896
@article{Eggert_Helm_2003, title={Exploring the impact of relationship transparency on business relationships: A Cross-Sectional Study Among Purchasing Managers in Germany}, volume={32}, DOI={10.1016/s0019-8501(02)00224-9}, number={2}, journal={Industrial Marketing Management}, publisher={Elsevier BV}, author={Eggert, Andreas and Helm, Sabrina}, year={2003}, pages={101–108} }
LibreCat
| DOI
2002 | Journal Article | LibreCat-ID: 4899
@article{Eggert_2002, title={Der Einfluss elektronischer Medien auf Geschäftsbeziehungen: Eine empirische Studie am Beispiel des Electronic Banking}, volume={24}, DOI={10.15358/0344-1369-2002-3-195}, number={3}, journal={Marketing ZFP}, publisher={C.H. Beck}, author={Eggert, Andreas}, year={2002}, pages={195–206} }
LibreCat
| DOI
2002 | Journal Article | LibreCat-ID: 4901
@article{Eggert_Ulaga_2002, title={Customer perceived value: a substitute for satisfaction in business markets?}, volume={17}, DOI={10.1108/08858620210419754}, number={2/3}, journal={Journal of Business & Industrial Marketing}, publisher={Emerald}, author={Eggert, Andreas and Ulaga, Wolfgang}, year={2002}, pages={107–118} }
LibreCat
| DOI
2002 | Conference (Editor) | LibreCat-ID: 4931
@book{Bliemel_Eggert_Fassott_2002, title={Proceedings of the 10th International Colloquium in Relationship Marketing.}, year={2002} }
LibreCat
2002 | Book (Editor) | LibreCat-ID: 4936
@book{Eggert_Fassott_2002, title={eCRM – Electronic Customer Relationship Manage¬ment: Management der Kundenbeziehungen im Internet-Zeitalter.}, year={2002} }
LibreCat
2002 | Book Chapter | LibreCat-ID: 7461
@inbook{Fassott_Eggert_2002, place={Wiesbaden}, title={Kundenbeziehungsmanagement für elektronische Dienstleistungen}, booktitle={Jahrbuch Dienstleistungsmanagement 2002: Electronic Services}, publisher={Gabler}, author={Fassott, G and Eggert, A}, editor={Bruhn , M and Stauss, BEditors}, year={2002}, pages={491–512} }
LibreCat
2001 | Book Chapter | LibreCat-ID: 7462
@inbook{Bliemel_Eggert_2001, place={St. Gallen}, title={Kundenbindung mit Electronic Commerce}, booktitle={Roadm@p to E-Business}, publisher={Thexis}, author={Bliemel, F and Eggert, A}, editor={Schögel, M and Tomczak, T and Belz, CEditors}, year={2001}, pages={620–633} }
LibreCat
2001 | Book (Editor) | LibreCat-ID: 7662
@book{Eggert_Fassott_2001, place={Stuttgart}, title={eCRM – Electronic Customer Relationship Management: Management der Kundenbeziehungen im Internet-Zeitalter}, publisher={Schäffer-Poeschel}, year={2001} }
LibreCat
2001 | Book Chapter | LibreCat-ID: 7665
@inbook{Eggert_2001, place={Stuttgart}, title={Konzeptionelle Grundlagen des elektronischen Kundenbeziehungsmanagements}, booktitle={eCRM – Electronic Customer Relationship Management: Management der Kundenbeziehungen im Internet-Zeitalter}, publisher={Schäffer-Poeschel}, author={Eggert, A}, editor={Eggert, A and Fassott, GEditors}, year={2001}, pages={87–106} }
LibreCat
2001 | Book Chapter | LibreCat-ID: 7666
@inbook{Eggert_Fassott_2001, place={Stuttgart}, title={Elektronisches Kundenbeziehungsmanagement (eCRM)}, booktitle={eCRM – Electronic Customer Relationship Management: Management der Kundenbeziehungen im Internet-Zeitalter}, publisher={Schäffer-Poeschel}, author={Eggert, A and Fassott, G}, editor={Eggert, A and Fassott, GEditors}, year={2001}, pages={1–11} }
LibreCat
2000 | Journal Article | LibreCat-ID: 4904
@article{Eggert_2000, title={Konzeptualisierung und Operationalisierung der Kundenbindung aus Kundensicht}, journal={Marketing - Zeitschrift für Forschung und Praxis}, author={Eggert, Andreas}, year={2000} }
LibreCat
2000 | Journal Article | LibreCat-ID: 4906
@article{Eggert_Helm_2000, title={Determinanten der Weiterempfehlung: Kundenzufriedenheit oder Kundenbindung?}, volume={39}, DOI={10.1007/bf03036347}, number={2}, journal={der markt}, publisher={Springer Nature}, author={Eggert, Andreas and Helm, Sabrina}, year={2000}, pages={63–72} }
LibreCat
| DOI
2000 | Book Chapter | LibreCat-ID: 7667
@inbook{Bliemel_Eggert_Adolphs_2000, place={Wiesbaden}, edition={3}, title={Preispolitik mit Electronic Commerce}, booktitle={Electronic Commerce}, publisher={Gabler}, author={Bliemel, F and Eggert, A and Adolphs, K}, editor={Bliemel, F and Fassott, G and Theobald, AEditors}, year={2000}, pages={205–217} }
LibreCat
2000 | Book Chapter | LibreCat-ID: 7670
@inbook{Bliemel_Eggert_2000, place={Wiesbaden}, title={Stärkt Customer Care die Kundenbeziehung? Eine kausalanalytische Untersuchung aus Kundensicht}, booktitle={Jahrbuch für Dienstleistungsmanagement 2000 - Kundenbeziehungen im Dienstleistungsbereich}, publisher={Gabler}, author={Bliemel, F and Eggert, A}, editor={Bruhn , M and Stauss, BEditors}, year={2000}, pages={197–211} }
LibreCat
1999 | Book (Editor) | LibreCat-ID: 7663
@book{Eggert_1999, place={Wiesbaden}, title={Kundenbindung aus Kundensicht: Konzeptualisierung, Operationalisierung, Verhaltenswirksamkeit}, publisher={Gabler}, year={1999} }
LibreCat
1998 | Journal Article | LibreCat-ID: 4905
@article{Bliemel_Eggert_1998, title={Kundenbindung - die neue Sollstrategie?}, journal={Marketing - Zeitschrift für Forschung und Praxis}, author={Bliemel, Friedhelm and Eggert, Andreas}, year={1998} }
LibreCat